Warehouse Section Manager


Location: Horley

Hours: 40 hours per week, 5 days out of 7, which may include early, late and weekend shifts

Salary: £29,663 – £34,058 per annum, depending on experience

About us

We’re an award-winning, market-leading 3PL specialising in high-quality order fulfilment and delivery services. ILG customers are premium brands, many in the beauty, fashion and wellbeing sectors. Our mission is to help them succeed. ILG is a people business – we invest in training and development, recognising and rewarding our people’s achievements and creating opportunities for them to progress within our business. We understand the importance of making time to unwind and have fun, so we fund a number of social events, including our amazing annual party.

The role

Warehouse Operations are at the heart of what we do. Our customers choose ILG because our attention to detail across services like picking, embroidery and engraving adds something special to their brand.  As a Warehouse Section Manager you are responsible for supporting the Warehouse Manager in the management of all warehouse activities in a given area.  You would be expected to assign and organise staff, manage performance and productivity to ensure full contract coverage and excellent standards of customer service at all times, including:

  • Managing manpower levels and other resources in line with agreed parameters
  • Coordinating operational activities to ensure the required service level is provided
  • Conducting regular briefings and ensure effective communications with the Operational Team
  • Communicating issues and information to the Warehouse Manager such as delivery schedules, warehouse accuracy and general queries
  • Conducting one to one meetings with team members to review performance and development
  • Recognising training needs and providing solutions to ensure team members have the required knowledge for their role
  • Actively supporting operational change whilst minimising disruption to production and service
  • Supporting the Warehouse Manager as and when required

What we are looking for

  • Previous experience in a managerial role in a warehouse operation
  • Ability to coordinate daily activities and delegate within a team whilst remaining operationally hands-on
  • A methodical approach and the ability to prioritise workload and tasks
  • Ability to react within a complex and growing operational environment
  • Experience of handling disciplinary and sickness absence cases
  • An understanding of 3EX.Net warehouse management system and MS office packages (Excel, Word, Outlook)

The Benefits:

  • Company Bonus Scheme
  • Pension, Life Assurance, Healthshield Cash Plan and Discount Perks
  • 22 days holiday (plus Bank Holidays) increasing to 25 days after 2 complete holiday years, with the option to buy/sell holiday
  • Birthday leave
  • Dedicated rest areas with free tea and coffee plus monthly fruit baskets
  • Free on-site parking and free electric car charging points
  • Dedicated platform for learning and development
  • Staff member of the month rewards
  • Uniform and full PPE provided
  • Monthly company social events and an annual awards ceremony
  • Employee assistance programme to promote mental health wellbeing
  • Cycle to work scheme