{"id":1680,"date":"2026-06-25T11:15:26","date_gmt":"2026-06-25T10:15:26","guid":{"rendered":"https:\/\/www.international-logistics-group.com\/discover\/?page_id=1680"},"modified":"2026-07-10T10:56:42","modified_gmt":"2026-07-10T09:56:42","slug":"ilg-customer-hub","status":"publish","type":"page","link":"https:\/\/www.international-logistics-group.com\/discover\/ilg-customer-hub\/","title":{"rendered":"ILG Customer Hub"},"content":{"rendered":"\n<div class=\"wp-block-group alignfull has-blue-light-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-cover is-light alignfull p-0 image-50 image-right\" style=\"min-height:500px;aspect-ratio:unset;\"><img decoding=\"async\" width=\"1920\" height=\"1280\" class=\"wp-block-cover__image-background wp-image-1773 size-full\" alt=\"\" src=\"https:\/\/www.international-logistics-group.com\/discover\/wp-content\/uploads\/sites\/2\/2026\/06\/ILGBrackmills20254630.jpg\" style=\"object-position:74% 70%\" data-object-fit=\"cover\" data-object-position=\"74% 70%\" srcset=\"https:\/\/www.international-logistics-group.com\/discover\/wp-content\/uploads\/sites\/2\/2026\/06\/ILGBrackmills20254630.jpg 1920w, https:\/\/www.international-logistics-group.com\/discover\/wp-content\/uploads\/sites\/2\/2026\/06\/ILGBrackmills20254630-300x200.jpg 300w, https:\/\/www.international-logistics-group.com\/discover\/wp-content\/uploads\/sites\/2\/2026\/06\/ILGBrackmills20254630-1024x683.jpg 1024w, https:\/\/www.international-logistics-group.com\/discover\/wp-content\/uploads\/sites\/2\/2026\/06\/ILGBrackmills20254630-768x512.jpg 768w, https:\/\/www.international-logistics-group.com\/discover\/wp-content\/uploads\/sites\/2\/2026\/06\/ILGBrackmills20254630-1536x1024.jpg 1536w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim-0 has-background-dim\" style=\"background-color:#7b8897\"><\/span><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column pr-6 is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:50%\">\n<h1 class=\"wp-block-heading has-black-color has-text-color\" id=\"fuel-surcharges-and-accessorial-charges\">Customer Hub<\/h1>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color has-wpdc-large-font-size wp-elements-cd124861be338a9ae84794afa7451ce9\">Welcome to the ILG Customer Hub. Find the latest customer updates, important notices, helpful resources, customer documents and quick links to the information you need. <\/p>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color has-wpdc-large-font-size wp-elements-c34d1e16d17ef9cc82374912ba15a58e\">If you have any questions or queries, please reach out to your usual ILG contact.<br><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-hidden is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:50%\"><\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group pt-4\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p><strong>Jump to:<\/strong><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<figure class=\"wp-block-table is-style-stripes\"><table><tbody><tr><td><strong>1<\/strong><\/td><td><a href=\"#your-latest-updates\"><strong>Recent Customer Updates and Advisories<\/strong><\/a><\/td><\/tr><tr><td><strong>2<\/strong><\/td><td><strong><a href=\"#useful-info-links\">Useful Information and Links<\/a><\/strong><\/td><\/tr><tr><td>3<\/td><td><strong><a href=\"#calculations\">ILG Calculations for Chargeable Weight<\/a><\/strong><\/td><\/tr><tr><td>4<\/td><td><strong><a href=\"#important-notices\" id=\"#important-notices\">Important Notices<\/a><\/strong><\/td><\/tr><\/tbody><\/table><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\"><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group alignfull pt-6 has-white-ter-to-white-gradient-background has-background\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group mb-6\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h2 class=\"wp-block-heading mb-4 mb-6-mobile\" id=\"your-latest-updates\">Recent Customer Updates and Advisories<\/h2>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<div id=\"updates-post\" class=\"updates-posts-listing \">\n\n\t\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"updates-posts-listing__posts-list mixitup-container\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"post mix\">\n                                <div class=\"post-inner\">\n\t\t\t\t\t\t\t\t<div class=\"content\">\n                                    <p class=\"updates-posts-listing__date\">28th September 2026<\/p>\n\t\t\t\t\t\t\t\t\t<h4 class=\"updates-posts-listing__post-title\"><a href=\"https:\/\/www.international-logistics-group.com\/discover\/customer-updates\/indicative-peak-and-festive-period-opening-hours-2026\/\">Indicative Peak and Festive Period Opening Hours 2026<\/a><\/h4>\n                                    <p class=\"updates-posts-listing__post-excerpt\"><p>At ILG, we are busy preparing for the peak trading period which is fast approaching. If you expect&#8230;<\/p>\n<\/p>\n                                    <p class=\"updates-posts-listing__post-link\"><a href=\"https:\/\/www.international-logistics-group.com\/discover\/customer-updates\/indicative-peak-and-festive-period-opening-hours-2026\/\">Read More<\/a><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n                                <\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"post mix\">\n                                <div class=\"post-inner\">\n\t\t\t\t\t\t\t\t<div class=\"content\">\n                                    <p class=\"updates-posts-listing__date\">04th August 2026<\/p>\n\t\t\t\t\t\t\t\t\t<h4 class=\"updates-posts-listing__post-title\"><a href=\"https:\/\/www.international-logistics-group.com\/discover\/customer-updates\/new-u-s-import-duties-with-effect-from-24-07-2026\/\">New U.S. Import Duties with Effect from 24\/07\/2026<\/a><\/h4>\n                                    <p class=\"updates-posts-listing__post-excerpt\"><p>We would like to make you aware of recent changes to U.S. import duty measures that may affect&#8230;<\/p>\n<\/p>\n                                    <p class=\"updates-posts-listing__post-link\"><a href=\"https:\/\/www.international-logistics-group.com\/discover\/customer-updates\/new-u-s-import-duties-with-effect-from-24-07-2026\/\">Read More<\/a><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n                                <\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"post mix\">\n                                <div class=\"post-inner\">\n\t\t\t\t\t\t\t\t<div class=\"content\">\n                                    <p class=\"updates-posts-listing__date\">24th July 2026<\/p>\n\t\t\t\t\t\t\t\t\t<h4 class=\"updates-posts-listing__post-title\"><a href=\"https:\/\/www.international-logistics-group.com\/discover\/customer-updates\/u-s-ieepa-tariff-refund-process-update-24-7-26\/\">U.S. IEEPA Tariff Refund Process Update | 24.7.26<\/a><\/h4>\n                                    <p class=\"updates-posts-listing__post-excerpt\"><p>Refund Process Now Active CBP is now actively accepting and processing refund requests under a phased implementation of&#8230;<\/p>\n<\/p>\n                                    <p class=\"updates-posts-listing__post-link\"><a href=\"https:\/\/www.international-logistics-group.com\/discover\/customer-updates\/u-s-ieepa-tariff-refund-process-update-24-7-26\/\">Read More<\/a><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n                                <\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"post mix\">\n                                <div class=\"post-inner\">\n\t\t\t\t\t\t\t\t<div class=\"content\">\n                                    <p class=\"updates-posts-listing__date\">29th June 2026<\/p>\n\t\t\t\t\t\t\t\t\t<h4 class=\"updates-posts-listing__post-title\"><a href=\"https:\/\/www.international-logistics-group.com\/discover\/customer-updates\/upcoming-public-holidays-uk-and-poland\/\">Upcoming Public Holidays &#8211; UK and Poland<\/a><\/h4>\n                                    <p class=\"updates-posts-listing__post-excerpt\"><p>Please note the upcoming following public holidays in the UK and Poland: UK Poland 31st August 2026 &#8211;&#8230;<\/p>\n<\/p>\n                                    <p class=\"updates-posts-listing__post-link\"><a href=\"https:\/\/www.international-logistics-group.com\/discover\/customer-updates\/upcoming-public-holidays-uk-and-poland\/\">Read More<\/a><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n                                <\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"post mix\">\n                                <div class=\"post-inner\">\n\t\t\t\t\t\t\t\t<div class=\"content\">\n                                    <p class=\"updates-posts-listing__date\">10th June 2026<\/p>\n\t\t\t\t\t\t\t\t\t<h4 class=\"updates-posts-listing__post-title\"><a href=\"https:\/\/www.international-logistics-group.com\/discover\/customer-updates\/eu-de-minimis-changes-and-new-requirements-for-shipping-to-the-eu\/\">EU De Minimis Changes and New Requirements for Shipping to the EU<\/a><\/h4>\n                                    <p class=\"updates-posts-listing__post-excerpt\"><p>Please read below for\u00a0important updates regarding EU customs changes, including the confirmed changes to de minimis treatment from&#8230;<\/p>\n<\/p>\n                                    <p class=\"updates-posts-listing__post-link\"><a href=\"https:\/\/www.international-logistics-group.com\/discover\/customer-updates\/eu-de-minimis-changes-and-new-requirements-for-shipping-to-the-eu\/\">Read More<\/a><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n                                <\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"post mix\">\n                                <div class=\"post-inner\">\n\t\t\t\t\t\t\t\t<div class=\"content\">\n                                    <p class=\"updates-posts-listing__date\">01st June 2026<\/p>\n\t\t\t\t\t\t\t\t\t<h4 class=\"updates-posts-listing__post-title\"><a href=\"https:\/\/www.international-logistics-group.com\/discover\/customer-updates\/spring-updates\/\">Spring Updates<\/a><\/h4>\n                                    <p class=\"updates-posts-listing__post-excerpt\"><p>Welcome to ILG&#8217;s Spring&nbsp;Updates! In&nbsp;our latest update, we\u2019re exploring the forces reshaping e-commerce operations and what they mean&#8230;<\/p>\n<\/p>\n                                    <p class=\"updates-posts-listing__post-link\"><a href=\"https:\/\/www.international-logistics-group.com\/discover\/customer-updates\/spring-updates\/\">Read More<\/a><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n                                <\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"post mix\">\n                                <div class=\"post-inner\">\n\t\t\t\t\t\t\t\t<div class=\"content\">\n                                    <p class=\"updates-posts-listing__date\">27th May 2026<\/p>\n\t\t\t\t\t\t\t\t\t<h4 class=\"updates-posts-listing__post-title\"><a href=\"https:\/\/www.international-logistics-group.com\/discover\/customer-updates\/peak-preparations-2026\/\">Peak Preparations 2026\u00a0<\/a><\/h4>\n                                    <p class=\"updates-posts-listing__post-excerpt\"><p>At ILG we are already busy preparing for the Q4 trading period. Each year we see a busier&#8230;<\/p>\n<\/p>\n                                    <p class=\"updates-posts-listing__post-link\"><a href=\"https:\/\/www.international-logistics-group.com\/discover\/customer-updates\/peak-preparations-2026\/\">Read More<\/a><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n                                <\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"post mix\">\n                                <div class=\"post-inner\">\n\t\t\t\t\t\t\t\t<div class=\"content\">\n                                    <p class=\"updates-posts-listing__date\">06th May 2026<\/p>\n\t\t\t\t\t\t\t\t\t<h4 class=\"updates-posts-listing__post-title\"><a href=\"https:\/\/www.international-logistics-group.com\/discover\/customer-updates\/fuel-surcharges-update\/\">Fuel Surcharges Update<\/a><\/h4>\n                                    <p class=\"updates-posts-listing__post-excerpt\"><p>Please read below for an update on the ongoing situation in the Middle East and its continued impact&#8230;<\/p>\n<\/p>\n                                    <p class=\"updates-posts-listing__post-link\"><a href=\"https:\/\/www.international-logistics-group.com\/discover\/customer-updates\/fuel-surcharges-update\/\">Read More<\/a><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n                                <\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"is-clearfix\"><\/div>\n\t\t\t\t<\/div>\n\n\t\t\t\t<div class=\"pagination\">\n                            <ul class='page-numbers'>\n\t<li><span aria-current=\"page\" class=\"page-numbers current\">1<\/span><\/li>\n\t<li><a class=\"page-numbers\" href=\"?page=2\">2<\/a><\/li>\n\t<li><a class=\"next page-numbers\" href=\"?page=2\">Next<\/a><\/li>\n<\/ul>\n                <\/div>\n\n\t\t\n\n<\/div>\n\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group alignfull pt-6 has-blue-light-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group mb-6\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group has-blue-light-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group alignfull pb-4\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h2 class=\"wp-block-heading has-text-align-center pb-4\" id=\"useful-info-links\">Useful Information and Links<\/h2>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<h4 class=\"wp-block-heading has-text-align-center\">Windsor Framework Guide<\/h4>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><a href=\"https:\/\/www.international-logistics-group.com\/discover\/wp-content\/uploads\/sites\/2\/2026\/07\/ILG-Windsor-Framework.pdf\"><img decoding=\"async\" width=\"643\" height=\"914\" src=\"https:\/\/www.international-logistics-group.com\/discover\/wp-content\/uploads\/sites\/2\/2026\/07\/Screenshot-2026-07-02-130651.png\" alt=\"\" class=\"wp-image-1793\" style=\"aspect-ratio:0.7035073973360373;width:186px;height:auto\" srcset=\"https:\/\/www.international-logistics-group.com\/discover\/wp-content\/uploads\/sites\/2\/2026\/07\/Screenshot-2026-07-02-130651.png 643w, https:\/\/www.international-logistics-group.com\/discover\/wp-content\/uploads\/sites\/2\/2026\/07\/Screenshot-2026-07-02-130651-211x300.png 211w\" sizes=\"(max-width: 643px) 100vw, 643px\" \/><\/a><\/figure>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h4 class=\"wp-block-heading has-text-align-center\">Vendor Manual<\/h4>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><a href=\"https:\/\/www.international-logistics-group.com\/discover\/wp-content\/uploads\/sites\/2\/2026\/07\/ILG-Vendor-Delivery-Standards-Non-Compliance-Guidelines.docx\"><img decoding=\"async\" width=\"549\" height=\"779\" src=\"https:\/\/www.international-logistics-group.com\/discover\/wp-content\/uploads\/sites\/2\/2026\/07\/Screenshot-2026-07-10-105137.png\" alt=\"\" class=\"wp-image-1799\" style=\"width:186px\" srcset=\"https:\/\/www.international-logistics-group.com\/discover\/wp-content\/uploads\/sites\/2\/2026\/07\/Screenshot-2026-07-10-105137.png 549w, https:\/\/www.international-logistics-group.com\/discover\/wp-content\/uploads\/sites\/2\/2026\/07\/Screenshot-2026-07-10-105137-211x300.png 211w\" sizes=\"(max-width: 549px) 100vw, 549px\" \/><\/a><\/figure>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h4 class=\"wp-block-heading has-text-align-center\">Site Directory<\/h4>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><a href=\"https:\/\/www.international-logistics-group.com\/discover\/wp-content\/uploads\/sites\/2\/2026\/07\/ILG-Site-Directory-v2.docx\"><img decoding=\"async\" width=\"549\" height=\"779\" src=\"https:\/\/www.international-logistics-group.com\/discover\/wp-content\/uploads\/sites\/2\/2026\/07\/Screenshot-2026-07-10-105112.png\" alt=\"\" class=\"wp-image-1800\" style=\"width:186px\" srcset=\"https:\/\/www.international-logistics-group.com\/discover\/wp-content\/uploads\/sites\/2\/2026\/07\/Screenshot-2026-07-10-105112.png 549w, https:\/\/www.international-logistics-group.com\/discover\/wp-content\/uploads\/sites\/2\/2026\/07\/Screenshot-2026-07-10-105112-211x300.png 211w\" sizes=\"(max-width: 549px) 100vw, 549px\" \/><\/a><\/figure>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns pt-6 is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h4 class=\"wp-block-heading has-text-align-center\">EU De Minimis Guide<\/h4>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><a href=\"https:\/\/www.international-logistics-group.com\/discover\/wp-content\/uploads\/sites\/2\/2026\/07\/ILG-EU-De-Minimis-2026-v2.pdf\"><img decoding=\"async\" width=\"652\" height=\"912\" src=\"https:\/\/www.international-logistics-group.com\/discover\/wp-content\/uploads\/sites\/2\/2026\/07\/Screenshot-2026-07-02-130727.png\" alt=\"\" class=\"wp-image-1794\" style=\"width:186px\" srcset=\"https:\/\/www.international-logistics-group.com\/discover\/wp-content\/uploads\/sites\/2\/2026\/07\/Screenshot-2026-07-02-130727.png 652w, https:\/\/www.international-logistics-group.com\/discover\/wp-content\/uploads\/sites\/2\/2026\/07\/Screenshot-2026-07-02-130727-214x300.png 214w\" sizes=\"(max-width: 652px) 100vw, 652px\" \/><\/a><\/figure>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h4 class=\"wp-block-heading has-text-align-center\">Non-Compliance &amp; Handling Charge Schedule<\/h4>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><a href=\"https:\/\/www.international-logistics-group.com\/discover\/wp-content\/uploads\/sites\/2\/2026\/07\/ILG-Non-Compliance-Handling-Charge-Schedule-v2.docx\"><img decoding=\"async\" width=\"549\" height=\"781\" src=\"https:\/\/www.international-logistics-group.com\/discover\/wp-content\/uploads\/sites\/2\/2026\/07\/Screenshot-2026-07-10-105030.png\" alt=\"\" class=\"wp-image-1802\" style=\"width:186px\" srcset=\"https:\/\/www.international-logistics-group.com\/discover\/wp-content\/uploads\/sites\/2\/2026\/07\/Screenshot-2026-07-10-105030.png 549w, https:\/\/www.international-logistics-group.com\/discover\/wp-content\/uploads\/sites\/2\/2026\/07\/Screenshot-2026-07-10-105030-211x300.png 211w\" sizes=\"(max-width: 549px) 100vw, 549px\" \/><\/a><\/figure>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h4 class=\"wp-block-heading has-text-align-center\">Peak Pack 2026<\/h4>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><a href=\"https:\/\/www.international-logistics-group.com\/discover\/wp-content\/uploads\/sites\/2\/2026\/07\/Peak-Pack-2026-v2.pdf\"><img decoding=\"async\" width=\"563\" height=\"801\" src=\"https:\/\/www.international-logistics-group.com\/discover\/wp-content\/uploads\/sites\/2\/2026\/07\/Screenshot-2026-07-02-130751.png\" alt=\"\" class=\"wp-image-1795\" style=\"width:186px\" srcset=\"https:\/\/www.international-logistics-group.com\/discover\/wp-content\/uploads\/sites\/2\/2026\/07\/Screenshot-2026-07-02-130751.png 563w, https:\/\/www.international-logistics-group.com\/discover\/wp-content\/uploads\/sites\/2\/2026\/07\/Screenshot-2026-07-02-130751-211x300.png 211w\" sizes=\"(max-width: 563px) 100vw, 563px\" \/><\/a><\/figure>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns pt-6 is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h4 class=\"wp-block-heading has-text-align-center has-black-color has-text-color has-link-color wp-elements-975744806dd45114b9aaf257a5f44554\"><a href=\"https:\/\/www.international-logistics-group.com\/discover\/fuel-surcharges-and-accessorial-charges\/\">Fuel Surcharges and <\/a><br><a href=\"https:\/\/www.international-logistics-group.com\/discover\/fuel-surcharges-and-accessorial-charges\/\">Accessorial Charges &gt;<\/a><\/h4>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h4 class=\"wp-block-heading has-text-align-center has-black-color has-text-color has-link-color wp-elements-27eafa47d76ab8e827be5310aaabce1f\"><a href=\"https:\/\/www.international-logistics-group.com\/uk-en\/my-ilg\/\">My ILG &gt;<\/a><\/h4>\n<\/div>\n<\/div>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center pt-6\" id=\"accessorial-charges-by-carrier\">ILG Export and Documentation Service and Tariff (from 1st July 2025)<\/h4>\n\n\n\n<p class=\"has-text-align-center\">ILG, in partnership with trusted third-party providers, offers a comprehensive range of export documentation services, including those certified by the Chamber of Commerce. These services are available on the same payment terms as your main agreement.&nbsp;Check the link below to find our updated Export Documentation and Consular Service Tariff which will apply from 1st July 2025.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-columns pt-4 is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"wp-block-image is-resized pt-4\">\n<figure class=\"aligncenter size-full\" id=\"uk-accessorials\"><a href=\"https:\/\/www.international-logistics-group.com\/discover\/wp-content\/uploads\/sites\/2\/2025\/06\/ILG-Export-Documentation-and-Consular-Services-2025.pdf\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" width=\"471\" height=\"138\" src=\"https:\/\/www.international-logistics-group.com\/discover\/wp-content\/uploads\/sites\/2\/2022\/04\/logo.png\" alt=\"\" class=\"wp-image-293\" style=\"aspect-ratio:3.4130434782608696;width:157px;height:auto\" srcset=\"https:\/\/www.international-logistics-group.com\/discover\/wp-content\/uploads\/sites\/2\/2022\/04\/logo.png 471w, https:\/\/www.international-logistics-group.com\/discover\/wp-content\/uploads\/sites\/2\/2022\/04\/logo-300x88.png 300w\" sizes=\"(max-width: 471px) 100vw, 471px\" \/><\/a><\/figure>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<p id=\"your-latest-updates\"><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\"><\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column pb-4 is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group pt-5 pb-1 pt-6-mobile\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h4 class=\"wp-block-heading has-text-align-center\" id=\"calculations\">ILG Calculations for Chargeable Weight<\/h4>\n\n\n\n<p class=\"has-text-align-center\">All consignments unless otherwise stated are calculated on the total weight of the consignment, with the <strong>greater <\/strong>of actual or volumetric (dimensional) weight applying.<\/p>\n\n\n\n<p class=\"has-text-align-center\">ILG calculations for volumetric weight are as follows:<\/p>\n\n\n\n<div class=\"wp-block-group pb-1 pt-6-mobile\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<figure id=\"export\" class=\"wp-block-table is-style-stripes\"><table><tbody><tr><td class=\"has-text-align-center\" data-align=\"center\"><strong>Service Level<\/strong><\/td><td class=\"has-text-align-center\" data-align=\"center\"><strong>Density Ratio Calculation<\/strong><\/td><\/tr><tr><td class=\"has-text-align-center\" data-align=\"center\">Domestic Shipments<\/td><td class=\"has-text-align-center\" data-align=\"center\">Length (cm) x Width (cm) x Height (cm)* \/4000<\/td><\/tr><tr><td class=\"has-text-align-center\" data-align=\"center\">Road Shipments<\/td><td class=\"has-text-align-center\" data-align=\"center\">Length (cm) x Width (cm) x Height (cm)* \/4000<\/td><\/tr><tr><td class=\"has-text-align-center\" data-align=\"center\">Air Express or Air Economy Services<\/td><td class=\"has-text-align-center\" data-align=\"center\">Length (cm) x Width (cm) x Height (cm)* \/5000<\/td><\/tr><\/tbody><\/table><\/figure>\n<\/div><\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div id=\"important-notices\" class=\"wp-block-group pt-4 pb-4 pl-4 pr-4 mb-6 has-blue-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h4 class=\"wp-block-heading\"><strong>Important Notice: Duty &amp; Tax Liability on Cross-Border DAP\/DDU Shipments<\/strong><\/h4>\n\n\n\n<p>For&nbsp;cross-border shipments sent under DDU (Delivered Duty Unpaid)&nbsp;or DAP (Delivered-at-Place)&nbsp;Incoterms, the responsibility for import duties and taxes lies with the receiver. However, if the receiver refuses to pay these charges after the goods have cleared customs, the shipper (you)&nbsp;may ultimately be held liable. These charges can be billed back to you via ILG.<\/p>\n\n\n\n<p>This is standard industry practice but since the recent changes to the U.S. de minimis threshold, we\u2019ve seen an increase in invoice queries related to ILG duty and tax charges\u2014often due to misunderstandings about who is responsible.<\/p>\n\n\n\n<p>To help avoid unexpected costs&nbsp;or delays, we recommend:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Ensuring your receivers are fully aware of their obligations under DDU\/DAP terms.<\/li>\n\n\n\n<li>Making sure your customer communications clearly outline these responsibilities.<\/li>\n\n\n\n<li id=\"fuel-surcharges\">Considering alternative incoterms such as DDP (Delivered Duty Paid)&nbsp;for shipments where the risk of duty non-payment is high.<\/li>\n<\/ul>\n\n\n\n<p>If you have any questions or would like support reviewing your shipping terms, please don\u2019t hesitate to contact us.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group alignfull pt-6 has-white-ter-background-color has-background\" id=\"form\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:50%\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h3 class=\"wp-block-heading has-text-align-center\" id=\"got-a-question-contact-us\">Got a question? Contact us <\/h3>\n\n\n\n<p class=\"has-text-align-center pl-8-desktop pr-8-desktop\">If you have a specific query or need further support, please don&#8217;t hesitate to contact one of the ILG Team.<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center mb-0\" id=\"tel-1\">0844 264 8000<\/h4>\n\n\n\n<p class=\"has-text-align-center mb-6 has-wpdc-small-font-size\">Lines are open Mon-Fri 09.00 to 18.00<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:50%\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h3 class=\"wp-block-heading has-text-align-center\" id=\"got-a-question-contact-us\">Terms &amp; Conditions<\/h3>\n\n\n\n<p class=\"has-text-align-center\"><a href=\"https:\/\/www.international-logistics-group.com\/discover\/wp-content\/uploads\/sites\/2\/2025\/11\/113754_BIFA-STCs_2025_larger_text_v2.pdf\"><strong>Download our Terms &amp; Conditions<\/strong><\/a><\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Jump to: 1 Recent Customer Updates and Advisories 2 Useful Information and Links 3 ILG Calculations for Chargeable&#8230;<\/p>\n","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":6,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":"","_members_access_role":[],"_members_access_error":""},"class_list":["post-1680","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>ILG Customer Hub | ILG<\/title>\n<meta name=\"robots\" content=\"noindex, nofollow\" \/>\n<meta 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