{"id":162643,"date":"2026-04-10T08:45:25","date_gmt":"2026-04-10T07:45:25","guid":{"rendered":"https:\/\/www.international-logistics-group.com\/uk-en\/?post_type=job&#038;p=162643"},"modified":"2026-04-10T08:45:26","modified_gmt":"2026-04-10T07:45:26","slug":"logistics-coordinator-2","status":"publish","type":"job","link":"https:\/\/www.international-logistics-group.com\/uk-en\/careers\/job-opportunities\/logistics-coordinator-2\/","title":{"rendered":"Logistics Coordinator"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\" id=\"about-ilg\">About ILG<\/h2>\n\n\n\n<p>We\u2019re an award-winning, market-leading&nbsp;<a href=\"https:\/\/www.international-logistics-group.com\/uk-en\/insights\/2022\/06\/why-a-3pl-provider-is-the-best-choice-for-order-fulfilment\/\">3PL specialising<\/a>&nbsp;in high-quality&nbsp;<a href=\"https:\/\/www.international-logistics-group.com\/uk-en\/fulfilment-services\/\">order fulfilment<\/a>&nbsp;and delivery services. ILG customers are premium brands, many in the beauty, fashion and wellbeing sectors. Our mission is to help them succeed. ILG is a people business &#8211; we invest in training and development, recognising and rewarding our people\u2019s achievements and creating opportunities for them to progress within our business. So, if you want to develop an exciting career, learn from a friendly team and realise your full potential in a fast-growing company, this is the role for you.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"your-role\">Your Role<\/h2>\n\n\n\n<p>As a Logistics Coordinator, you will be the main contact for a portfolio of fulfilment clients. This role focuses on maintaining high client satisfaction, supporting operational performance and ensuring all activity is completed accurately and on time. You will manage daily communication, resolve issues efficiently and work closely with internal teams to ensure smooth service delivery. \u00a0 The key responsibilities of the role will include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Acting as the main contact for client enquiries via phone and email, managing daily communication and updates.<\/li>\n\n\n\n<li>Supporting daily operations by addressing customer queries, troubleshooting issues efficiently and ensuring orders and correspondence are handled accurately and in a timely manner. <\/li>\n\n\n\n<li>Working closely with warehouse teams, carriers and other departments to ensure smooth service delivery and resolve any operational challenges.<\/li>\n\n\n\n<li>Using ticketing systems to manage and update client queries within agreed SLAs, providing timely responses and clear communication.<\/li>\n\n\n\n<li>Supporting client calls and meetings, taking ownership of actions and ensuring follow-up is completed.<\/li>\n\n\n\n<li>Overseeing the administration and daily running of client accounts, including billing for services and meeting service level expectations.<\/li>\n\n\n\n<li>Escalating and resolving complaints promptly while maintaining strong client relationships.<\/li>\n\n\n\n<li>Sharing updates with the Corporate Account Management team and contributing to process improvements and new procedures.<\/li>\n\n\n\n<li>Monitoring KPIs and service metrics, highlighting risks, trends or improvement opportunities.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"678\" src=\"https:\/\/www.international-logistics-group.com\/uk-en\/wp-content\/uploads\/sites\/3\/2021\/11\/colleagues-at-a-computer-1024x678.jpg\" alt=\"2 ILG office staff talking\" class=\"wp-image-1170\" srcset=\"https:\/\/www.international-logistics-group.com\/uk-en\/wp-content\/uploads\/sites\/3\/2021\/11\/colleagues-at-a-computer-1024x678.jpg 1024w, https:\/\/www.international-logistics-group.com\/uk-en\/wp-content\/uploads\/sites\/3\/2021\/11\/colleagues-at-a-computer-300x199.jpg 300w, https:\/\/www.international-logistics-group.com\/uk-en\/wp-content\/uploads\/sites\/3\/2021\/11\/colleagues-at-a-computer-768x509.jpg 768w, https:\/\/www.international-logistics-group.com\/uk-en\/wp-content\/uploads\/sites\/3\/2021\/11\/colleagues-at-a-computer.jpg 1380w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-gallery has-nested-images columns-default is-cropped wp-block-gallery-1 is-layout-flex wp-block-gallery-is-layout-flex\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"683\" data-id=\"4738\" src=\"https:\/\/www.international-logistics-group.com\/uk-en\/wp-content\/uploads\/sites\/3\/2022\/01\/ILG_EastGrinstead0443-1024x683.jpg\" alt=\"Two team members smiling in an office\" class=\"wp-image-4738\" srcset=\"https:\/\/www.international-logistics-group.com\/uk-en\/wp-content\/uploads\/sites\/3\/2022\/01\/ILG_EastGrinstead0443-1024x683.jpg 1024w, https:\/\/www.international-logistics-group.com\/uk-en\/wp-content\/uploads\/sites\/3\/2022\/01\/ILG_EastGrinstead0443-300x200.jpg 300w, https:\/\/www.international-logistics-group.com\/uk-en\/wp-content\/uploads\/sites\/3\/2022\/01\/ILG_EastGrinstead0443-768x512.jpg 768w, https:\/\/www.international-logistics-group.com\/uk-en\/wp-content\/uploads\/sites\/3\/2022\/01\/ILG_EastGrinstead0443-1536x1024.jpg 1536w, https:\/\/www.international-logistics-group.com\/uk-en\/wp-content\/uploads\/sites\/3\/2022\/01\/ILG_EastGrinstead0443.jpg 1728w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"683\" data-id=\"681\" src=\"https:\/\/www.international-logistics-group.com\/uk-en\/wp-content\/uploads\/sites\/3\/2021\/10\/thalia-marketing-desk-1024x683.jpg\" alt=\"Thalia Ward\" class=\"wp-image-681\" srcset=\"https:\/\/www.international-logistics-group.com\/uk-en\/wp-content\/uploads\/sites\/3\/2021\/10\/thalia-marketing-desk-1024x683.jpg 1024w, https:\/\/www.international-logistics-group.com\/uk-en\/wp-content\/uploads\/sites\/3\/2021\/10\/thalia-marketing-desk-300x200.jpg 300w, https:\/\/www.international-logistics-group.com\/uk-en\/wp-content\/uploads\/sites\/3\/2021\/10\/thalia-marketing-desk-768x512.jpg 768w, https:\/\/www.international-logistics-group.com\/uk-en\/wp-content\/uploads\/sites\/3\/2021\/10\/thalia-marketing-desk.jpg 1500w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"about-you\">About You<\/h2>\n\n\n\n<p>To join the team, you&#8217;ll need:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Strong communication and interpersonal skills.<\/li>\n\n\n\n<li>Ability to manage multiple priorities and work under pressure.<\/li>\n\n\n\n<li>Proficiency with bespoke systems, CRM and ticketing tools.<\/li>\n\n\n\n<li>Strong problem-solving skills and good attention to detail.<\/li>\n\n\n\n<li>Confidence in challenging processes and advocating for clients.<\/li>\n\n\n\n<li>Proven experience in a logistics, fulfilment or client-facing operational role (desirable)<\/li>\n\n\n\n<li>A collaborative team player with a proactive, solution-focused mindset.<\/li>\n\n\n\n<li>Own transport essential &#8211; on occasion you\u2019ll be required to travel and work at customer sites and other work-based locations in the Southeast of England, depending on the company\u2019s business and its requirements<\/li>\n<\/ul>\n\n\n\n<p>Job Application Requirements &#8211; We welcome your application and look forward to considering you for this role. Please note the following important requirements for all applicants:<br>\u2022 Right to Work in the UK &amp; Basic DBS Check \u2013 You must have the legal right to work in the UK, (we are not able to sponsor you). If successful, you will also need to pass a Basic Disclosure and Barring Service (DBS) check before starting employment. We use a<br>third-party checking service for each of these, so you will need to provide them with relevant information if offered a role with us.<br>\u2022 References &#8211; We reserve the right to request two or more references, to cover the past five years of your employment history. Please ensure you can provide accurate contact details for each of your referees.<br>\u2022 English Language \u2013 You must be able to work in English; enough to fully understand spoken and written work instructions, follow health and safety guidance and participate in discussions with your manager or colleagues.<\/p>\n\n\n\n<p>If you meet the role requirements, as well as the above, and are ready to take the next step in your career, we encourage you to apply.<\/p>\n\n\n\n<p>Please be aware we will be considering applications as we receive them and arranging interviews accordingly. Depending on the volume of applications we receive we may close this advert ahead of the advertised closing date.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>ILG, Logistics Coordinator, East Grinstead, Salary up to \u00a329,244 per annum, depending on experience<\/p>\n","protected":false},"featured_media":4741,"template":"","job-job-role":[58],"job-location":[80],"class_list":["post-162643","job","type-job","status-publish","has-post-thumbnail","hentry","job-job-role-customer-services","job-location-east-grinstead-a"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Logistics Coordinator - ILG UK<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.international-logistics-group.com\/uk-en\/careers\/job-opportunities\/logistics-coordinator-2\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Logistics Coordinator - 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