{"id":163832,"date":"2026-03-05T13:06:03","date_gmt":"2026-03-05T13:06:03","guid":{"rendered":"https:\/\/www.international-logistics-group.com\/uk-en\/?post_type=job&#038;p=163832"},"modified":"2026-03-05T13:06:04","modified_gmt":"2026-03-05T13:06:04","slug":"it-support-technician-6","status":"publish","type":"job","link":"https:\/\/www.international-logistics-group.com\/uk-en\/careers\/job-opportunities\/it-support-technician-6\/","title":{"rendered":"IT Support Technician"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\" id=\"your-role\">About us<\/h2>\n\n\n\n<p>We\u2019re an award-winning, market-leading&nbsp;<a href=\"https:\/\/www.international-logistics-group.com\/uk-en\/insights\/2022\/06\/why-a-3pl-provider-is-the-best-choice-for-order-fulfilment\/\">3PL specialising<\/a>&nbsp;in high-quality&nbsp;<a href=\"https:\/\/www.international-logistics-group.com\/uk-en\/fulfilment-services\/\">order fulfilment<\/a>&nbsp;and delivery services. ILG customers are premium brands, many in the beauty, fashion and wellbeing sectors. Our mission is to help them succeed. ILG is a people business &#8211; we invest in training and development, recognising and rewarding our people\u2019s achievements and creating opportunities for them to progress within our business. So, if you want to develop an exciting career, learn from a friendly team and realise your full potential in a fast-growing company, this is the role for you.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"your-role\">The role<\/h2>\n\n\n\n<p>Reporting into the IT Support Team Leader you will be responsible for providing 1st line IT support to both internal business users and external clients.  Key responsibilities include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>System administration, maintenance and support for deployed business facing applications<\/li>\n\n\n\n<li>On-site hardware support<\/li>\n\n\n\n<li>Remote support and troubleshooting<\/li>\n\n\n\n<li>Supporting internal projects as assigned<\/li>\n\n\n\n<li>Maintaining good working relationships with internal and external stakeholders and 3rd party IT service providers<\/li>\n\n\n\n<li>Participating in the out-of-hours on-call support rota<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/www.international-logistics-group.com\/uk-en\/wp-content\/uploads\/sites\/3\/2021\/10\/office-team-meeting-man-woman-1024x683.jpg\" alt=\"\" class=\"wp-image-625\" srcset=\"https:\/\/www.international-logistics-group.com\/uk-en\/wp-content\/uploads\/sites\/3\/2021\/10\/office-team-meeting-man-woman-1024x683.jpg 1024w, https:\/\/www.international-logistics-group.com\/uk-en\/wp-content\/uploads\/sites\/3\/2021\/10\/office-team-meeting-man-woman-300x200.jpg 300w, https:\/\/www.international-logistics-group.com\/uk-en\/wp-content\/uploads\/sites\/3\/2021\/10\/office-team-meeting-man-woman-768x512.jpg 768w, https:\/\/www.international-logistics-group.com\/uk-en\/wp-content\/uploads\/sites\/3\/2021\/10\/office-team-meeting-man-woman-1536x1024.jpg 1536w, https:\/\/www.international-logistics-group.com\/uk-en\/wp-content\/uploads\/sites\/3\/2021\/10\/office-team-meeting-man-woman-1500x1000.jpg 1500w, https:\/\/www.international-logistics-group.com\/uk-en\/wp-content\/uploads\/sites\/3\/2021\/10\/office-team-meeting-man-woman.jpg 1728w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-gallery has-nested-images columns-default is-cropped wp-block-gallery-1 is-layout-flex wp-block-gallery-is-layout-flex\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"683\" data-id=\"4736\" src=\"https:\/\/www.international-logistics-group.com\/uk-en\/wp-content\/uploads\/sites\/3\/2022\/01\/ILG_EastGrinstead0659-1024x683.jpg\" alt=\"\" class=\"wp-image-4736\" srcset=\"https:\/\/www.international-logistics-group.com\/uk-en\/wp-content\/uploads\/sites\/3\/2022\/01\/ILG_EastGrinstead0659-1024x683.jpg 1024w, https:\/\/www.international-logistics-group.com\/uk-en\/wp-content\/uploads\/sites\/3\/2022\/01\/ILG_EastGrinstead0659-300x200.jpg 300w, https:\/\/www.international-logistics-group.com\/uk-en\/wp-content\/uploads\/sites\/3\/2022\/01\/ILG_EastGrinstead0659-768x512.jpg 768w, https:\/\/www.international-logistics-group.com\/uk-en\/wp-content\/uploads\/sites\/3\/2022\/01\/ILG_EastGrinstead0659-1536x1024.jpg 1536w, https:\/\/www.international-logistics-group.com\/uk-en\/wp-content\/uploads\/sites\/3\/2022\/01\/ILG_EastGrinstead0659.jpg 1728w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"683\" data-id=\"629\" src=\"https:\/\/www.international-logistics-group.com\/uk-en\/wp-content\/uploads\/sites\/3\/2021\/10\/team-office-meeting-man-smiling-1024x683.jpg\" alt=\"\" class=\"wp-image-629\" srcset=\"https:\/\/www.international-logistics-group.com\/uk-en\/wp-content\/uploads\/sites\/3\/2021\/10\/team-office-meeting-man-smiling-1024x683.jpg 1024w, https:\/\/www.international-logistics-group.com\/uk-en\/wp-content\/uploads\/sites\/3\/2021\/10\/team-office-meeting-man-smiling-300x200.jpg 300w, https:\/\/www.international-logistics-group.com\/uk-en\/wp-content\/uploads\/sites\/3\/2021\/10\/team-office-meeting-man-smiling-768x512.jpg 768w, https:\/\/www.international-logistics-group.com\/uk-en\/wp-content\/uploads\/sites\/3\/2021\/10\/team-office-meeting-man-smiling.jpg 1500w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"about-you\">What we are looking for<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>IT support \/ helpdesk experience (desirable)<\/li>\n\n\n\n<li>ITIL foundation certificate (desirable)<\/li>\n\n\n\n<li>IT support and problem-solving experience across a range of technologies and solutions<\/li>\n\n\n\n<li>Experience using and\/or supporting Warehouse Management Systems and Carrier Management Systems (desirable)<\/li>\n\n\n\n<li>Hands on experience supporting, building and configuring Microsoft Windows based PCs, including Active Directory and MS O365<\/li>\n\n\n\n<li>Experience using IT Service Management \/ Helpdesk ticketing solutions (desirable)<\/li>\n\n\n\n<li>SQL writing experience (desirable)<\/li>\n\n\n\n<li>Advanced Excel skills (data manipulation, working with CSV files and macros)<\/li>\n\n\n\n<li>Excellent communication and problem-solving skills<\/li>\n\n\n\n<li>Comfortable working in high pressure situations<\/li>\n\n\n\n<li>Teamwork and collaboration skills<\/li>\n\n\n\n<li>Customer focused, can-do attitude<\/li>\n\n\n\n<li>Good knowledge of business processes within 3PL \/ Logistics sector (desirable)<\/li>\n<\/ul>\n\n\n\n<p>The role requires you to be able to travel to ILG\u2019s sites in line with business needs, and in-line with ILG\u2019s home-working policy.<\/p>\n\n\n\n<p><strong>Job Application Requirements<\/strong> &#8211; We welcome your application and look forward to considering you for this role. Please note the following important requirements for all applicants:<br>\u2022 Right to Work in the UK &amp; Basic DBS Check \u2013 You must have the legal right to work in the UK, (we are not able to sponsor you). If successful, you will also need to pass a Basic Disclosure and Barring Service (DBS) check before starting employment. We use a<br>third-party checking service for each of these, so you will need to provide them with relevant information if offered a role with us.<br>\u2022 References &#8211; We reserve the right to request two or more references, to cover the past five years of your employment history. Please ensure you can provide accurate contact details for each of your referees.<br>\u2022 English Language \u2013 You must be able to work in English; enough to fully understand spoken and written work instructions, follow health and safety guidance and participate in discussions with your manager or colleagues.<\/p>\n\n\n\n<p>If you meet the role requirements, as well as the above, and are ready to take the next step in your career, we encourage you to apply.<\/p>\n\n\n\n<p>Please be aware we will be considering applications as we receive them and arranging interviews accordingly. Depending on the volume of applications we receive we may close this advert ahead of the advertised closing date.<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>ILG, IT  Support Technician,  Salary of \u00a326,500 &#8211; \u00a329,000 per annum, depending on experience<\/p>\n","protected":false},"featured_media":8674,"template":"","job-job-role":[46],"job-location":[94],"class_list":["post-163832","job","type-job","status-publish","has-post-thumbnail","hentry","job-job-role-it-projects","job-location-brackmills-2"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>IT Support Technician - UK EN<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.international-logistics-group.com\/uk-en\/careers\/job-opportunities\/it-support-technician-6\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"IT Support Technician - 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