{"id":164131,"date":"2026-04-07T16:39:55","date_gmt":"2026-04-07T15:39:55","guid":{"rendered":"https:\/\/www.international-logistics-group.com\/uk-en\/?post_type=job&#038;p=164131"},"modified":"2026-04-07T16:39:56","modified_gmt":"2026-04-07T15:39:56","slug":"product-analyst-customer-experience-2","status":"publish","type":"job","link":"https:\/\/www.international-logistics-group.com\/uk-en\/careers\/job-opportunities\/product-analyst-customer-experience-2\/","title":{"rendered":"Product Analyst \u2013 Customer Experience"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\" id=\"your-role\">About us<\/h2>\n\n\n\n<p>We\u2019re an award-winning, market-leading&nbsp;<a href=\"https:\/\/www.international-logistics-group.com\/uk-en\/insights\/2022\/06\/why-a-3pl-provider-is-the-best-choice-for-order-fulfilment\/\">3PL specialising<\/a>&nbsp;in high-quality&nbsp;<a href=\"https:\/\/www.international-logistics-group.com\/uk-en\/fulfilment-services\/\">order fulfilment<\/a>&nbsp;and delivery services. ILG customers are premium brands, many in the beauty, fashion and wellbeing sectors. Our mission is to help them succeed. ILG is a people business &#8211; we invest in training and development, recognising and rewarding our people\u2019s achievements and creating opportunities for them to progress within our business. So, if you want to develop an exciting career, learn from a friendly team and realise your full potential in a fast-growing company, this is the role for you.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"your-role\">The role<\/h2>\n\n\n\n<p>As a Product Analyst \u2013 Customer Experience, you will operate at the intersection of product and engineering, taking ownership of customer-facing features from concept through to delivery. This is a hands-on role where you won\u2019t just define requirements\u2014you will build, prototype, and iterate solutions to shape the future of our platform.<\/p>\n\n\n\n<p>Working closely with engineering, product, and design teams, you will translate complex customer and business needs into scalable, intuitive solutions. You will play a key role in simplifying fragmented journeys, improving usability, and accelerating delivery through rapid prototyping and iteration.&nbsp; Key responsibilities include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Owning and managing a prioritised product backlog, aligned to CX and platform strategy.<\/li>\n\n\n\n<li>Running agile ceremonies and working closely with engineers to deliver high-quality outputs.<\/li>\n\n\n\n<li>Translating product vision into detailed epics, user stories, and technical acceptance criteria.<\/li>\n\n\n\n<li>Building and iterating on working prototypes and front-end solutions to validate ideas quickly.<\/li>\n\n\n\n<li>Designing and improving end-to-end customer journeys, focusing on usability, performance, and scalability.<\/li>\n\n\n\n<li>Identifying and reducing complexity across systems, workflows, and customer touchpoints.<\/li>\n\n\n\n<li>Collaborating with technical teams to ensure solutions are feasible, scalable, and aligned to architecture.<\/li>\n\n\n\n<li>Using data, user feedback, and testing to continuously refine and improve the customer experience.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/www.international-logistics-group.com\/uk-en\/wp-content\/uploads\/sites\/3\/2021\/10\/office-team-meeting-man-woman-1024x683.jpg\" alt=\"\" class=\"wp-image-625\" srcset=\"https:\/\/www.international-logistics-group.com\/uk-en\/wp-content\/uploads\/sites\/3\/2021\/10\/office-team-meeting-man-woman-1024x683.jpg 1024w, https:\/\/www.international-logistics-group.com\/uk-en\/wp-content\/uploads\/sites\/3\/2021\/10\/office-team-meeting-man-woman-300x200.jpg 300w, https:\/\/www.international-logistics-group.com\/uk-en\/wp-content\/uploads\/sites\/3\/2021\/10\/office-team-meeting-man-woman-768x512.jpg 768w, https:\/\/www.international-logistics-group.com\/uk-en\/wp-content\/uploads\/sites\/3\/2021\/10\/office-team-meeting-man-woman-1536x1024.jpg 1536w, https:\/\/www.international-logistics-group.com\/uk-en\/wp-content\/uploads\/sites\/3\/2021\/10\/office-team-meeting-man-woman-1500x1000.jpg 1500w, https:\/\/www.international-logistics-group.com\/uk-en\/wp-content\/uploads\/sites\/3\/2021\/10\/office-team-meeting-man-woman.jpg 1728w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-gallery has-nested-images columns-default is-cropped wp-block-gallery-1 is-layout-flex wp-block-gallery-is-layout-flex\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"683\" data-id=\"4736\" src=\"https:\/\/www.international-logistics-group.com\/uk-en\/wp-content\/uploads\/sites\/3\/2022\/01\/ILG_EastGrinstead0659-1024x683.jpg\" alt=\"\" class=\"wp-image-4736\" srcset=\"https:\/\/www.international-logistics-group.com\/uk-en\/wp-content\/uploads\/sites\/3\/2022\/01\/ILG_EastGrinstead0659-1024x683.jpg 1024w, https:\/\/www.international-logistics-group.com\/uk-en\/wp-content\/uploads\/sites\/3\/2022\/01\/ILG_EastGrinstead0659-300x200.jpg 300w, https:\/\/www.international-logistics-group.com\/uk-en\/wp-content\/uploads\/sites\/3\/2022\/01\/ILG_EastGrinstead0659-768x512.jpg 768w, https:\/\/www.international-logistics-group.com\/uk-en\/wp-content\/uploads\/sites\/3\/2022\/01\/ILG_EastGrinstead0659-1536x1024.jpg 1536w, https:\/\/www.international-logistics-group.com\/uk-en\/wp-content\/uploads\/sites\/3\/2022\/01\/ILG_EastGrinstead0659.jpg 1728w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"683\" data-id=\"629\" src=\"https:\/\/www.international-logistics-group.com\/uk-en\/wp-content\/uploads\/sites\/3\/2021\/10\/team-office-meeting-man-smiling-1024x683.jpg\" alt=\"\" class=\"wp-image-629\" srcset=\"https:\/\/www.international-logistics-group.com\/uk-en\/wp-content\/uploads\/sites\/3\/2021\/10\/team-office-meeting-man-smiling-1024x683.jpg 1024w, https:\/\/www.international-logistics-group.com\/uk-en\/wp-content\/uploads\/sites\/3\/2021\/10\/team-office-meeting-man-smiling-300x200.jpg 300w, https:\/\/www.international-logistics-group.com\/uk-en\/wp-content\/uploads\/sites\/3\/2021\/10\/team-office-meeting-man-smiling-768x512.jpg 768w, https:\/\/www.international-logistics-group.com\/uk-en\/wp-content\/uploads\/sites\/3\/2021\/10\/team-office-meeting-man-smiling.jpg 1500w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"about-you\">What we are looking for<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Experience in a product, technical business analysis, or product engineering role.<\/li>\n\n\n\n<li>Strong hands-on experience with prototyping or front-end development (e.g. building working demos, not just wireframes).<\/li>\n\n\n\n<li>Solid understanding of agile delivery, backlog management, and working closely with engineering teams.<\/li>\n\n\n\n<li>Ability to write clear, detailed requirements that translate effectively into technical delivery.<\/li>\n\n\n\n<li>Experience using tools such as Figma, v0, or AI-assisted development tools (e.g. Claude Code) is desirable.<\/li>\n\n\n\n<li>Strong systems thinking with the ability to simplify complex processes and architectures.<\/li>\n\n\n\n<li>Experience improving customer journeys through data, testing, and iteration.<\/li>\n\n\n\n<li>Exposure to logistics, eCommerce, or platform-based products is desirable.<\/li>\n<\/ul>\n\n\n\n<p><strong>Job Application Requirements<\/strong> &#8211; We welcome your application and look forward to considering you for this role. Please note the following important requirements for all applicants:<br>\u2022 Right to Work in the UK &amp; Basic DBS Check \u2013 You must have the legal right to work in the UK, (we are not able to sponsor you). If successful, you will also need to pass a Basic Disclosure and Barring Service (DBS) check before starting employment. We use a<br>third-party checking service for each of these, so you will need to provide them with relevant information if offered a role with us.<br>\u2022 References &#8211; We reserve the right to request two or more references, to cover the past five years of your employment history. Please ensure you can provide accurate contact details for each of your referees.<br>\u2022 English Language \u2013 You must be able to work in English; enough to fully understand spoken and written work instructions, follow health and safety guidance and participate in discussions with your manager or colleagues.<\/p>\n\n\n\n<p>If you meet the role requirements, as well as the above, and are ready to take the next step in your career, we encourage you to apply.<\/p>\n\n\n\n<p>Please be aware we will be considering applications as we receive them and arranging interviews accordingly. Depending on the volume of applications we receive we may close this advert ahead of the advertised closing date.<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>ILG, Product Analyst \u2013 Customer Experience<\/p>\n","protected":false},"featured_media":8674,"template":"","job-job-role":[46],"job-location":[97],"class_list":["post-164131","job","type-job","status-publish","has-post-thumbnail","hentry","job-job-role-it-projects","job-location-flexible"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Product Analyst \u2013 Customer Experience - UK EN<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.international-logistics-group.com\/uk-en\/careers\/job-opportunities\/product-analyst-customer-experience-2\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Product Analyst \u2013 Customer Experience - 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