{"id":102644,"date":"2024-05-20T15:42:21","date_gmt":"2024-05-20T14:42:21","guid":{"rendered":"https:\/\/www.international-logistics-group.com\/uk-en\/?page_id=102644"},"modified":"2026-01-12T17:42:28","modified_gmt":"2026-01-12T17:42:28","slug":"customer-service","status":"publish","type":"page","link":"https:\/\/www.international-logistics-group.com\/uk-en\/about-us\/customer-service\/","title":{"rendered":"Customer Service"},"content":{"rendered":"\n
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<\/span>\"UKWA
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Award-Winning Customer Service<\/h1>\n\n\n\n

8 out of 12 of ILG’s biggest fulfilment customers have stayed with us for 5 years or more. Why? Because from day one, ‘the customer’ has been at the heart of our purpose. ILG’s award-winning, 40-strong Customer Service Team delivers customer care that is proactive, personalised and relentlessly success-driven.<\/p>\n\n\n\n

Winner of the UKWA Excellence in Customer Service Award 2023<\/a> ><\/strong><\/p>\n<\/div>\n\n\n\n

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Service Geared for Growth<\/h2>\n\n\n\n

Our mission is to make our customers more successful. From start-up to super-brand, we’ve helped hundreds of brands to evolve and grow. The result is an instinctive customer-centric approach to everything we do. And customer service that’s perfectly tuned to the ups and downs of fast-scaling businesses.<\/p>\n\n\nRead our case studies

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\"ILG<\/figure>\n<\/div>\n\n\n\n
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\n \n \"Mori \n <\/div>\n\n <\/div>\n \n
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\n \n \"Buster \n <\/div>\n\n <\/div>\n \n
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\n \n \"Self-Portrait \n <\/div>\n\n <\/div>\n \n
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\n \n \"Charlotte \n <\/div>\n\n <\/div>\n \n
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\n \n \"Jones \n <\/div>\n\n <\/div>\n \n
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\n \n \"Phillip \n <\/div>\n\n <\/div>\n \n
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\n \n \"Bordelle \n <\/div>\n\n <\/div>\n \n
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\n \n \"DockandBay\" \n <\/div>\n\n <\/div>\n \n
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\n \n \"Malin \n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\n\n\n \n <\/div><\/div>\n\n\n\n
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Customer Satisfaction: How We Score<\/h2>\n\n\n\n

A 2023 poll of 34 of our top fulfilment customers ranked ILG highly across key service criteria:<\/p>\n\n\n

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\"Customer<\/figure>\n<\/div><\/div><\/div>\n\n\n\n
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Customer Service Talent<\/h2>\n\n\n\n

70% of our Customer Service staff have worked at ILG for two years or more. Many start out in front-line warehouse roles and move to Customer Service equipped with valuable, hands-on operational know-how. Together, they offer a wide pool of skills and customer knowledge to support a range of CS functions:<\/p>\n\n\n\n

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