{"id":56538,"date":"2024-01-10T17:14:00","date_gmt":"2024-01-10T17:14:00","guid":{"rendered":"https:\/\/ilg-lin.gotest.it\/us-en\/?page_id=56538"},"modified":"2026-01-13T16:47:59","modified_gmt":"2026-01-13T16:47:59","slug":"omnichannel-fulfillment","status":"publish","type":"page","link":"https:\/\/www.international-logistics-group.com\/us-en\/fulfillment-services\/omnichannel-fulfillment\/","title":{"rendered":"Omnichannel Fulfillment"},"content":{"rendered":"\n
\n
\n
\"Philip<\/span>
\n
\n
\n

Omnichannel Fulfillment & Logistics<\/h1>\n\n\n\n

Your brand\u2019s retail channels – all managed expertly by one fulfillment partner. <\/p>\n\n\n\n

By streamlining D2C e-commerce, as well as your retail and wholesale fulfillment via one fulfillment partner, you benefit from greatly improved efficiency and economies of scale.<\/p>\n\n\n\n

\n
Fulfillment Inquiry<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

Fulfillment Streamlined Across All Channels<\/h2>\n\n\n\n

While many fulfillment partners only manage e-commerce or delivery to retail, ILG understands the many benefits of providing all these services for brands, enabling an omnichannel fulfillment operation that is holistic, centralised and lean. One partner instead of two. A single customer service team. A single view of inventory. This singularity and transparency brings improved efficiency and economies of scale – and enables brands to respond to online and offline peaks in demand from one single pool of stock. ILG has the technology, facilities and expertise to support across all your retail channels, in one place.<\/p>\n\n\n\n

Online and In-Store<\/h2>\n\n\n\n

Your customers expect a seamless experience across multiple shopping channels, so whether you sell your products on your own website, a 3rd party retail website or app, in a high street store, or in your own seasonal pop-up, you want flexible, reliable, expert fulfillment – that delivers on all fronts. With a single integrated inventory system you can achieve real-time visibility of stock and prevent overselling across online and offline channels simultaneously. Maximise peak periods, emerging trends or influencer activity and see even greater exposure for your brand with omnichannel fulfillment that puts your products wherever your customers are ready to buy.<\/p>\n\n\n\n

Retail Expertise<\/h2>\n\n\n\n

ILG has been fulfilling orders to retailers for many years and our experience has given us an in-depth understanding of their requirements. Our ability to read through vast manuals and select the features that are needed to be compliant is of great value to our customers selling in-store, as well as through websites. We also have the communications services set up to manage relationships with multiple retailers, ensure we meet booking slot requirements and that stock is booked in prior to arrival.<\/p>\n\n\n\n

\n
\n
\n\n \n
\n \n
\n \"Brown <\/div>\n\n <\/div>\n \n \n
\n \n
\n \"Fenwick\" <\/div>\n\n <\/div>\n \n \n
\n \n
\n \"Harrods <\/div>\n\n <\/div>\n \n \n
\n \n
\n \"Harvey <\/div>\n\n <\/div>\n \n \n
\n \n
\n \"John <\/div>\n\n <\/div>\n \n \n
\n \n
\n \"Printemps <\/div>\n\n <\/div>\n \n \n
\n \n
\n \"Selfridges <\/div>\n\n <\/div>\n \n \n
\n \n
\n \"House <\/div>\n\n <\/div>\n \n \n
\n \n
\n \"Amazon <\/div>\n\n <\/div>\n \n \n
\n \n
\n \"Boots <\/div>\n\n <\/div>\n \n \n
\n \n
\n \"M&S <\/div>\n\n <\/div>\n \n \n <\/div>\n <\/div>\n <\/div>\n\n\n\n\n
\n
\n
\n

E-Commerce Fulfillment <\/h3>\n\n\n\n

Your brand and your products are in safe hands with ILG – we provide industry-leading e-commerce fulfillment services direct to your end-customers.<\/p>\n\n\nFulfillment Services for
E-Commerce

\n
<\/div>\n <\/div>\n<\/a><\/div><\/div>\n\n\n\n
\"Malin<\/span>
\n

<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n

\n
\n

Delivery to Retail Fulfillment<\/h3>\n\n\n\n

We ensure your products are right where they need to be, right on time and on brief with our industry-leading delivery to retail services. <\/p>\n\n\n\n

<\/p>\n\n\nDelivery to Retail Services

\n
<\/div>\n <\/div>\n<\/a><\/div><\/div>\n\n\n\n
\"Battersea<\/span>
\n

<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n

\n
\n

European Fulfillment<\/h3>\n\n\n\n

If you have customers in the EU, or want to grow your market share there, ILG\u2019s EU-based fulfillment centers make it easier, faster and more cost-effective for you to reach them.<\/p>\n\n\nEuropean Fulfillment

\n
<\/div>\n <\/div>\n<\/a><\/div><\/div>\n\n\n\n
\"A<\/span>
\n

<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n

We provide omnichannel fulfillment to many successful and fast-growth brands, helping them to scale their business while improving efficiency and delighting customers at every touch point. <\/p>\n\n\n\n

\n
\n
\n\n \n
\n \n
\n \"Charlotte <\/div>\n\n <\/div>\n \n \n
\n \n
\n \"Mori <\/div>\n\n <\/div>\n \n \n
\n \n
\n \"Jones <\/div>\n\n <\/div>\n \n \n
\n \n
\n \"Malin <\/div>\n\n <\/div>\n \n \n
\n \n
\n \"Self-Portrait <\/div>\n\n <\/div>\n \n \n
\n \n
\n \"Iconic\" <\/div>\n\n <\/div>\n \n \n
\n \n
\n \"Phillip <\/div>\n\n <\/div>\n \n \n
\n \n
\n \"The <\/div>\n\n <\/div>\n \n \n
\n \n
\n \"Bordelle <\/div>\n\n <\/div>\n \n \n
\n \n
\n \"This-Works\" <\/div>\n\n <\/div>\n \n \n <\/div>\n <\/div>\n <\/div>\n\n\n\n\n

Call us on: +44 344 264 8000<\/span><\/a><\/strong><\/p>\n\n\n\n

\n
Get in Touch<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n
\n

Going the Extra Mile<\/h2>\n\n\n\n

At ILG, we provide a range of value-add services that enrich customer experience and enhance customer retention.<\/p>\n\n\n\n

\n
\n
\n
\"Gift<\/figure>\n\n\n\n

Gift
Wrapping<\/h3>\n\n\n\n

Make every product a special moment with optional gift wrapping. All gift wrapped products from ILG come beautifully presented, with fast lead times on all items, so a special occasion never gets missed. <\/p>\n\n\n\n

\n

Branded packaging, protective fillers, tissue paper and decorative ribbon are all used to keep every gift looking thoughtfully presented and on-brand.<\/p>\n<\/div>\n <\/a>\n<\/div><\/div><\/div>\n\n\n\n

\"Warehouse<\/span>
\n

<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n

\n
\n
\"Personalization<\/figure>\n\n\n\n

Personalizing
Products<\/h3>\n\n\n\n

Products as unique as your customers – our experts can embroider, emboss, print and engrave items with names and messages to give a truly personal touch. All personalization is carried out to a high standard, making it perfect for gifts and special occasions.<\/p>\n\n\n\n

\n

From customized fashion items to personalized makeup products, our staff are trained to process personalization requests with each order, to specification, as part of the fulfillment process. <\/p>\n<\/div>\n <\/a>\n<\/div><\/div><\/div>\n\n\n\n

\"Baby<\/span>
\n

<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n

\n
\n
\"Returns<\/figure>\n\n\n\n

Returns Management<\/h3>\n\n\n\n

We keep returns simple and frictionless for both you and your customers. <\/p>\n\n\n\n

With enclosed, tailored labels, clear instructions and branded returns packaging as an option with every order, making a return to ILG couldn\u2019t be simpler. <\/p>\n\n\n\n

\n

We provide quick quality checks and turnaround of stock that can be re-sold,\u00a0parcel tracking and accurate stock level updates thanks to our technology and\u00a0 Warehouse Management System.<\/p>\n<\/div>\n <\/a>\n<\/div><\/div><\/div>\n\n\n\n

\"Employee<\/span>
\n

<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n\n

\n\n
\n
\n
\n\n \n
\n
“ILG are excellent operators and highly responsive to our needs, across both e-commerce and retail channels. From the first moment of onboarding, they have shown an exceptional ability to deliver for us. The whole experience has been so professional and well executed. I can\u2019t tell you how happy I am with them!”<\/div>\n
Steve Levine, COO Jones Road Beauty<\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n\n<\/div><\/div>\n\n\n\n
\n

Ready to Outsource Your Fulfillment?<\/h3>\n\n\n\n
\n
Check our pricing<\/a><\/div>\n<\/div>\n\n\n\n
\n
\n
\n

Need Organic Fulfillment Services?<\/h3>\n\n\n
\n
\"Soil<\/figure>\n<\/div>\n\n\n

Our warehouses are certified by the Soil Association to handle organic products. Learn more ><\/a><\/strong><\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n

\n
\n
\n
\"Little<\/figure>\n<\/div>\n\n\n\n
\n

Fulfillment Stories<\/h2>\n\n\n\n

Our services are helping ambitious brands to become more successful. Read their stories.<\/p>\n\n\nRead our
case studies

\n
<\/div>\n <\/div>\n<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

Got a question?<\/h3>\n\n\n\n
\n
Check our FAQs<\/a><\/div>\n<\/div>\n\n\n\n
\n
\n