Customer Service Account Executive – Delivery

About us

We’re an award-winning, market-leading 3PL specialising in high-quality order fulfilment and delivery services. ILG customers are premium brands, many in the beauty, fashion and wellbeing sectors. Our mission is to help them succeed. ILG is a people business – we invest in training and development, recognising and rewarding our people’s achievements and creating opportunities for them to progress within our business. We understand the importance of making time to unwind and have fun, so we fund a number of social events, including our amazing annual party. Each year we celebrate in style, present our annual employee awards and recognise the people that make our business so special.  So, if you want to develop an exciting career, learn from a friendly team and realise your full potential in a fast-growing company, this is the role for you.

The role

As a Customer Service Account Executive, you will provide front line telephone and email support to a portfolio of clients, understanding their bespoke requirements and providing a high level of customer response and service. The key responsibilities of the role will include:

• Resolving day to day queries relating to the successful delivery of goods
• Processing all customer correspondence in line with ILGs Customer Service Standards
• Working closely with Customer Services, Warehouse Team Leaders and external customers to ensure the smooth running of all contracts
• Actively supporting operational change whilst effectively minimising disruption to production and service
• Managing live chat, dealing with any inbound queries and passing these on to the relevant departments within agreed timeframes

What we are looking for

• Previous knowledge and experience of delivery services (desirable)
• Previous customer service experience, working to deadlines and SLA commitments and previous financial responsibility
• Ability to demonstrate methodical and organised ways of working, particularly in relation to email management
• MS Office skills, particularly Excel & Outlook
• Proven ability to work effectively as part of a team
• Good interpersonal skills
• Good standard of written and verbal communications
• Ability to complete work that requires a high degree of accuracy

Please be aware we will be considering applications as we receive them and arranging interviews accordingly. Depending on the volume of applications we receive we may close this advert ahead of the advertised closing date.