Award-Winning Order Fulfilment Services for Scaling Brands
Outsource your order fulfilment to the UK’s leading 3PL. Whether your customers are in the UK, EU or across the globe, we create an exceptional fulfilment experience that’s more cost-efficient and reliable. Choose ILG and enjoy the support of our high-calibre people, cutting-edge technology and 12 specialised facilities based in the UK and EU, with omnichannel fulfilment that meets all your retail channels’ requirements.
Your Promise is Our Promise
Everything at ILG is geared to ensure your customer promise is delivered with every order, through exceptional e-commerce fulfilment. From online checkout to package opening, we cover every detail. Helping to delight your customers, encourage brand loyalty and scale your order volumes as your brand grows.
Fulfilment Services Tailored to You
We know that every business is unique. With decades of experience in helping brands achieve multi-channel fulfilment success, we’re positioned to help you grow in whatever industry you operate in, giving you a tailored fulfilment solution that moulds to your needs.
Fashion
Fulfilment
We specialise in e-commerce and retail fulfilment for high-end clothing, accessory and footwear brands.
Fashion FulfilmentBeauty
Fulfilment
Our services are geared for high-quality cosmetics, skincare, haircare and male grooming products.
Beauty FulfilmentWellbeing
Fulfilment
We provide bespoke services for personal care, wellness, CBD and nutraceutical product lines.
Wellbeing FulfilmentWe partner with all kinds of ambitious e-commerce and retail brands, from fashion, beauty and wellbeing to organic, luxury electronics, premium baby accessories and other exclusive lines. We can help you grow too.
Call us on: 0344 264 8000
Adding Something Special
Gift
Wrapping
Nothing enhances a package more than bespoke gift wrapping. We ensure your products arrive on time, looking good and in perfect condition.
Personalising
Products
We can turn an order into a unique personalised gift by adding a name, monogram or special message to your products.
Our staff are trained to process personalisation requests with each order and emboss, embroider or engrave names, messages or logos to specification as part of the fulfilment process. From customised fashion items to personalised makeup products, we can make each of your customer’s orders their very own.
Returns Management
We make Returns easy and friction-free for your customers, so their experience is positive, on-brand and hassle-free for you.
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UK and EU Fulfilment Expertise
Benefit from our many years of fulfilment experience and practical expertise within British and European markets. Our teams are highly trained and always ready to help.
Simplified
E-commerce Fulfilment
We make integration with our WMS easy, and our state-of-the-art picking systems and fulfilment technology make order processing more precise and efficient. With a seamless integration with all mainstream e-commerce platforms, setting up with ILG couldn’t be simpler.
Bespoke
Facilities
Your stock is housed in clean warehouses certified by the Soil Association and configured to keep your precious products safe, enabling efficient picking, packing and distribution via our trusted network of carriers.
Delivery to Retailers
We ensure that physical stores and e-tailers are always well supplied with your products, with deliveries on schedule and 100% compliant with vendor manuals.
Ready to Outsource Your Fulfilment?
Need Organic Fulfilment Services?
Our warehouses are certified by the Soil Association to handle organic products… Learn more >
Looking to Fulfil Orders in the EU?
We can solve your post-Brexit fulfilment challenges and help you set up an established base in mainland Europe.
Find out more about European Fulfilment >
Fulfilment Stories
Our services are helping ambitious brands to become more successful. These are their stories.
Read ourcase studies
Got a question?
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🚀 Exciting times ahead! 🚀…
🚀 Exciting times ahead! 🚀 Take a sneak peek behind the scenes of our brand new, state-of-the-art warehouse on the Brackmills Industrial Estate in Northampton! We’re still in the process of adding the finishing touches, but you can already see how impressive this facility is: 📍Central UK location 📈180,000 square feet 🌍Net-carbon-zero #Fulfilment #WeAreILG #NewWarehouse
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Choosing the right 3PL partner is crucial for…
Choosing the right 3PL partner is crucial for growing jewellery e-commerce brands. With the UK market set to grow by 7.8% by 2028, a reliable partner should offer high-quality, scalable fulfilment services, including personalisation, gift wrapping, and efficient returns management. 📈💍 Learn the top five things to consider when selecting your jewellery fulfilment partner on the blog in our bio! 📦✨ #Ecommerce #Jewellery #3PL #Fulfilment
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🌿 Celebrating ESG Month at ILG! 🌍…
🌿 Celebrating ESG Month at ILG! 🌍 We recently celebrated ‘ESG Month’! With sustainability being one of our core strategic pillars, engaging our staff in our journey to net-zero by 2030 is key. During June we were also highlighting social initiatives, from volunteering and charity donations to celebrating Pride. Let’s make 2024 our most impactful year yet! Read more on the link in our bio. 💚💙 #ESGMonth #Sustainability #NetZero2030 #ILG #WeAreILG #Pride2024 #Volunteer
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We are thrilled to announce that we have been…
We are thrilled to announce that we have been named a finalist for Best Logistics Solution in the 2024 @beautymatterofficial NEXT Awards. This recognition is a testament to our dedication to innovation, excellence, and leadership within the beauty industry. The BeautyMatter NEXT Awards recognise businesses that are raising the bar and defining the future from the largest multinationals to high-growth indies and from brands to suppliers NEXT creates a space to highlight everyone involved in the beauty value chain responsible for bringing brands, products, and services to life for consumers around the globe. #BMNEXT2024 #NEXTAwards #Beautylogistics #WeAreILG #Awards
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It’s just over four months until Cyber Weekend…
It’s just over four months until Cyber Weekend 2024! To get you ready, we’ve launched our Peak Hub, packed with insights and practical tips. From optimising your checkout process to enhancing delivery services and refining post-sale support, We’ve got everything you need to know on the link in our bio! #Peak2024 #BlackFriday #Fulfilment #EcommerceTips
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Last month, we had the pleasure of hosting…
Last month, we had the pleasure of hosting students from Woodfield School at one of our ILG sites! 🌟 We’re passionate about partnering with local charities and schools to empower young individuals with learning difficulties and support their journey into employment. The day was packed with fun activities, a warehouse tour, and engaging discussions about the various roles and opportunities within the logistics industry. We had a wonderful time and were thrilled to hear the fantastic feedback from the school: “Thank you so much for such a lovely visit. The students have been buzzing since we saw you. They got so much from the trip and many of them have said they would love to work at ILG!” 🏢✨ #CommunitySupport #Empowerment #FutureWorkforce #ILG
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To delve deeper into the fascinating world of…
To delve deeper into the fascinating world of bees, we recently held a bee workshop at Yusen Logistics Frankfurt Airport facility. Under the expert guidance of our beekeeper, Reimund Saffian, our team gained invaluable insights. Here are some key takeaways: 📚 In-Depth Bee Education: Our beekeeper explained the essential role bees play in our environment and their significant impact on human life. We learned how crucial they are for pollination and biodiversity. 📜 Historical Insights: We journeyed through the history of beekeeping, from ancient times to the present, understanding how human interaction with bees has evolved. 🐝 Bee Behaviour: It was surprising to discover how calm and gentle bees can be, yet also how they can fiercely protect their hives when necessary. 🍯 Beyond Honey: Honeybees are incredible producers of not only honey but also wax and propolis, each with its unique benefits and uses. 🛠️ Beekeeping Tools: We explored the various tools used by beekeepers for managing hives and harvesting honey, gaining a hands-on understanding of the beekeeping process. A big thank you to Alvéole and our beekeeper Reimund Saffian for making this workshop both educational and engaging. #BeekeepingWorkshop #Sustainability #UrbanBiodiversity #LocalHoney
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Battling E-Commerce Basket Abandonment in a…
Battling E-Commerce Basket Abandonment in a Zero-Tolerance Era In today’s volatile retail landscape, UK retailers are losing a staggering £34.4 billion annually to e-commerce basket abandonment – an increase of £2.9 billion on 2023. If you’re tired of missing out on potential sales revenue due to abandoned online purchases, the new 2024 Basket Abandonment Report – published by @gfsdeliver – provides essential insights and underscores the critical need to address consumer expectations head-on.
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ILG was proud to be category sponsors of the…
ILG was proud to be category sponsors of the Global Player – Export Business of the Year Award at last Friday’s 2024 Sussex Chamber Awards at the DoubleTree by Hilton Brighton Metropole Hotel. The evening was a spectacular celebration of the best in Sussex business, and we were delighted to visit and learn about the global reach of so many highly successful local companies as part of the judging process. Huge congratulations to all the award winners and finalists, especially to @scarecrowgroup who were highly deserved winners of the Global Player Award. Many thanks to Sussex Chamber of Commerce for organising such an inspiring event! #WeAreILG
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Congratulations to ILG’s Helen Nichols, who was…
Congratulations to ILG’s Helen Nichols, who was a finalist for the Sustainability Champion Award at last week’s @everywomanuk in Transport & Logistics Awards 2024. Well done to all the amazing achievers and winners who were celebrated at the glittering event on June 27th at the Park Plaza London Riverbank Hotel. The awards were a showcase of many of the industry’s most inspiring women and we are hugely proud of Helen for her unique contribution to ILG and her well-deserved selection as an awards finalist. Huge thanks to everywoman and all other contributors and finalists for making the awards such an inspiring experience. Looking forward to 2025! #weareilg
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