UK and EU Fulfilment Services
Outsource your order fulfilment to us. Whether your customers are in the UK or across the globe, we create an exceptional fulfilment experience that’s more cost-efficient for you. Choose ILG and enjoy the support of our high-calibre people, cutting-edge technology and 12 specialised facilities based in the UK and EU, with omnichannel fulfilment that meets all your retail channels’ requirements.
Your Promise is Our Promise
Everything at ILG is geared to ensure your customer promise is delivered with every order, with exceptional e-commerce fulfilment. From online checkout to package opening, we cover every detail. Helping to delight your customers, encourage brand loyalty and scale your order volumes as your brand grows.
Fulfilment Tailored to You
We know that every business is unique. With decades of experience in helping brands achieve multi-channel fulfilment success, we’re positioned to help you grow in whatever industry you operate in, giving you a tailored fulfilment solution that moulds to your needs.
Fashion
Fulfilment
We specialise in e-commerce and retail fulfilment for high-end clothing, accessory and footwear brands.
Fashion FulfilmentBeauty
Fulfilment
Our services are geared for high-quality cosmetics, skincare, haircare and male grooming products.
Beauty FulfilmentWellbeing
Fulfilment
We provide bespoke services for personal care, wellness, CBD and nutraceutical product lines.
Wellbeing FulfilmentWe partner with all kinds of ambitious e-commerce and retail brands, from fashion, beauty and wellbeing to organic, luxury electronics, premium baby accessories and other exclusive lines. We can help you grow too.
Call us on: 0344 264 8000
Adding Something Special
Gift
Wrapping
Nothing enhances a package more than bespoke gift wrapping. We ensure your products arrive on time, looking good and in perfect condition.
Personalising
Products
We can turn an order into a unique personalised gift by adding a name, monogram or special message to your products.
Our staff are trained to process personalisation requests with each order and emboss, embroider or engrave names, messages or logos to specification as part of the fulfilment process. From customised fashion items to personalised makeup products, we can make each of your customer’s orders their very own.
Returns Management
We make Returns easy and friction-free for your customers, so their experience is positive, on-brand and hassle-free for you.

UK and EU Fulfilment Expertise
Benefit from our many years of fulfilment experience and practical expertise within British and European markets. Our teams are highly trained and always ready to help.
Simplified E-commerce Fulfilment
We make integration with our WMS easy, and our state-of-the-art picking systems and fulfilment technology make order processing more precise and efficient. With a seamless integration with all mainstream e-commerce platforms, setting up with ILG couldn’t be simpler.
Bespoke
Facilities
Your stock is housed in clean warehouses certified by the Soil Association and configured to keep your precious products safe, enabling efficient picking, packing and distribution via our trusted network of carriers.
Delivery to Retailers
We ensure that physical stores and e-tailers are always well supplied with your products, with deliveries on schedule and 100% compliant with vendor manuals.
Ready to Outsource Your Fulfilment?
Need Organic Fulfilment Services?
Our warehouses are certified by the Soil Association to handle organic products… Learn more >
Looking to Fulfil Orders in the EU?
We can solve your post-Brexit fulfilment challenges and help you set up an established base in mainland Europe.
Find out more about European Fulfilment >
Fulfilment Stories
Our services are helping ambitious brands to become more successful. These are their stories.
Read ourcase studies
Got a question?
Fulfilment Enquiry
Follow Us
Meet our Team!…
Meet our Team! Alicja Prusicka, Customer Service Executive “The main thing I like about ILG is that we train people, give them opportunities, and help them develop so they can continue to succeed. ILG has a track record of developing new employees quickly and getting them to a high performing standard by learning on the job.” Read more about Alicja’s career journey at ILG on the link in our bio! #WeAreILG #customerservice #fulfilment
https://www.instagram.com/p/C0bT_9StUro/
From haircare, perfume, make-up, male grooming and…
From haircare, perfume, make-up, male grooming and skincare, American adult consumers use up to 12 cosmetic items each day, with some products containing as many as 112 unique ingredients*. Now, in a transformative move, the United States Food and Drug Administration (FDA) is set to implement significant modifications to cosmetic regulations, marking a new era for beauty brands operating in the US market. With the deadline less than one month away, read our overview of the regulation changes and implications, who is affected and the actions you can take to ensure compliance. Read more on the link in our bio!
https://www.instagram.com/p/C0TfGRXIKqg/
Our Biggest Black Friday Weekend Ever!…
Our Biggest Black Friday Weekend Ever! We are thrilled to announce that we’ve just wrapped up an extraordinary BFCM weekend, setting yet another record with 188,694 orders successfully shipped! A heartfelt thank you goes out to our exceptional staff for their hard work, dedication, and seamless execution. We also extend our warmest congratulations to our esteemed customers for achieving Black Friday success. Here’s to the rest of this year’s Peak! #WeAreILG #fulfilment #ecommerce #blackfriday #cybermonday
https://www.instagram.com/p/C0Q8gs-uhYg/
We were thrilled to sponsor the prestigious CEW…
We were thrilled to sponsor the prestigious CEW Achiever Awards last night! A huge congratulations to all the award winners, especially our valued clients. We had a fabulous night celebrating with the best in the beauty industry! #CEW #awardwinners #fulfilment #beauty
https://www.instagram.com/p/C0OpvHZtxrb/
Tips for the perfect Peak. Advice from ILG…
Tips for the perfect Peak. Advice from ILG Managing Director Tom Ashley on how e-commerce brands can get the most from Black Friday… #blackfriday
https://www.instagram.com/reel/Cz_HaYvSH_L/
Meet our Team!…
Meet our Team! Bakeerthana Mohankumar Rajah, HR & Payroll Administrator “I have had a lot of training since I started, as I came in with no background in HR, I was shown everything from scratch. When I started, a member of the team in charge of training and was always there whenever I had any questions and needed help with new tasks” Read more about Bakeerthana’s career journey at ILG on the link in our bio!
https://www.instagram.com/p/Cz5zpCYtUsK/
From 1st November this year, DHL increased its…
From 1st November this year, DHL increased its prices to ILG and its other sales partners, all of whom use its network to distribute on behalf of their customers. Read more on our blog in the link in our bio about better carriage options for businesses following DHL price rises.
https://www.instagram.com/p/Cz3u5n3t2EI/
Meet our Team! …
Meet our Team! Paul Langton, Health and Safety Advisor “The great thing about ILG is the opportunities you are given to improve, and we are always offered courses to help aid our progression. From Excellence in Customer Service to Time Management, and even Excel courses.” Read more about Paul’s career journey at ILG on the link in our bio!
https://www.instagram.com/p/CztE0OmIL4z/
New Case Study! …
New Case Study! @arkskincare first approached ILG to help fulfil orders secured by its travelling sales team, selling directly to consumers and salons. As the business evolved towards a more conventional e-commerce model, the brand also began to receive more and more publicity along with celebrity endorsements, and so the required fulfilment capacity rapidly grew.
https://www.instagram.com/p/CzqxxdSN7lM/
Worldwide, the beauty industry continues to see…
Worldwide, the beauty industry continues to see strong annual growth – a trend set to continue with analysts predicting 6% year on year growth between now and 2027. Read more in our blog on the link in our bio about how to scale your beauty brand with a 3PL!
https://www.instagram.com/p/Czn9eA2N3hQ/