
Award-Winning Customer Service
8 out of 12 of ILG’s biggest fulfilment customers have stayed with us for 5 years or more. Why? Because from day one, ‘the customer’ has been at the heart of our purpose. ILG’s award-winning, 40-strong Customer Service Team delivers customer care that is proactive, personalised and relentlessly success-driven.
Winner of the UKWA Excellence in Customer Service Award 2023 >
Service Geared for Growth
Our mission is to make our customers more successful. From start-up to super-brand, we’ve helped hundreds of brands to evolve and grow. The result is an instinctive customer-centric approach to everything we do. And customer service that’s perfectly tuned to the ups and downs of fast-scaling businesses.
Read our case studies


Customer Satisfaction: How We Score
A 2023 poll of 34 of our top fulfilment customers ranked ILG highly across key service criteria:
Customer Service Talent
70% of our Customer Service staff have worked at ILG for two years or more. Many start out in front-line warehouse roles and move to Customer Service equipped with valuable, hands-on operational know-how. Together, they offer a wide pool of skills and customer knowledge to support a range of CS functions:
- Project Hypercare: supporting standalone fulfilment projects and initial go-live
- Fulfilment Account Management: coordinating orders and day-to-day queries
- Delivery Exception Management: resolving shipping or delivery queries
- Client Relationship Management: strategic support for fulfilment operations
Enhance Your Fulfilment Today with ILG
At ILG, we specialise in helping our customers grow from start-ups to super-brands. For over 30 years, weโve been refining our approach to deliver excellent fulfilment, and our clients have always been at the core of everything we do. Our highly experienced, award-winning and well-equipped Customer Service team enables us to deliver a bespoke experience to each of our clients. So, if youโre looking to make the switch to a new fulfilment partner โ or even if youโre outsourcing your fulfilment for the first time โ weโd love to hear from you. Get in touch with one of our team members today to find out more.
Visit our Peak Hub for useful tips, advice and resources to help your Peak planning and execution.
Our Awards
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Happy Get Lippy Day!๐ A day to speak up, raise…
Happy Get Lippy Day!๐ A day to speak up, raise awareness and help fund life-saving research into gynaecological cancers. We’re proud to support @eveappeal in breaking taboos, encouraging open conversations, and pushing for earlier diagnosis.โค๏ธ See more about the campaign from the link in our bio! Letโs talk. Letโs get loud. Letโs #GetLippy.๐
https://www.instagram.com/p/DJtxO0hq5_S/
Yesterday, we were proud to partner with…
Yesterday, we were proud to partner with @theindustryfashion for their Live: The Omnichannel Opportunity event at The Hoxton Hotel, Holborn, London. What a fantastic day filled with bold ideas, meaningful conversations, and inspiring voices shaping the future of fashion.๐๏ธ In todayโs fast-evolving landscape, brands need to meet customers wherever they choose to shop โ whether thatโs DTC stores, e-commerce, third-party retail, marketplaces, social commerce, or pop-ups. Weโve been exploring the technology and services that enable brands to deliver a seamless, elevated customer experience across every channel โ and drive real growth. ๐ Stay tuned for more insights and highlights from the dayโs dynamic and thought-provoking discussions.๐ A big thank you to everyone who made the event such a standout event! And an extra special thank you to our valued customer @ScampandDude for sharing the stage with us to tell the story of our long and successful partnership. #FashionIndustry #FashionInnovation #TheIndustryFashion #OmnichannelStrategy #ILG
https://www.instagram.com/p/DJrhSdmqpnS/
Part 2๐ฃ…
Part 2๐ฃ “What excites you most about the future of the beauty industry?” ๐ญ We took this question with us to our Beauty Vibe event and the answers were very inspiring and all very different to one another. Listen in to hear the honesty from their answers! ๐ #ILG #Thebeautyvibe #inspiring #recap #navigatinggrowth #beautyindustry
https://www.instagram.com/reel/DJmXM6wPTQH/
๐ฆ Struggling with inventory?…
๐ฆ Struggling with inventory? EOQ (Economic Order Quantity) helps you order just the right amount of stock โ not too much, not too little. ๐ With the right strategy, you can: โ Keep your shelves stocked (but not overflowing) โ Cut unnecessary costs โ Free up cash for other priorities โ Keep customers happy and coming back โ Build stronger relationships with suppliers Itโs all about finding the sweet spot โ ordering the right amount at the right time. ๐ฏ Read the whole article from the link in our bio! #InventoryManagement #StockControl #SmartStocking #EcommerceTips #ILG
https://www.instagram.com/p/DJZe31RK2dS/
“What was a key takeaway from tonight’s panel?”…
“What was a key takeaway from tonight’s panel?” ๐ญ We took this question to our Beauty Vibe event in London, and the answers did not disappoint!๐ Listen in – the answers were honest, engaging and insightful.๐ #TheBeautyVibe #KeyTakeaways #Recap #ILG #NavigatingGrowth
https://www.instagram.com/reel/DJT30uyPFmQ/
Itโs a long one, but definitely worth the watch!…
Itโs a long one, but definitely worth the watch! Gaining real insight into consumer opinions is always inspiring. Hearing their honest, unfiltered thoughts helps us truly understand what they believe in โ and that kind of authenticity is invaluable. ๐ #ILGxBeautyVibe #WorththeWatch #UnfilteredOpinions #ILG #BeautyVibe #NavigatingYourGrowth
https://www.instagram.com/reel/DJRo9QCPLWU/
๐We were delighted to join The Eve Appeal at…
๐We were delighted to join The Eve Appeal at this morningโs Get Lippy launch event in the stunning, spring sunshine. โ๏ธ ILG is honoured to be a Get Lippy partner, joining some of the leading names in health and beauty to get loud about the five gynae cancers. For the whole of May, The Eve Appeal and supporters will be shouting from the rooftops to ensure that everyone knows there are five gynae cancers, everyone knows the signs and symptoms to look out for, and that everyone feels more comfortable talking about gynae health! Did you know? Nearly 1 in 3 women have put off getting a gynaecological symptom they are experiencing checked by a doctor. Nearly 1 in 3 said they would feel nervous, anxious and uncomfortable speaking to a doctor about a gynaecological health issue, and 1 in 4 said they would feel embarrassed (25%). Find out more or donate from the link in our bio! ๐ #GetLippy #EveAppeal #GynaeCancers #KnowYourNormal #CancerResearch
https://www.instagram.com/reel/DJHdp_kCYVE/
๐This weekend, we gathered at the stunning East…
๐This weekend, we gathered at the stunning East Sussex National for the annual ILG Awards โ a special night dedicated to celebrating our amazing colleagues and teams across the business. From standout departments to inspiring individuals, the evening was full of well-deserved recognition and memorable moments.๐ Curious to see who took home the wins? Head to the link in our bio to find out!๐ #ILGAwards #TeamILG #CelebratingSuccess #CompanyCulture #ProudMoment
https://www.instagram.com/p/DJCUkU_o7hj/
We caught up with Rich Pleeth, co-founder of Fin -…
We caught up with Rich Pleeth, co-founder of Fin – our new sustainable delivery partner @findelivers – to ask a few key questions about their mission, purpose and what makes them stand out in the world of smart, sustainable logistics. Would you make the switch to e-cargo bike deliveries? Let us know ๐ #ILG #FinLogistics #GreenDelivery #Sustainability #LastMile
https://www.instagram.com/p/DI_v5qDv6Tg/
ILG Charity of the Year ๐…
ILG Charity of the Year ๐ From the start of April, weโre proud to be supporting @togetherforshortlives โ a charity helping seriously ill children and their families across the UK. We canโt wait to get involved, raise vital funds, and show our support throughout the year. Stay tuned for updates on how our team will be making a difference โ and if youโd like to learn more or donate, visit the link in our bio ๐ #CharityOfTheYear #TogetherForShortLives #ILGCares
https://www.instagram.com/p/DI3ZoRjMDaS/