
Award-Winning Customer Service
8 out of 12 of ILG’s biggest fulfilment customers have stayed with us for 5 years or more. Why? Because from day one, ‘the customer’ has been at the heart of our purpose. ILG’s award-winning, 40-strong Customer Service Team delivers customer care that is proactive, personalised and relentlessly success-driven.
Winner of the UKWA Excellence in Customer Service Award 2023 >
Service Geared for Growth
Our mission is to make our customers more successful. From start-up to super-brand, we’ve helped hundreds of brands to evolve and grow. The result is an instinctive customer-centric approach to everything we do. And customer service that’s perfectly tuned to the ups and downs of fast-scaling businesses.
Read our case studies
Customer Satisfaction: How We Score
A 2023 poll of 34 of our top fulfilment customers ranked ILG highly across key service criteria:

Customer Service Talent
70% of our Customer Service staff have worked at ILG for two years or more. Many start out in front-line warehouse roles and move to Customer Service equipped with valuable, hands-on operational know-how. Together, they offer a wide pool of skills and customer knowledge to support a range of CS functions:
- Project Hypercare: supporting standalone fulfilment projects and initial go-live
- Fulfilment Account Management: coordinating orders and day-to-day queries
- Delivery Exception Management: resolving shipping or delivery queries
- Client Relationship Management: strategic support for fulfilment operations
Enhance Your Fulfilment Today with ILG
At ILG, we specialise in helping our customers grow from start-ups to super-brands. For over 30 years, we’ve been refining our approach to deliver excellent fulfilment, and our clients have always been at the core of everything we do. Our highly experienced, award-winning and well-equipped Customer Service team enables us to deliver a bespoke experience to each of our clients. So, if you’re looking to make the switch to a new fulfilment partner – or even if you’re outsourcing your fulfilment for the first time – we’d love to hear from you. Get in touch with one of our team members today to find out more.

Visit our Peak Hub for useful tips, advice and resources to help your Peak planning and execution.
Our Awards
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You don’t always see what goes on behind the…
You don’t always see what goes on behind the scenes, but this is where the magic happens. Our team keeps everything moving, working seamlessly to deliver for our incredible beauty, retail and ecommerce brands. There’s a lot that goes into getting an order from warehouse to doorstep. This is the team that makes it happen – ensuring every delivery is smooth, efficient, and on time. ✨💙 #WeareILG #BehindTheScenes #BeautyLogistics #FashionFulfilment
https://www.instagram.com/reel/DYofWYIAgyV/
From a purpose-led start-up to a thriving fashion…
From a purpose-led start-up to a thriving fashion brand 💥 We’ve proudly partnered with @ScampandDude for over 7 years, supporting their incredible growth while staying true to what matters most – making a difference. From donating over 65,000 Super Scarves to scaling 17x in stock and 1000% peak order growth, this is what happens when purpose meets performance. Together, we’ve built a seamless omnichannel experience, supported rapid e-commerce growth, and helped bring their feel-good fashion to life both online and in-store. A great example of how the right operational support can enable long-term sustainable growth.✨ #WeareILG
https://www.instagram.com/p/DYmBRf8Fuyj/
Your brand growth starts here 🚀…
Your brand growth starts here 🚀 At ILG, we help ambitious brands unlock growth at every stage of their journey – whether that’s scaling operations, expanding internationally, strengthening B2B channels or reaching new customers around the world. With the right support behind the scenes, brands can stay focused on what they do best while we power what comes next. Wherever growth takes your brand, we’re here to help make the next chapter happen. 💪
https://www.instagram.com/reel/DYg-mQPCeCO/
Big changes are coming for cross-border…
Big changes are coming for cross-border e-commerce. 🚨 From 1st July 2026, the EU will remove the €150 duty-free de minimis threshold on imported goods. If you ship orders under €150 from the UK or US into the EU, new customs duties and fees could significantly increase your shipping costs. Use our EU shipping cost calculator and download the free guide from the link in our bio to understand the impact and prepare your business before the changes take effect. 📦🌍
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We’re proud to announce that we have been…
We’re proud to announce that we have been shortlisted as a finalist in the Excellence in Sustainability category at the UKWA Awards for Excellence 2026 🌱🏆 Being recognised alongside so many outstanding businesses across the logistics sector is a huge honour, and a testament to the hard work and commitment of our incredible team. We’re looking forward to celebrating at the awards in July! #WeareILG #UKWAAwards26
https://www.instagram.com/p/DYPA-BeCJZ-/
Running an e-commerce brand across multiple sales…
Running an e-commerce brand across multiple sales channels? 📦 Omnichannel logistics can help simplify fulfilment, improve customer experience, and make scaling your business that little bit easier. From marketplaces and websites to social commerce, discover how connected logistics keeps everything running smoothly behind the scenes 🚚 Read the article from the link in our bio 🔗
https://www.instagram.com/p/DYEVMUjCGvm/
This morning, we donated a van full of stock to…
This morning, we donated a van full of stock to Chestnut Tree House, our Charity of the Year 💙 We’re proud to support the incredible work they do for children and families across the community, and it’s great to be able to give back in a meaningful way. A great morning delivering the donations, and we’re looking forward to continuing our support throughout the year. #WeareILG
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We’re delighted to share that ILG has once again…
We’re delighted to share that ILG has once again received the RoSPA Gold President’s Award, marking our 12th consecutive Gold recognition for excellence in Health and Safety. This continued achievement reflects our ongoing focus on maintaining high standards across our operations. This award is a testament to our strong focus on safety, the dedication of our H&S team, and the efforts of everyone at ILG who works hard each day to keep our workplace safe. The @rospacharity Awards are globally recognised as a benchmark for safety performance, and we’re proud to be part of a legacy that puts people’s wellbeing first. 💪
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TikTok Shop is exploding – but can your fulfilment…
TikTok Shop is exploding – but can your fulfilment keep up? 🚀 “As a channel, TikTok Shop is less profitable compared to other e-com channels, although it also acts as general marketing investment for the brand, supporting other channels. Using one 3PL provider often gives brands a better visibility of the P&L and makes it possible to avoid additional costs related to duplicate warehousing and stock management. For omnichannel brands, choosing one fulfilment partner is usually the best option. Silta team highly recommends ILG.” – Päivi Korvela, Founder of TikTok Shop Partner Agency Silta and Co-Founder of Kanzen Studios
https://www.instagram.com/reel/DXyToe6k6qO/
Celebrating an incredible milestone 🎉…
Celebrating an incredible milestone 🎉 Yesterday, we marked Cliff Allen 30-year anniversary at ILG – a true testament to dedication, experience and the relationships he’s built along the way. Your dedication and commitment to excellence have made a lasting impact on the company and for that, we thank you! Thank you for 30 years of commitment – here’s to many more successes ahead! 👏
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