
Omnichannel Fulfilment & Logistics
Your brand’s retail channels – all managed expertly by one fulfilment partner.
By streamlining D2C e-commerce, as well as your retail and wholesale fulfilment via one omnichannel fulfilment partner, you benefit from greatly improved efficiency and economies of scale.
The State of UK Omnichannel 2026
How E-Commerce Brands Are Scaling in a
High-Cost Market
Our UK Omnichannel Growth Report 2026 uncovers the operational realities facing e-commerce brands that are scaling. Based on insights from 328 founders, CEOs, COOs and operations leaders across fashion, beauty, lifestyle and consumer goods, this report explores how businesses are navigating a more complex retail landscape.
Fulfilment Streamlined Across All Channels
While many fulfilment partners only manage e-commerce or delivery to retail, ILG understands the many benefits of providing all these services for brands, enabling an omnichannel fulfilment operation that is holistic, centralised and lean. One partner instead of two. A single customer service team. A single view of inventory. This singularity and transparency brings improved efficiency and economies of scale – and enables brands to respond to online and offline peaks in demand from one single pool of stock. ILG has the technology, facilities and expertise to support across all your retail channels, in one place.
Online and In-Store
Your customers expect a seamless experience across multiple shopping channels, so whether you sell your products on your own website, a 3rd party retail website or app, in a high street store, or in your own seasonal pop-up, you want flexible, reliable, expert fulfilment – that delivers on all fronts. With a single integrated inventory system you can achieve real-time visibility of stock and prevent overselling across online and offline channels simultaneously. Maximise peak periods, emerging trends or influencer activity and see even greater exposure for your brand with omnichannel fulfilment that puts your products wherever your customers are ready to buy.
Retail Expertise
ILG has been fulfilling orders to retailers for many years and our experience has given us an in-depth understanding of their requirements. Our ability to read through vast manuals and select the features that are needed to be compliant is of great value to our customers selling in-store, as well as through websites. We also have the communications services set up to manage relationships with multiple retailers, ensure we meet booking slot requirements and that stock is booked in prior to arrival, all as part of a fully integrated omnichannel fulfilment service.
Our Retail Partners
Our Fulfilment Services
E-Commerce Fulfilment
Your brand and your products are in safe hands with ILG – we provide industry-leading e-commerce fulfilment services direct to your end-customers.
Fulfilment Services forE-Commerce

Delivery to Retail Fulfilment
We ensure your products are right where they need to be, right on time and on brief with our industry-leading delivery to retail services.
Delivery to Retail Services
European Fulfilment
If you have customers in the EU, or want to grow your market share there, ILG’s EU-based fulfilment centres make it easier, faster and more cost-effective for you to reach them.
European Fulfilment
Who Does ILG Work With?
We provide omnichannel fulfilment to many successful and fast-growth brands, helping them to scale their business while improving efficiency and delighting customers at every touch point.
Call us on: 0344 264 8000
Going the Extra Mile
At ILG, we provide a range of value-add services that enrich customer experience and enhance customer retention.
Gift
Wrapping
Make every product a special moment with optional gift wrapping. All gift wrapped products from ILG come beautifully presented, with fast lead times on all items, so a special occasion never gets missed.

Personalising
Products
Products as unique as your customers – our experts can embroider, emboss, print and engrave items with names and messages to give a truly personal touch. All personalisation is carried out to a high standard, making it perfect for gifts and special occasions.

Returns Management
We keep returns simple and frictionless for both you and your customers.
With enclosed, tailored labels, clear instructions and branded returns packaging as an option with every order, making a return to ILG couldn’t be simpler.

What Our Customers are Saying

More Fulfilment Stories
Our services are helping ambitious brands to become more successful. Read their stories.
Read ourcase studies
Ready to Outsource Your Fulfilment?
For more information about our omnichannel fulfilment services or to request a quote, get in touch today.
Need Organic Fulfilment Services?

Our warehouses are certified by the Soil Association to handle organic products.
Got a question?
Explore Our Latest News and Insights
Omnichannel Logistics: A Guide for Growing E-Commerce Brands
Omnichannel logistics connects online and offline retail. We explore how it drives a seamless customer experience across sales, shipping, and fulfilment.
UK Omnichannel Retail in 2026
New research from 328 UK retail leaders reveals why fulfilment costs, operational complexity and international logistics are the biggest barriers to e-commerce growth. Download the in-depth report here.
Follow Us
From a purpose-led start-up to a thriving fashion…
From a purpose-led start-up to a thriving fashion brand 💥 We’ve proudly partnered with @ScampandDude for over 7 years, supporting their incredible growth while staying true to what matters most – making a difference. From donating over 65,000 Super Scarves to scaling 17x in stock and 1000% peak order growth, this is what happens when purpose meets performance. Together, we’ve built a seamless omnichannel experience, supported rapid e-commerce growth, and helped bring their feel-good fashion to life both online and in-store. A great example of how the right operational support can enable long-term sustainable growth.✨ #WeareILG
https://www.instagram.com/p/DYmBRf8Fuyj/
Your brand growth starts here 🚀…
Your brand growth starts here 🚀 At ILG, we help ambitious brands unlock growth at every stage of their journey – whether that’s scaling operations, expanding internationally, strengthening B2B channels or reaching new customers around the world. With the right support behind the scenes, brands can stay focused on what they do best while we power what comes next. Wherever growth takes your brand, we’re here to help make the next chapter happen. 💪
https://www.instagram.com/reel/DYg-mQPCeCO/
Big changes are coming for cross-border…
Big changes are coming for cross-border e-commerce. 🚨 From 1st July 2026, the EU will remove the €150 duty-free de minimis threshold on imported goods. If you ship orders under €150 from the UK or US into the EU, new customs duties and fees could significantly increase your shipping costs. Use our EU shipping cost calculator and download the free guide from the link in our bio to understand the impact and prepare your business before the changes take effect. 📦🌍
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We’re proud to announce that we have been…
We’re proud to announce that we have been shortlisted as a finalist in the Excellence in Sustainability category at the UKWA Awards for Excellence 2026 🌱🏆 Being recognised alongside so many outstanding businesses across the logistics sector is a huge honour, and a testament to the hard work and commitment of our incredible team. We’re looking forward to celebrating at the awards in July! #WeareILG #UKWAAwards26
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Running an e-commerce brand across multiple sales…
Running an e-commerce brand across multiple sales channels? 📦 Omnichannel logistics can help simplify fulfilment, improve customer experience, and make scaling your business that little bit easier. From marketplaces and websites to social commerce, discover how connected logistics keeps everything running smoothly behind the scenes 🚚 Read the article from the link in our bio 🔗
https://www.instagram.com/p/DYEVMUjCGvm/
This morning, we donated a van full of stock to…
This morning, we donated a van full of stock to Chestnut Tree House, our Charity of the Year 💙 We’re proud to support the incredible work they do for children and families across the community, and it’s great to be able to give back in a meaningful way. A great morning delivering the donations, and we’re looking forward to continuing our support throughout the year. #WeareILG
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We’re delighted to share that ILG has once again…
We’re delighted to share that ILG has once again received the RoSPA Gold President’s Award, marking our 12th consecutive Gold recognition for excellence in Health and Safety. This continued achievement reflects our ongoing focus on maintaining high standards across our operations. This award is a testament to our strong focus on safety, the dedication of our H&S team, and the efforts of everyone at ILG who works hard each day to keep our workplace safe. The @rospacharity Awards are globally recognised as a benchmark for safety performance, and we’re proud to be part of a legacy that puts people’s wellbeing first. 💪
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TikTok Shop is exploding – but can your fulfilment…
TikTok Shop is exploding – but can your fulfilment keep up? 🚀 “As a channel, TikTok Shop is less profitable compared to other e-com channels, although it also acts as general marketing investment for the brand, supporting other channels. Using one 3PL provider often gives brands a better visibility of the P&L and makes it possible to avoid additional costs related to duplicate warehousing and stock management. For omnichannel brands, choosing one fulfilment partner is usually the best option. Silta team highly recommends ILG.” – Päivi Korvela, Founder of TikTok Shop Partner Agency Silta and Co-Founder of Kanzen Studios
https://www.instagram.com/reel/DXyToe6k6qO/
Celebrating an incredible milestone 🎉…
Celebrating an incredible milestone 🎉 Yesterday, we marked Cliff Allen 30-year anniversary at ILG – a true testament to dedication, experience and the relationships he’s built along the way. Your dedication and commitment to excellence have made a lasting impact on the company and for that, we thank you! Thank you for 30 years of commitment – here’s to many more successes ahead! 👏
https://www.instagram.com/p/DXv28qWDIwQ/
ILG are proud to have achieved ISO 14001…
ILG are proud to have achieved ISO 14001 recertification, reinforcing our commitment to sustainability and responsible business practices across everything we do. This milestone reflects our ongoing efforts to reduce environmental impact, improve our processes, and operate in a way that supports a more sustainable future. 💙🌱 Read more about our recertification from the link in our bio.
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