
Award-Winning Order Fulfilment Services
Outsource your order fulfilment to the UK’s leading 3PL. Whether your customers are in the UK, EU or across the globe, we create an exceptional fulfilment experience that’s more cost-efficient and reliable. Choose ILG and enjoy the support of our high-calibre people, cutting-edge technology and 12 specialised facilities based in the UK and EU, with omnichannel fulfilment that meets all your retail channels’ requirements.
Your Promise is Our Promise
Everything at ILG is geared to ensure your customer promise is delivered with every order, through exceptional e-commerce fulfilment. From online checkout to package opening, we cover every detail. Helping to delight your customers, encourage brand loyalty and scale your order volumes as your brand grows.
Order Fulfilment Services Tailored to You
We know that every business is unique. With decades of experience in helping brands achieve multi-channel fulfilment success, we’re positioned to help you grow in whatever industry you operate in, giving you a tailored fulfilment solution that moulds to your needs. We also support multiple B CORP Certified brands, including Scamp & Dude, Dock & Bay, and With Nothing Underneath.
Fashion
Fulfilment
We specialise in e-commerce and retail order fulfilment for high-end clothing, accessory and footwear brands.
Fashion Fulfilment
Beauty
Fulfilment
Our services are geared for high-quality cosmetics, skincare, haircare and male grooming products.
Beauty Fulfilment
Wellbeing
Fulfilment
We provide bespoke services for personal care, wellness, CBD and nutraceutical product lines.
Wellbeing Fulfilment
Who Does ILG Work With?
We partner with all kinds of ambitious e-commerce and retail brands, from fashion, beauty and wellbeing to organic, luxury electronics, premium baby accessories and other exclusive lines. We can help you grow too.
Call us on: 0344 264 8000
Adding Something Special
Gift
Wrapping
Nothing enhances a package more than bespoke gift wrapping. We ensure your products arrive on time, looking good and in perfect condition.

Personalising
Products
We can turn an order into a unique personalised gift by adding a name, monogram or special message to your products.
Our staff are trained to process personalisation requests with each order and emboss, embroider or engrave names, messages or logos to specification as part of the fulfilment process. From customised fashion items to personalised makeup products, we can make each of your customer’s orders their very own.

Returns Management
We make Returns easy and friction-free for your customers, so their experience is positive, on-brand and hassle-free for you.
Find out more
UK and EU Fulfilment Expertise
Benefit from our many years of fulfilment experience and practical expertise within British and European markets. Our teams are highly trained and always ready to help.


Simplified
E-Commerce Fulfilment
We make integration with our WMS easy, and our state-of-the-art picking systems and fulfilment technology make order processing more precise and efficient. With a seamless integration with all mainstream e-commerce platforms, setting up with ILG couldn’t be simpler.
Bespoke
Facilities
Your stock is housed in clean warehouses certified by the Soil Association and configured to keep your precious products safe, enabling efficient picking, packing and distribution via our trusted network of carriers.


Delivery to Retailers
We ensure that physical stores and e-tailers are always well supplied with your products, with deliveries on schedule and 100% compliant with vendor manuals.
Ready to Outsource Your Fulfilment?
For more information about our fulfilment services or to request a quote, get in touch today.
Frequently Asked Order Fulfilment Questions
What types of fulfilment services does ILG provide?
ILG offers a broad range of fulfilment services – including e-commerce order fulfilment, retail fulfilment (for physical stores), multi-channel/omnichannel fulfilment, European fulfilment (post-Brexit support), and value-added services such as gift-wrapping, personalised packaging, and returns management.
Whether your customers are in the UK, EU or globally, ILG is equipped to handle the full journey from online checkout through to delivery and returns.
How does ILG make the integration and set-up process simple for brands?
ILG uses state-of-the-art warehouse management and fulfilment technology, and offers seamless integration with all mainstream e-commerce platforms, making onboarding straightforward. Moreover, ILG’s network of facilities and experienced teams allow you to scale your fulfilment operations without having to build internal infrastructure.
What industries or product types does ILG specialise in?
ILG specialises in fulfilment for high-quality, premium and luxury brands, particularly in the fashion, beauty and wellbeing (including personal care, supplements and wellness) sectors. We also serve brands selling organic products, premium babywear, jewellery, accessories, fragrances and other exclusive lines, showing our capability in handling niche or premium product ranges.
How does ILG support businesses with international / European fulfilment challenges?
ILG has dedicated expertise in UK and EU fulfilment, with specialist UK & EU-based facilities and teams.
We help firms navigate post-Brexit logistics issues, establish a fulfilment base in mainland Europe, and manage cross-border challenges so your brand can deliver reliably to European customers.
What value‐added services beyond standard ‘picking & packing’ can ILG provide?
Beyond standard fulfilment (picking, packing, shipping), ILG provides services such as gift-wrapping and branded packaging; personalised items (name, monogram, engraving); and returns-management handled in an on-brand, friction-free way. These services help enhance your customer experience and support your brand’s presentation and customer loyalty.
Need Organic Fulfilment Services?
Our warehouses are certified by the Soil Association to handle organic products… Learn more >
Looking for an Order Fulfilment Partner in the EU?
We can solve your post-Brexit fulfilment challenges and help you set up an established base in mainland Europe.
Find out more about European Fulfilment >

Fulfilment Stories
Our services are helping ambitious brands to become more successful. These are their stories.
Read ourcase studies
Got a question?
Got More Questions? Contact Us Today
Follow Us
Every order is an opportunity to reinforce a brand…
Every order is an opportunity to reinforce a brand experience. For @thisworks, fulfilment is about more than getting products from A to B – it’s about delivering the same premium, boutique experience their customers expect from the brand itself. From bespoke branded packaging and luxury presentation to reliable global fulfilment, ILG are proud to help extend the This Works brand beyond checkout and right through to delivery. Read the full case study from the link in our bio to discover how our partnership continues to deliver an experience that works. ✨ #WeareILG #BeautyFulfilment #CustomerExperience #BrandExperience
https://www.instagram.com/p/DafM_INF9PO/
Yesterday, we were delighted to attend the Tones…
Yesterday, we were delighted to attend the Tones of Beauty event in London. It was a fantastic opportunity to connect with brands across the beauty industry and hear a wide range of perspectives on the trends, challenges and opportunities shaping the sector. A particular highlight was the insightful CEW panel, which shared valuable perspectives on the evolving beauty retail landscape and sparked some thought-provoking discussions. Hearing such honest insights and sharing ideas with fellow industry professionals reinforces the value of collaboration as the industry continues to evolve. Thank you to the organisers for hosting such an engaging event – we’re looking forward to continuing the conversations. 💙 #WeareILG #TonesOfBeauty
https://www.instagram.com/p/DaVVM_HjoV8/
Who says logistics has to be boring? 😄…
Who says logistics has to be boring? 😄 We had a bit of fun with this one, but the message is simple: whatever your logistics needs, there’s a very good chance we can help. Whether it’s: 📦E-Commerce Fulfilment 📦B2B Fulfilment 📦UK & EU Fulfilment 📦Carrier Management 📦Gift Wrapping 📦Kitting 📦Returns 📦Customer Services 📦Personalisation …we’ve got the expertise, experience and team to make it happen. The dancing might be questionable, but our logistics certainly aren’t. 😉 So yes… we really can do this, and we really can do that. If you’re looking for a logistics partner that makes things simple (and isn’t afraid to have a little fun along the way), we’d love to hear from you. Get in touch with the ILG team today. 💙 #WeareILG
https://www.instagram.com/reel/DaPwNubkcqy/
After seven months of renovation, we’re finally…
After seven months of renovation, we’re finally back home. 🏡✨ It’s been a long journey, with teams working from different locations while the work was underway, so it’s fantastic to have everyone back together again in one space. The finished result is incredible, creating an environment that’s modern, collaborative and ready for the future. A huge thank you to everyone involved in bringing the space to life, with a special shoutout to Mike Jones for all the hard work, dedication and effort that went into making this transformation happen. We can’t wait to make the most of it! 🌟
https://www.instagram.com/p/DaNvZ-VnDO1/
🚨 Less than one week until the EU de minimis…
🚨 Less than one week until the EU de minimis rule changes. On 1 July 2026, the €150 duty-free threshold disappears. For many UK businesses selling into the EU, that means: 📈 Higher import duties 📦 Increased fulfilment costs 💰 Reduced margins We’ve analysed real customer shipping data to show just how significant the impact could be – and why many businesses are moving to EU fulfilment before the changes take effect. Swipe to see the figures. #WeareILG
https://www.instagram.com/p/DaDNA81F55s/
On Friday, our team were proud to sponsor and…
On Friday, our team were proud to sponsor and attend the CEW Beauty Awards 2026! ✨ What an incredible day celebrating the very best of the beauty industry. Congratulations to all the finalists and winners on their outstanding achievements. We’re especially thrilled to see so many of our customers recognised for their innovation, talent and dedication. It was fantastic to celebrate your success and see your hard work rewarded. 🏆 A special congratulations to: ✨ @Theinkeylist – Amazon Beauty Breakthrough Award – Glycolic Acid Exfoliating Body Stick – Best New Targeted Skincare (Mass) – Exosome Hydro-Glow Complex ✨ @Charlottetilbury – Best New Skin Product – Charlotte’s NEW Magic Cream – Beauty Icon – Hollywood Flawless Filter – Best British Brand ✨ @Gisou – Best New Hair & Scalp Product (Prestige) – Honey Gloss Ceramide Therapy Hair Mask A huge well done to everyone recognised at this year’s awards. We are proud to work alongside such inspiring brands and look forward to celebrating many more successes together. 🎉 #WeareILG #CEWBeautyAwards #BeautyAwards #BeautyIndustry #AwardWinners #BeautyBrands
https://www.instagram.com/p/DZ7C67EGiGY/
🤠🚀 A little adventure-inspired look at what…
🤠🚀 A little adventure-inspired look at what we do best. We’ve taken inspiration from a familiar story to highlight some of the ways ILG supports growing brands. Boot personalisation? We’ve got it covered. Orders picked by the chosen ones? Absolutely. Fulfilment that seems to happen when no one’s looking? Pretty much. And if it feels like there’s a snake in your boot when it comes to your current logistics operation… it might be time for a chat. To new markets and beyond! 🚀📦 #WeareILG #Personalisation #OrderPicking #CustomerExperience #BehindTheScenes
https://www.instagram.com/reel/DZwo23njKii/
We just told our content guy that we need to start…
We just told our content guy that we need to start doing silly reels to stay relevant on social media. He wasn’t entirely convinced! Keep your eyes peeled – more content is on the way! 💙 #WeareILG #Reels #Logistics #BehindTheScenes
https://www.instagram.com/reel/DZsGVFfoJsg/
Giving Back to Our Charity of the Year 💙…
Giving Back to Our Charity of the Year 💙 On 11th June, as part of the volunteer days offered by ILG and GFS, Kristine and Sambi . spent the day at Chestnut Tree House’s Regional Distribution Centre, helping to sort and prepare donated items for distribution across their charity shops. From clothing and accessories to household goods, every item processed played a part in supporting children with life-limiting conditions and their families. It was a hands-on day that gave a real insight into the incredible work that happens behind the scenes to turn donations into vital funding. A huge thank you to Nicky and the warehouse team for making them feel so welcome and for showing us the impact that even a single day of volunteering can have. We’re proud to support Chestnut Tree House as our Charity of the Year and look forward to continuing our fundraising and volunteering efforts throughout the year. 🧡
https://www.instagram.com/p/DZozm5IFhep/
Behind the scenes at one of our recent photoshoots…
Behind the scenes at one of our recent photoshoots 📸 Back in January, we spent the day on site capturing our state-of-the-art warehouses and the products of our prestigious customers. A glimpse into the partnerships and processes that keep everything moving. 🌟 @vieve @byterryofficial @gisou @houseofhackney @shackletonofficial @theinkeylist @melissaodabash
https://www.instagram.com/p/DZcCkzIjEL2/









