Why ILG?

Our latest research is in and the message is clear. Drawing on insights from 300+ retail leaders, this new report reveals a decisive shift in what’s really holding UK omnichannel growth back. ➡️ 54% say rising business costs are their biggest barrier ➡️ 53% point to fulfilment and delivery costs ➡️ Just 10% now see customer acquisition as the main challenge The focus has changed. It’s no longer just about driving demand – it’s about building operations that can actually handle it. If you’re growing (or planning to), this is worth a read. Take a look at the full report here: Click the link in our bio to read the full report and to download our UK Omnichannel Growth Report 2026.

Case Study! 💙 @mrselfportrait, founded in 2013 by Han Chong, has become synonymous with modern femininity and accessible luxury. The brand’s global presence spans prestigious retailers such as Selfridges, Nordstrom, and Net-a-Porter, alongside its own direct-to-consumer channels. The label’s growing cultural influence is reflected in its high-profile following – most notably, Kate Middleton has been seen wearing Self-Portrait designs, reinforcing the brand’s reputation for timeless elegance and broad appeal. Behind the scenes, ILG plays a critical role in maintaining this premium brand perception. By managing fulfilment across all channels, ILG ensures that every customer, whether shopping via global retailers or directly online, receives a seamless, luxury experience that aligns with Self-Portrait’s elevated image.

Charity of the Year 🧡 @chestnuttreehouse is a children’s hospice for Sussex and South East Hampshire who’s mission is to help those in their care, and their loved ones, make the most of the precious time they have left together. The generosity of the local community makes this happen. It costs almost £9 million to run the hospice, with the NHS grant only funding less than a tenth of these costs. The rest comes from the amazing donations they receive, fundraising, gifts in wills, shops, the Chestnut Tree House lottery and volunteering. We can’t wait to get involved, raise vital funds and support this amazing cause throughout the year.💙

Every parcel represents a customer waiting in anticipation… That’s why we pack with precision, care and attention to every detail. Because fulfilment isn’t just logistics – it’s fundamental to your brand experience.💙 Get in touch today from the link in our bio

Sounds like someone’s delivery provider needed a break… 👀 12 tonnes of KitKat don’t just disappear… the Easter Bunny has some serious explaining to do this year 🐰 Good job we’re here to keep supply chains running smoothly – even during peak chocolate season. 🌟 Happy Easter everyone! From all at ILG 💙 PS. @KitKat – If you wanna talk logistics – we’re all ears 😉

Brand experience doesn’t end at the checkout – in many ways, that’s where it truly begins. 📦✨ In the latest episode of the @Cosmoprofworldwide podcast, our very own Emily Di Fante, joins host Deanna Utroske to explore the critical role of fulfillment in shaping customer experience for beauty brands. From speed and precision to scalability and brand consistency, they unpack how operational excellence behind the scenes drives loyalty and long-term growth. 🎧 Tune in to hear how the right fulfilment strategy can elevate your brand from the link in our bio

ILG Charity of the Year 💙 We’re proud to be supporting Chestnut Tree House – a children’s hospice for Sussex and South East Hampshire. From creative, joy-filled experiences at the hospice to vital care provided in family homes, they offer incredible support to children with life-limiting conditions and their families – giving parents the chance to just be parents. With less than 10% of funding coming from the NHS, the majority relies on donations, fundraising and community support. We can’t wait to get involved, raise vital funds and support this amazing cause throughout the year.💙 If you’d like to learn more about our charity of the year, visit the link in our bio.

Last Friday, we headed to Oxford Street to watch history being made in the social commerce world 👀 At Future Stores, a 12-hour TikTok shop live stream brought together some of the biggest and fastest-growing beauty brands on the platform – showcasing the true power of live shopping at scale. From seamless operations to high-impact, content-led selling, it was a clear signal of where retail is heading. An inspiring glimpse into the future of social commerce and what an exciting day it was! 🚀 Huge well done to @grays.glowjob @smuutiskin @polished_london and @giveme.cosmetics for smashing the whole 12 hours and keeping up the energy from start to finish! 🌟 And also massive thank you to @Kanzenskincare, Paivi & @futurestoreslondon for having us and for all your amazing work behind the scenes! 💙

Shipping Fragile Items: Best Practices to Reduce Breakage During Fulfilment Shipping fragile items isn’t just about protection – it’s about safeguarding your customer experience and brand reputation. From excess movement inside packaging to moisture exposure and rushed courier handling, there are multiple points in the fulfilment journey where damage can occur. And the impact goes far beyond a single broken item – from negative reviews to repeat shipping costs and increased operational strain. 📦 In our latest blog, we explore practical ways to reduce breakage, including: • Choosing the right-sized packaging • Using effective cushioning materials • Working with trusted carriers • Implementing clear ‘fragile’ labelling If you’re shipping delicate goods, these small changes can make a big difference. Read the full blog from the link in our bio.

TikTok Shop is exploding – but can your fulfilment keep up? 🚀 At the recent CEW event, one thing was clear: TikTok Shop is no longer just a trend – it’s becoming a core sales channel for fast-growing brands. But with that growth comes a new challenge: managing sudden spikes in demand, maintaining a consistent brand experience, and keeping operations streamlined across multiple channels. We’ve explored exactly what this means for brands – and why fulfilment strategy is critical – in our latest blog. 👉 Read more from the link in our bio #TikTokShop #ecommerce #fulfilment #logistics #CEW #omnichannel