
Fulfilment Services for E-Commerce
When you choose ILG as your e-commerce shipping partner, your brand – and your products – are in safe hands.
ILG has built its reputation on providing industry-leading customer care to successful e-commerce brands across the UK and around the globe.
E-Commerce Fulfilment Without Fuss
From the moment your customers make a purchase on your website, app or social channels, to the items arriving at their door – your products are our priority. That includes warehouse management, efficient picking and packing, delivery via our carrier network, and excellent UK-based customer support for your teams.
Who Does ILG Work With?
We partner with a range of successful brands to elevate their e-commerce delivery service, ensuring the entire process is seamless for both the business and their end-customers.
Call us on: 0344 264 8000
E-Commerce Fulfilment Services
At ILG we don’t just provide e-commerce fulfilment services; we make sure that the moment the order reaches us, your customer gets the highest level of satisfaction all the way up to delivery and (if needed) beyond. This boosts positive purchase reviews and long-term customer retention.
Gift
Wrapping
Go beyond expectations with gift-wrapping that ensures your products arrive at the doorstep exquisitely parcelled and in perfect condition.
Sometimes the smallest details make the biggest difference. That’s why we take special care to wrap your products exactly to your specification, operating as an extension of your own team to deliver customer orders by your design. Branded packaging, protective fillers, tissue paper, decorative ribbon; we use whatever it takes to keep each order safe, on-brand and beautifully presented.

Product Personalisation
Make a special gift even more special. Our e-commerce fulfilment teams can add a name, monogram or message to personalise your products for you, relieving you of the logistical hassle of doing it in-house.

Managing
Returns
Our dedicated returns management teams ensure customers retain a positive impression of your brand even when returning items.

Got a Question?
Our E-Comm Experts
Meet our team of highly skilled experts who will help grow your e-commerce business to new heights.


3PL E-Comm Technology
ILG’s WMS can be integrated with all major e-commerce platforms including Amazon.com, Magento, eBay, Shopify and more.
Bespoke Facilities
ILG’s secure, efficient fulfilment centres in the UK and EU provide pristine, dust-free spaces in which to stock, pack and distribute your e-commerce products.


Customer Stories
ILG’s order fulfilment services are proven to help our customers be more successful, streamlining their fulfilment and giving their customers exceptional service.
Read ourcase studies

Fulfilment
Pricing

Organic
Fulfilment
Explore our Latest News, Fulfilment Articles and Delivery Insights
ILG Receives RoSPA Gold President’s Award Three Years Running
We are thrilled to announce that ILG has been awarded the prestigious RoSPA Gold President’s Award for the third year in a row.
Omnichannel Logistics: A Guide for Growing E-Commerce Brands
Omnichannel logistics connects online and offline retail. We explore how it drives a seamless customer experience across sales, shipping, and fulfilment.
ILG’s Awards
Follow Us
You don’t always see what goes on behind the…
You don’t always see what goes on behind the scenes, but this is where the magic happens. Our team keeps everything moving, working seamlessly to deliver for our incredible beauty, retail and ecommerce brands. There’s a lot that goes into getting an order from warehouse to doorstep. This is the team that makes it happen – ensuring every delivery is smooth, efficient, and on time. ✨💙 #WeareILG #BehindTheScenes #BeautyLogistics #FashionFulfilment
https://www.instagram.com/reel/DYofWYIAgyV/
From a purpose-led start-up to a thriving fashion…
From a purpose-led start-up to a thriving fashion brand 💥 We’ve proudly partnered with @ScampandDude for over 7 years, supporting their incredible growth while staying true to what matters most – making a difference. From donating over 65,000 Super Scarves to scaling 17x in stock and 1000% peak order growth, this is what happens when purpose meets performance. Together, we’ve built a seamless omnichannel experience, supported rapid e-commerce growth, and helped bring their feel-good fashion to life both online and in-store. A great example of how the right operational support can enable long-term sustainable growth.✨ #WeareILG
https://www.instagram.com/p/DYmBRf8Fuyj/
Your brand growth starts here 🚀…
Your brand growth starts here 🚀 At ILG, we help ambitious brands unlock growth at every stage of their journey – whether that’s scaling operations, expanding internationally, strengthening B2B channels or reaching new customers around the world. With the right support behind the scenes, brands can stay focused on what they do best while we power what comes next. Wherever growth takes your brand, we’re here to help make the next chapter happen. 💪
https://www.instagram.com/reel/DYg-mQPCeCO/
Big changes are coming for cross-border…
Big changes are coming for cross-border e-commerce. 🚨 From 1st July 2026, the EU will remove the €150 duty-free de minimis threshold on imported goods. If you ship orders under €150 from the UK or US into the EU, new customs duties and fees could significantly increase your shipping costs. Use our EU shipping cost calculator and download the free guide from the link in our bio to understand the impact and prepare your business before the changes take effect. 📦🌍
https://www.instagram.com/p/DYUXvZQlXxE/
We’re proud to announce that we have been…
We’re proud to announce that we have been shortlisted as a finalist in the Excellence in Sustainability category at the UKWA Awards for Excellence 2026 🌱🏆 Being recognised alongside so many outstanding businesses across the logistics sector is a huge honour, and a testament to the hard work and commitment of our incredible team. We’re looking forward to celebrating at the awards in July! #WeareILG #UKWAAwards26
https://www.instagram.com/p/DYPA-BeCJZ-/
Running an e-commerce brand across multiple sales…
Running an e-commerce brand across multiple sales channels? 📦 Omnichannel logistics can help simplify fulfilment, improve customer experience, and make scaling your business that little bit easier. From marketplaces and websites to social commerce, discover how connected logistics keeps everything running smoothly behind the scenes 🚚 Read the article from the link in our bio 🔗
https://www.instagram.com/p/DYEVMUjCGvm/
This morning, we donated a van full of stock to…
This morning, we donated a van full of stock to Chestnut Tree House, our Charity of the Year 💙 We’re proud to support the incredible work they do for children and families across the community, and it’s great to be able to give back in a meaningful way. A great morning delivering the donations, and we’re looking forward to continuing our support throughout the year. #WeareILG
https://www.instagram.com/p/DYCwHEFmn-2/
We’re delighted to share that ILG has once again…
We’re delighted to share that ILG has once again received the RoSPA Gold President’s Award, marking our 12th consecutive Gold recognition for excellence in Health and Safety. This continued achievement reflects our ongoing focus on maintaining high standards across our operations. This award is a testament to our strong focus on safety, the dedication of our H&S team, and the efforts of everyone at ILG who works hard each day to keep our workplace safe. The @rospacharity Awards are globally recognised as a benchmark for safety performance, and we’re proud to be part of a legacy that puts people’s wellbeing first. 💪
https://www.instagram.com/reel/DX9JJSoj99n/
TikTok Shop is exploding – but can your fulfilment…
TikTok Shop is exploding – but can your fulfilment keep up? 🚀 “As a channel, TikTok Shop is less profitable compared to other e-com channels, although it also acts as general marketing investment for the brand, supporting other channels. Using one 3PL provider often gives brands a better visibility of the P&L and makes it possible to avoid additional costs related to duplicate warehousing and stock management. For omnichannel brands, choosing one fulfilment partner is usually the best option. Silta team highly recommends ILG.” – Päivi Korvela, Founder of TikTok Shop Partner Agency Silta and Co-Founder of Kanzen Studios
https://www.instagram.com/reel/DXyToe6k6qO/
Celebrating an incredible milestone 🎉…
Celebrating an incredible milestone 🎉 Yesterday, we marked Cliff Allen 30-year anniversary at ILG – a true testament to dedication, experience and the relationships he’s built along the way. Your dedication and commitment to excellence have made a lasting impact on the company and for that, we thank you! Thank you for 30 years of commitment – here’s to many more successes ahead! 👏
https://www.instagram.com/p/DXv28qWDIwQ/












