E-Commerce Fulfilment for Growing Brands
When you choose ILG as your e-commerce shipping partner, your brand – and your products – are in safe hands.
ILG has built its reputation on providing industry-leading customer care to successful e-commerce brands across the UK and around the globe.
E-Commerce Fulfilment Without Fuss
From the moment your customers make a purchase on your website, app or social channels, to the items arriving at their door – your products are our priority. That includes warehouse management, efficient picking and packing, delivery via our carrier network, and excellent UK-based customer support for your teams.
Find out how easy it is to switch fulfilment provider here.
Who Does ILG Work With?
We partner with a range of successful brands to elevate their e-commerce delivery service, ensuring the entire process is seamless for both the business and their end-customers.
Call us on: 0344 264 8000
E-Commerce Fulfilment Services
At ILG we don’t just provide e-commerce fulfilment services; we make sure that the moment the order reaches us, your customer gets the highest level of satisfaction all the way up to delivery and (if needed) beyond. This boosts positive purchase reviews and long-term customer retention.
Gift
Wrapping
Go beyond expectations with gift-wrapping that ensures your products arrive at the doorstep exquisitely parcelled and in perfect condition.
Sometimes the smallest details make the biggest difference. That’s why we take special care to wrap your products exactly to your specification, operating as an extension of your own team to deliver customer orders by your design. Branded packaging, protective fillers, tissue paper, decorative ribbon; we use whatever it takes to keep each order safe, on-brand and beautifully presented.
Product Personalisation
Make a special gift even more special. Our e-commerce fulfilment teams can add a name, monogram or message to personalise your products for you, relieving you of the logistical hassle of doing it in-house.
Managing
Returns
Our dedicated returns management teams ensure customers retain a positive impression of your brand even when returning items.
Got a Question?
Our E-Comm Experts
Meet our team of highly skilled experts who will help grow your e-commerce business to new heights.
3PL E-Comm Technology
ILG’s WMS can be integrated with all major e-commerce platforms including Amazon.com, Magento, eBay, Shopify and more.
Bespoke Facilities
ILG’s secure, efficient fulfilment centres in the UK and EU provide pristine, dust-free spaces in which to stock, pack and distribute your e-commerce products.
Customer Stories
ILG’s order fulfilment services are proven to help our customers be more successful, streamlining their fulfilment and giving their customers exceptional service.
Read ourcase studies
Fulfilment
Pricing
Organic
Fulfilment
Explore our Latest News, Fulfilment Articles and Delivery Insights
What Does a 3PL Cost in the UK? A Pricing Breakdown for Growing Brands
Every 3PL structures its quote differently, which is exactly why comparing fulfilment pricing is so frustrating. We break down the real cost components, what pushes them up or down, and what a premium operation adds that a commodity 3PL doesn’t.
Caia Cosmetics Partners with ILG to Power UK Expansion
Discover how ILG supports CAIA Cosmetics’ UK expansion with specialist beauty fulfilment, e-commerce logistics, storage and carrier management.
ILG’s Awards
Follow Us
What an amazing morning at TikTok Shop HQ! ✨…
What an amazing morning at TikTok Shop HQ! ✨ On Tuesday, we had the pleasure of sponsoring CEW UK’s ‘Driving Growth on TikTok Shop Through Affiliates and Lives’ event, alongside Silta Social! It was fantastic to see so many people from across the beauty industry come together to talk all things TikTok Shop, with some brilliant discussions, an incredible panel and plenty of insights into the world of affiliates and livestream shopping. A huge thank you to CEW UK, Päivi Korvela and Silta Social for bringing such a brilliant event together. We loved being part of it! 💙 Here are a few of our favourite moments from the morning! 📸
https://www.instagram.com/p/DePFndfisA7/
On Monday, we welcomed the @iconic.london team to…
On Monday, we welcomed the @iconic.london team to ILG! 💗 We showed Ann and Jonathan around the warehouse where Iconic London orders are picked, packed and shipped every day, before getting behind the camera to film some exciting new content together. 🎥📦 A huge thank you to Ann and Jonathan for making the trip – it was so lovely to have you with us! We can’t wait to share what we’ve been working on… 👀✨
https://www.instagram.com/p/DeMMHr7igB_/
Throughout September, we celebrated Sustainable…
Throughout September, we celebrated Sustainable September with a variety of incentives and events for our whole team to get involved in. Here are just a few highlights of what we got up to! 🛍️ From start to finish, we hosted a pop-up shops at all our sites with items kindly donated by some of our amazing customers. This not only helped reduce waste but also raised money for our charity of the year, Chestnut Tree House, with a fantastic grand total of £8660 raised! 💚 We celebrated Green Day by asking everyone to come in wearing an item of green clothing. 🚯 On World Cleanup Day, our East Grinstead teams got stuck in with litter picking to support the local community. 👗We also saw the introduction of the BAG It Campaign where we asked our teams to fill a bag with good quality items for our charity Chestnut Tree House to sell in their shops. ♻️ We wrapped up the month with Recycling Week, joined by Grundon, who delivered an engaging session on the importance of recycling – not just our own waste, but our customers’ too. What a month it’s been! We’re so proud of the enthusiasm and commitment shown by our teams throughout the month, it’s a great reminder of the difference we can make when we work together for a more sustainable future! 💚♻️💪
https://www.instagram.com/p/Dd_1aZbmwLy/
On 6th October, we’re excited to be attending…
On 6th October, we’re excited to be attending and sponsoring this SOLD OUT event hosted by CEW UK and Silta all about TikTok Shop! 🎉 With an amazing panel line-up of industry experts and TikTok Shop insiders, it’s set to be a brilliant morning exploring affiliates, livestreaming and the opportunities they’re creating for brands. We’re really proud to be supporting the event and can’t wait to see everyone there! 🙌
https://www.instagram.com/p/Dd8vCs-D4k-/
A brilliant effort from our ILG and GFS teams!…
A brilliant effort from our ILG and GFS teams! 💙 Our colleagues recently took on a 10-mile charity walk in support of Chestnut Tree House, making their way through Worthing and along the promenade as the sun went down. 🌅🚶 A huge well done to everyone who took part, donated and supported the team. Together, they’ve raised an amazing £2,500 to support the incredible work @chestnuttreehouse does for local children and families. Well done to everyone involved! 👏
https://www.instagram.com/p/Dd6H1TZG7Hc/
This morning, we were delighted to be joined by…
This morning, we were delighted to be joined by our friends at Grundon, who ran an engaging session for our teams on the importance of recycling – not just our own waste, but our customers waste too. It was an informative, interactive and fun session, packed with useful insights, surprising facts and even some games (with prizes up for grabs!).A huge thank you to @grundonrecycle for helping us all think a little greener 🌍
https://www.instagram.com/p/DdrJMwDgtrH/
Quick question with quick answers 🎤⚡…
Quick question with quick answers 🎤⚡ We’re kicking off our ILG Quickfire series with a simple one… Roughly how many brands are we shipping for right now? 👀📦 Have a guess before we give it away… 📦 #WeareILG
https://www.instagram.com/reel/DdlmcSnivbv/
Driving Growth on Tiktok Shop Through Affiliates…
Driving Growth on Tiktok Shop Through Affiliates and Lives 🚀 On Tuesday 6th October, we’re partnering with @cew_uk and Silta Socials for an exciting morning at TikTok Shop HQ! 🎥✨ We’ll be diving into the world of affiliates and livestreaming, exploring how brands can use both to drive sales, boost engagement and support growth. Hear directly from industry leaders and TikTok Shop insiders as they share real experiences, challenges and lessons learned – alongside practical insights you can take back to your brand. You can register from the link in our bio 💙
https://www.instagram.com/p/DdY9Tm5inKZ/
Driving Growth on Tiktok Shop Through Affiliates…
Driving Growth on Tiktok Shop Through Affiliates and Lives 🚀 On Tuesday 6th October, we’re partnering with @cew_uk and Silta Socials for an exciting morning at TikTok Shop HQ! 🎥✨ We’ll be diving into the world of affiliates and livestreaming, exploring how brands can use both to drive sales, boost engagement and support growth. Hear directly from industry leaders and TikTok Shop insiders as they share real experiences, challenges and lessons learned – alongside practical insights you can take back to your brand. You can register from the link in our bio 💙
https://www.instagram.com/p/DdY9FgVCiRj/
Everyone has a superpower… apparently ours…
Everyone has a superpower… apparently ours involves a lot of picking, packing and products. 🦸♀️📦 Behind every order are plenty of little details that have to come together – from picking and packing to personalisation and presentation. Luckily, our teams are pretty good at making it all look easy. 💙 What would your fulfilment superpower be? 👀 #WeareILG #Superpowers
https://www.instagram.com/reel/DdTf_uXjziU/