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Fulfilment Services for E-Commerce

When you choose ILG as your e-commerce shipping partner, your brand – and your products – are in safe hands.

ILG has built its reputation on providing industry-leading customer care to successful e-commerce brands across the UK and around the globe.

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Fulfilment Without Fuss

From the moment your customers make a purchase on your website, app or social channels, to the items arriving at their door – your products are our priority. That includes warehouse management, efficient picking and packing, delivery via our carrier network, and excellent UK-based customer support for your teams.

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We partner with a range of successful brands to elevate their e-commerce delivery service, ensuring the entire process is seamless for both the business and their end-customers.

Call us on: 0344 264 8000

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E-Commerce Fulfilment Services

At ILG we don’t just provide fulfilment services; we make sure that the moment the order reaches us, your customer gets the highest level of satisfaction all the way up to delivery and (if needed) beyond. This boosts positive purchase reviews and long-term customer retention.

Gift
Wrapping

Go beyond expectations with gift-wrapping that ensures your products arrive at the doorstep exquisitely parcelled and in perfect condition.

Sometimes the smallest details make the biggest difference. That’s why we take special care to wrap your products exactly to your specification, operating as an extension of your own team to deliver customer orders by your design. Branded packaging, protective fillers, tissue paper, decorative ribbon; we use whatever it takes to keep each order safe, on-brand and beautifully presented.

Product Personalisation

Make a special gift even more special. Our fulfilment teams can add a name, monogram or message to personalise your products for you, relieving you of the logistical hassle of doing it in-house.

Our embossing and engraving services can quickly turn a beauty product into a unique, personalised gift item to delight your customers and endear your brand in their hearts and minds.

Managing
Returns

Our dedicated returns management teams ensure customers retain a positive impression of your brand even when returning items.

We make returns frictionless and easy by enclosing tailored labels, clear instructions and branded returns packaging with every item shipped. And when returned, every product is quickly quality checked and the information shared with you in real-time via our WMS.

Our E-Comm Experts

Meet our team of highly skilled experts who will help grow your e-commerce business to new heights.

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3PL E-Comm Technology

ILG’s WMS can be integrated with all major e-commerce platforms including Amazon.com, Magento, eBay, Shopify and more.

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Bespoke facilities

ILG’s secure, efficient fulfilment centres in the UK and EU provide pristine, dust-free spaces in which to stock, pack and distribute your e-commerce products.

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Customer Stories

ILG’s order fulfilment services are proven to help our customers be more successful, streamlining their fulfilment and giving their customers exceptional service.

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case studies

The Autumn Budget Just Made In-House Order Fulfilment More Expensive…

The 2025 Autumn Budget increases wages, rates and carrier costs, raising the price of in-house fulfilment. Discover why outsourcing can protect margins in 2026.