Peak Season
Fulfilment

Capitalise on the Golden Quarter with a Trusted 3PL

Peak season is a huge opportunity for e-commerce businesses to maximise sales. But, the golden quarter is so much more than 3 months out of 12. Getting the most from peak requires a year-round process of pre-planning, execution and follow-up.

Full-Service Peak Support

During the peak season and beyond, our fulfilment support helps you capitalise on the
busiest shopping period of the year.

Support All Year Round

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Planning
for Peak?

How we help

Peak 2023

The Numbers

The 2023 peak period at ILG was our most successful peak ever, with an uplift of 19% in order volumes year-on-year across November and December, and a 25% increase in orders shipped over the Black Friday weekend compared to 2022.

What did our Customers Say?

Reflecting on peak 2023 (and as our planning for peak 2024 starts!) we’re thrilled to have received some amazing and constructive feedback from our valued customers. Our customers gave us an average rating of 4.32 out of 5 for our overall handling of the peak period and a rating of 4.28 out of 5 for the performance of our client services team.

Read about how a dedicated client services team is key to a successful peak for our clients

Dock & Bay Testimonial

Case Study >

Pre-Peak Advice and Support

Get your business ready for peak season. Our tools, tips and expertise will ensure your peak is more successful.

Find out more >

How to Improve Customer Experience During Peak Times in Ecommerce

When it comes to e-commerce, customer experience is key, especially during peak seasons. When trying to appeal to new customers, and keeping current customers happy with your service, there are many wa…

How to Effectively Navigate E-Commerce Returns

Online shopping hasn’t just revolutionised the way customers buy; it’s also revolutionised the returns process.

7 Tips for Maximising Success During Peak Season

With businesses across the nation preparing for the busier shopping period, now is the perfect time to refine your peak season planning. We’ve compiled a list of tips to maximise success during peak.

Fulfilment Support All Year

Keep things running smoothly beyond peak with our always-on
fulfilment support.

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Peak 2023: Is Beauty a Recession-Proof Sector?

Is beauty recession-proof? We take a look at the numbers behind Peak 2023, how ILG customers performed and why beauty is bucking the trends.

Charlotte Tilbury order being packed in a fulfilment warehouse

How Our Fulfilment Clients Benefit from a Long-Term Partnership

At ILG, one of our key metrics for success is the growth of our clients. Our mission is to make our customers more successful, and we believe this is best achieved through long-standing partnerships wi…

What are the Benefits of Omnichannel Fulfilment?

Omnichannel fulfilment is the provision of fulfilment services for all of a brand’s retail channels. For most brands these services are split between multiple fulfilment partners. Here we look at the…

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Summit the Peak Season with ILG

Discover our fulfilment and delivery services, with powerful potential for your
e-commerce business during the golden quarter and beyond.

Get in touch today
to discuss your needs >

“ILG are an irreplaceable part of making our Christmas trading a success. They operate as true partners, flexible and focused on making things happen together. They are laser-focused on our customers, ensuring that we keep up with demand and give our customers an incredible experience.”

Joel Edmondson, CEO, Hair by Sam McKnight

“During our peak season, ILG became the cornerstone of our operations, ensuring that we met customer demands with remarkable efficiency. Despite the surge in orders, our warehouse team showed exceptional dedication, swiftly processing and shipping a high volume of orders within tight timeframes. Their commitment to excellence was further demonstrated by their consistent and prompt responses to all our inquiries, ensuring seamless communication and swift problem-solving. Their role in managing the influx of new products and accommodating various requests played a huge part in the growth of Dock & Bay. We owe a great deal of our success during this crucial period to the support and professionalism shown by the ILG team.”

Gabriella Murphy, Community Manager, Dock & Bay

“Peak period is always a busy and important period for us at Olivia Burton. Making sure our customers are happy and get the desired service is paramount. In this it is always great to have a partner that works with you and is pragmatic in their approach to a sometimes ever-evolving day. We are lucky enough to have a partner in ILG who works with us to make sure all of our customer orders, whether Ecom or Wholesale go out the door in a timely manner. ILG understands our business, and understands that changes may happen over the course of the peak period, with the ability to adapt and react. This might be bringing a sale period forward, or changing the promotional activity dates due to the current business climate. Barring the postal strike action over the peak period 2022, this has been our best operational period so far. ILG are always taking lessons learnt from the previous peak period to make any required improvements for the following peak period. ”

Operations Manager, Olivia Burton