Peak Season
Fulfilment
Capitalise on the Golden Quarter with a Trusted 3PL
Peak season is a huge opportunity for e-commerce businesses to maximise sales. But, the golden quarter is so much more than 3 months out of 12. Getting the most from peak requires a year-round process of pre-planning, execution and follow-up.
Full-Service Peak Support
During the peak season and beyond, our fulfilment support helps you capitalise on the
busiest shopping period of the year.
Support All Year Round
Planning
for Peak?
Peak 2023
The Numbers
The 2023 peak period at ILG was our most successful peak ever, with an uplift of 19% in order volumes year-on-year across November and December, and a 25% increase in orders shipped over the Black Friday weekend compared to 2022.
Read more about Peak 2023 at ILGWhat did our Customers Say?
Reflecting on peak 2023 (and as our planning for peak 2024 starts!) we’re thrilled to have received some amazing and constructive feedback from our valued customers. Our customers gave us an average rating of 4.32 out of 5 for our overall handling of the peak period and a rating of 4.28 out of 5 for the performance of our client services team.
Read about how a dedicated client services team is key to a successful peak for our clientsDock & Bay Testimonial
“During our peak season, ILG became the cornerstone of our operations, ensuring that we met customer demands with remarkable efficiency. Despite the surge in orders, our warehouse team showed exceptional dedication, swiftly processing and shipping a high volume of orders. We owe a great deal of our success during this crucial period to the support and professionalism shown by the ILG team.”
Community Manager, Dock & Bay
Peak Planning: Advice and Support
Get your business ready for peak season. Our tools, tips and expertise will ensure your peak is more successful.
Preparing Your Fulfilment for Peak Season
In this guide, we cover the 5 key operational areas to prioritise during the peak period, and how ILG can help your brand streamline its fulfilment.
Prepare for Peak Season: 10 Steps to Perfect the Pre-Purchase Path
It’s never too early to prepare for peak season. Optimise your e-commerce pre-purchase journey with our 10-step checklist to boost sales and success.
How to Increase Your Customer Retention Before, During and After Sales Peaks
When it comes to e-commerce, customer experience is key, especially during peak seasons. Find out how to keep customers coming back after peak seasons.
Fulfilment Support All Year
Keep things running smoothly beyond peak with our always-on
fulfilment support.
Peak 2023: Is Beauty a Recession-Proof Sector?
Is beauty recession-proof? We take a look at the numbers behind Peak 2023, how ILG customers performed and why beauty is bucking the trends.
How Our Fulfilment Clients Benefit from a Long-Term Partnership
At ILG, one of our key metrics for success is the growth of our clients. Our mission is to make our customers more successful, and we believe this is best achieved through long-standing partnerships wi…
What are the Benefits of Omnichannel Fulfilment?
Omnichannel fulfilment is the provision of fulfilment services for all of a brand’s retail channels. For most brands these services are split between multiple fulfilment partners. Here we look at the…
Got a question?
Summit the Peak Season with ILG
Discover our fulfilment and delivery services, with powerful potential for your
e-commerce business during the golden quarter and beyond.
Our Awards
Winner:
Excellence in Customer Service 2023
Winner:
Young Employee of The Year 2022
Winner:
Logistics Service Provider of The Year 2022
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