
Fulfilment Services for E-Commerce
When you choose ILG as your e-commerce business fulfilment provider, your brand – and your products – are in safe hands.
ILG has built its reputation on providing industry-leading customer care to successful e-commerce brands across the UK and around the globe.
Fulfilment Without Fuss
From the moment your customers make a purchase on your website, app or social channels, to the items arriving at their door – your products are our priority. That includes warehouse management, efficient picking and packing, delivery via our carrier network, and excellent UK-based customer support for your teams.
We partner with a range of successful brands to elevate their e-commerce potential, ensuring the entire process is seamless for both the business and their end-customers.
Call us on: 0344 264 8000
E-Commerce Fulfilment Services
At ILG we donโt just provide fulfilment services; we make sure that the moment the order reaches us, your customer gets the highest level of satisfaction all the way up to delivery and (if needed) beyond. This boosts positive purchase reviews and long-term customer retention.
Gift
Wrapping
Go beyond expectations with gift-wrapping that ensures your products arrive at the doorstep exquisitely parcelled and in perfect condition.
Sometimes the smallest details make the biggest difference. Thatโs why we take special care to wrap your products exactly to your specification, operating as an extension of your own team to deliver customer orders by your design. Branded packaging, protective fillers, tissue paper, decorative ribbon; we use whatever it takes to keep each order safe, on-brand and beautifully presented.
Product Personalisation
Make a special gift even more special. Our fulfilment teams can add a name, monogram or message to personalise your products for you, relieving you of the logistical hassle of doing it in-house.
Managing
Returns
Our dedicated returns management teams ensure customers retain a positive impression of your brand even when returning items.
Our E-Comm Experts
Meet our team of highly skilled experts who will help grow your e-commerce business to new heights.
3PL E-Comm Technology
ILGโs WMS can be integrated with all major e-commerce platforms including Amazon.com, Magento, eBay, Shopify and more.
Bespoke facilities
ILGโs secure, efficient fulfilment centres in the UK and EU provide pristine, dust-free spaces in which to stock, pack and distribute your e-commerce products.
Customer Stories
ILGโs order fulfilment services are proven to help our customers be more successful, streamlining their fulfilment and giving their customers exceptional service.
Read ourcase studies
ILG is a Finalist for Best Logistics Solution at the BeautyMatter 2025 Awards!
Weโre thrilled to announce that for the third year in a row, ILG is a finalist for โBest Logistics Solutionโ at the BeautyMatter 2025 Awards!
How to Manage Your Stock with SKU Numbers: Best Practice Guide
If youโre an e-commerce business, efficient inventory management is essential – and one important part of this is understanding SKU numbers.
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Case Study! ๐…
Case Study! ๐ @CharlotteTilbury has an incredible portfolio of clients in the world of media and show-business, making it a highly successful, global cosmetics brand. ILG was brought on board to enhance and expand every touchpoint of the fulfilment journey โ with glowing success. Read more about our journey with Charlotte Tilbury from the link in our bio! ๐๐
https://www.instagram.com/p/DLsHOm2sBbw/
Happy Canada Day from ILG! ๐จ๐ฆ…
Happy Canada Day from ILG! ๐จ๐ฆ As we celebrate the spirit of Canada and our growing connection to Canadian businesses, weโre also looking ahead to how we can support your next big move. ๐ข Join us on July 8 for a free 35-minute webinar: โExpand Your Business into the UK & EU with Confidenceโ Learn how ILG can simplify your global logistics and open new markets for you. Save yourself a spot by clicking the link in our bio!
https://www.instagram.com/p/DLkdQOjK4sA/
๐๏ธCanadian brands thinking of expanding to…
๐๏ธCanadian brands thinking of expanding to the UK or EU? Meet the experts behind the webinar: Danny Ellard from @ilg_logistics and Liam Payne from @SimplyVAT have helped global brands break into the UK and EU โ now theyโre sharing their playbook. Expect real insights, practical advice, and zero fluff. ๐๏ธ 8th July | 11am ET Secure your spot and register from the link in our bio!
https://www.instagram.com/reel/DLZ5OFzSKLS/
Last week, we were proud to sponsor and attend the…
Last week, we were proud to sponsor and attend the @Cew_UK Beauty Awards 2025! It was a fabulous evening celebrating the best of beauty and we want to congratulate all of the finalists and winners on their amazing achievements.๐๐ Thanks to the CEW team for a wonderful evening!๐ Find the full list of winners on the CEW website. #CEW #2025CEWBeautyAwards #ILG
https://www.instagram.com/p/DLXppKJx2Qh/
Clean Air Day ๐ฑ…
Clean Air Day ๐ฑ Last week, we stepped outside and swapped boardrooms for blue skies to mark Clean Air Day! At ILG, weโre always looking for ways to reduce our impact and boost wellbeing โ and something as simple as a lunchtime walk is a reminder that small actions can lead to big change. Hereโs to cleaner air and clearer minds. ๐๐ก๐ฑ #CleanAirDay #Sustainability #TeamILG
https://www.instagram.com/p/DLSNz1DM3kC/
ILG has been named a finalist for โBest…
ILG has been named a finalist for โBest Logistics Solutionโ at the @BeautyMatter 2025 Awards โ for the third year in a row! ๐๐ We’re so pleased to be recognised for doing what we love โ helping beauty brands deliver their products seamlessly to customersโ doors. A huge thank you to our incredible team, clients, and partners who make this possible every day. ๐Read more about the nomination via the link in our bio. #BeautyMatterAwards #ILG #LogisticsWithCare #EcommerceFulfilment #BeautyLogistics #BMAwards2025
https://www.instagram.com/p/DLINZblsJIA/
Canadian brands thinking of expanding to the UK or…
Canadian brands thinking of expanding to the UK or EU? Join @ilg_logistics and @SimplyVAT for a fast-paced, practical webinar designed to help you scale internationally โ without the usual headaches. โ UK + EU fulfilment made simple โ VAT compliance explained โ Real case study insights from Malin+Goetz ๐๏ธ 8th July | 11am ET ๐ฏ Free to attend โ register via the link in our bio!
https://www.instagram.com/p/DLFVfZ6oSwc/
๐ฆ๐ฌ โBeing able to meet the people behind…
๐ฆ๐ฌ โBeing able to meet the people behind all the efforts that go into getting products to our customers, it’s been so great, and they’re an extension to our team.โ We caught up with @lemonfuller, CEO of @lemonadedolls Dolls, right where their products are picked, packed and shipped to talk about growing a purpose-driven brand, staying true to your mission and how ILG helps make it happen. From fulfilment to sustainable packaging, itโs more than logistics โ itโs a true and fruitful partnership. ๐๐๐ ๐Hear Lemon’s advice to all brands, new and old, on why choosing the right partner can make all the difference and why sustainability is always a must. #ILG #LemonadeDolls #Lingerie #BrandPartnership #SustainableGrowth #BehindTheScenes
https://www.instagram.com/reel/DLAMl6vo7v0/
Last week, the ILG team had the pleasure of…
Last week, the ILG team had the pleasure of welcoming @CharlotteTilbury to our Poland warehouses for a site visit! It was a great chance for them to meet the team, and for us to show what goes on behind the scenes and spend time with one of our amazing beauty brand partners. Looking forward to keeping the momentum going and working together even more closely!๐๐ฆ #ILG #CharlotteTilbury #SiteVisit #Poland #LogisticsExcellence #BeautyLogistics
https://www.instagram.com/p/DKze6dUxvmV/
Ready to scale your fashion brand?๐ฆ๐ …
Ready to scale your fashion brand?๐ฆ๐ As your fashion brand grows, so do the behind-the-scenes challenges – stock management, fulfilment, customer experience and returns. It can get overwhelming fast. Working with a 3PL that truly understands fashion can help you scale more smoothly, stay flexible, and focus on what really matters: building your brand. Click the link in our bio to read more how the right 3PL partner can support your growth. โฌ๏ธ #fashionbrand #ecommerce #3PL #fulfilment #scalingup #fashionlogistics #growthstrategy
https://www.instagram.com/p/DKuKOO1qBbt/