Browse our Fulfilment Stories

Discover how ILG’s years of logistics know-how and problem-solving help to keep our customers’ orders on track, every hour of every day. Explore a cross-section of fulfilment stories across three of our specialist industries, beauty, fashion and wellbeing.

We work with some of fashion’s hottest labels, to get their couture products from stock to doorstep and store. Read how we fulfil orders for gorgeous garments and accessories.
From boutique start-ups to global cosmetics companies, read how our specialist fulfilment services are the first choice for beauty brands of every size and complexion.
Read how our people, tech and facilities are ideally suited to safely store, pack, personalise and deliver products that make us feel fitter, healthier and calmer.

Jones Road Beauty was created by US celebrity make-up artist and entrepreneur Bobbi Brown. ILG is helping Jones Road Beauty meet growing demand for its iconic beauty products in the UK, both online and in-store.

Read Case Study

Charlotte Tilbury logo

Charlotte Tilbury is a highly successful, global cosmetics brand. ILG was brought on board to enhance and expand every touchpoint of the fulfilment journey – with glowing success.

Read Case Study

Trinny London logo

Trinny London was a relatively new brand when its partnership with ILG first began. Together, we’ve helped grow the beauty brand with scalable fulfilment that met Trinny London at every touchpoint along its journey to success.

Read Case Study

Malin Goetz logo

MALIN+GOETZ first opened their doors in New York’s Chelsea neighbourhood with a modern, local apothecary approach to luxury skincare. By partnering with ILG, they’ve been able to expand their customer base and offer their trademark attention to detail on a grand scale.

Read Case Study


Loved worldwide for its stripy and stylish range of beachwear and accessories, in 2020 Dock & Bay chose ILG as its fulfilment partner for the UK and EU. Despite the obstacles of Brexit and Covid-19, ILG went on to help fuel the brand’s phenomenal growth and diversification, both in the UK and wider European markets.

Read Case Study

Little Green Radicals logo

Working with ILG enables ethical children’s clothing brand, Little Green Radicals, to focus on growth through e-commerce, wholesale and flash sales.

Read Case Study


Founded in 2003 by Kathy Phillips, a former Vogue UK Beauty Director, This Works has established a significant presence in the beauty and wellness industry. With ILG, their reach is global.

Read Case Study

Mori logo

Baby and toddler retailer MORI partnered with ILG to expand their fulfilment capabilities, enabling them to deliver highly personalised orders to meet growing demand.

Read Case Study

Ark Skincare

ARK Skincare’s business evolved towards a more conventional e-commerce model, and so the required fulfilment capacity rapidly grew.

Read Case Study

Bordelle logo

Bordelle’s high-quality concept in women’s experimental lingerie made an instant impact. Their major growth and international expansion means they needed a reliable fulfilment partner they could trust.

Read Case Study

Small Luxury Hotels logo

The Small Luxury Hotels of the World™ (SLH) brand is an unrivalled portfolio of some of the world’s finest small independent hotels. Partnering with them to manage their distribution network represented a major challenge, that ILG was more than prepared to tackle.

Read Case Study

Shower Seal logo

Shower Seal Ltd is the UK’s largest supplier of shower door and bath screen parts, selling to businesses and consumers via its online shop. Our fulfilment services enable them to delight every customer.

Read Case Study

Self-Portrait logo

Self-Portrait fashion label is stocked by major international retailers including Selfridges, Nordstrom and Net-a-Porter, as well as its own online shop. ILG handles fulfilment across Self-Portrait’s channels, delivering a holistic brand experience wherever their luxurious products are sold.

Read Case Study

Need a New Fulfilment Partner?

Fulfilment Insights

Keep up to date with the latest tips and fulfilment articles >

Battling E-Commerce Basket Abandonment in a Zero-Tolerance Era

In today’s volatile retail landscape, UK retailers are losing a staggering £34.4 billion annually to e-commerce basket abandonment. Read more in the new 2024 Basket Abandonment Report.

Read more

How to Make Your Order Fulfilment More Sustainable

As brands become increasingly dedicated to operating sustainably, it’s vital that their supply chain partners are equally environmentally conscious to create an aligned vision for their customers.

Read more

Follow Us