Browse our Fulfilment Stories
Discover how ILG’s years of logistics know-how and problem-solving help to keep our customers’ orders on track, every hour of every day. Explore a cross-section of fulfilment stories across three of our specialist industries, beauty, fashion and wellbeing.
Jones Road Beauty was created by US celebrity make-up artist and entrepreneur Bobbi Brown. ILG is helping Jones Road Beauty meet growing demand for its iconic beauty products in the UK, both online and in-store.
Charlotte Tilbury is a highly successful, global cosmetics brand. ILG was brought on board to enhance and expand every touchpoint of the fulfilment journey – with glowing success.
Trinny London was a relatively new brand when its partnership with ILG first began. Together, we’ve helped grow the beauty brand with scalable fulfilment that met Trinny London at every touchpoint along its journey to success.
MALIN+GOETZ first opened their doors in New York’s Chelsea neighbourhood with a modern, local apothecary approach to luxury skincare. By partnering with ILG, they’ve been able to expand their customer base and offer their trademark attention to detail on a grand scale.
Loved worldwide for its stripy and stylish range of beachwear and accessories, in 2020 Dock & Bay chose ILG as its fulfilment partner for the UK and EU. Despite the obstacles of Brexit and Covid-19, ILG went on to help fuel the brand’s phenomenal growth and diversification, both in the UK and wider European markets.
Working with ILG enables ethical children’s clothing brand, Little Green Radicals, to focus on growth through e-commerce, wholesale and flash sales.
Founded in 2003 by Kathy Phillips, a former Vogue UK Beauty Director, This Works has established a significant presence in the beauty and wellness industry. With ILG, their reach is global.
Baby and toddler retailer MORI partnered with ILG to expand their fulfilment capabilities, enabling them to deliver highly personalised orders to meet growing demand.
ARK Skincare’s business evolved towards a more conventional e-commerce model, and so the required fulfilment capacity rapidly grew.
Bordelle’s high-quality concept in women’s experimental lingerie made an instant impact. Their major growth and international expansion means they needed a reliable fulfilment partner they could trust.
The Small Luxury Hotels of the World™ (SLH) brand is an unrivalled portfolio of some of the world’s finest small independent hotels. Partnering with them to manage their distribution network represented a major challenge, that ILG was more than prepared to tackle.
Shower Seal Ltd is the UK’s largest supplier of shower door and bath screen parts, selling to businesses and consumers via its online shop. Our fulfilment services enable them to delight every customer.
Self-Portrait fashion label is stocked by major international retailers including Selfridges, Nordstrom and Net-a-Porter, as well as its own online shop. ILG handles fulfilment across Self-Portrait’s channels, delivering a holistic brand experience wherever their luxurious products are sold.
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Fulfilment Insights
Keep up to date with the latest tips and fulfilment articles >
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How to Prepare Your E-Commerce Business for Global Peaks
In the West, certain annual peaks are given for e-commerce but many countries have their own traditions, and preparing for these ahead of time will mean you can get the most benefit from these peaks.
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Meet our Team!…
Meet our Team! Alicja Prusicka, Customer Service Executive “The main thing I like about ILG is that we train people, give them opportunities, and help them develop so they can continue to succeed. ILG has a track record of developing new employees quickly and getting them to a high performing standard by learning on the job.” Read more about Alicja’s career journey at ILG on the link in our bio! #WeAreILG #customerservice #fulfilment
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From haircare, perfume, make-up, male grooming and…
From haircare, perfume, make-up, male grooming and skincare, American adult consumers use up to 12 cosmetic items each day, with some products containing as many as 112 unique ingredients*. Now, in a transformative move, the United States Food and Drug Administration (FDA) is set to implement significant modifications to cosmetic regulations, marking a new era for beauty brands operating in the US market. With the deadline less than one month away, read our overview of the regulation changes and implications, who is affected and the actions you can take to ensure compliance. Read more on the link in our bio!
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Our Biggest Black Friday Weekend Ever!…
Our Biggest Black Friday Weekend Ever! We are thrilled to announce that we’ve just wrapped up an extraordinary BFCM weekend, setting yet another record with 188,694 orders successfully shipped! A heartfelt thank you goes out to our exceptional staff for their hard work, dedication, and seamless execution. We also extend our warmest congratulations to our esteemed customers for achieving Black Friday success. Here’s to the rest of this year’s Peak! #WeAreILG #fulfilment #ecommerce #blackfriday #cybermonday
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We were thrilled to sponsor the prestigious CEW…
We were thrilled to sponsor the prestigious CEW Achiever Awards last night! A huge congratulations to all the award winners, especially our valued clients. We had a fabulous night celebrating with the best in the beauty industry! #CEW #awardwinners #fulfilment #beauty
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Tips for the perfect Peak. Advice from ILG…
Tips for the perfect Peak. Advice from ILG Managing Director Tom Ashley on how e-commerce brands can get the most from Black Friday… #blackfriday
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Meet our Team!…
Meet our Team! Bakeerthana Mohankumar Rajah, HR & Payroll Administrator “I have had a lot of training since I started, as I came in with no background in HR, I was shown everything from scratch. When I started, a member of the team in charge of training and was always there whenever I had any questions and needed help with new tasks” Read more about Bakeerthana’s career journey at ILG on the link in our bio!
https://www.instagram.com/p/Cz5zpCYtUsK/
From 1st November this year, DHL increased its…
From 1st November this year, DHL increased its prices to ILG and its other sales partners, all of whom use its network to distribute on behalf of their customers. Read more on our blog in the link in our bio about better carriage options for businesses following DHL price rises.
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Meet our Team! …
Meet our Team! Paul Langton, Health and Safety Advisor “The great thing about ILG is the opportunities you are given to improve, and we are always offered courses to help aid our progression. From Excellence in Customer Service to Time Management, and even Excel courses.” Read more about Paul’s career journey at ILG on the link in our bio!
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New Case Study! …
New Case Study! @arkskincare first approached ILG to help fulfil orders secured by its travelling sales team, selling directly to consumers and salons. As the business evolved towards a more conventional e-commerce model, the brand also began to receive more and more publicity along with celebrity endorsements, and so the required fulfilment capacity rapidly grew.
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Worldwide, the beauty industry continues to see…
Worldwide, the beauty industry continues to see strong annual growth – a trend set to continue with analysts predicting 6% year on year growth between now and 2027. Read more in our blog on the link in our bio about how to scale your beauty brand with a 3PL!
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