Outsourced Wellbeing Fulfilment
Choose ILG for your UK and global fulfilment. We make e-commerce and retail fulfilment more efficient and customer-focused for wellbeing brands. With organic-certified facilities across the UK and EU, industry-leading technology and highly trained people, we deliver an exceptional experience and global reach.
Enhance Your Customer Experience
We put your customers first. From checkout page to doorstep delivery, we guarantee an exceptional customer experience, helping you to drive up customer loyalty and sales.
We partner with all kinds of wellbeing brands, from personal care and organic wellbeing products to nutraceuticals and CBD treatments, providing order fulfilment services tailored to each individual client. ILG can help you succeed too – get in touch today to find out how >
Call us on: 0344 264 8000
Wellbeing Fulfilment Services
Order fulfilment encompasses much more than delivery services alone. At ILG, we enhance every step of your wellbeing products’ journey: from handling orders in our warehouse to delivering them to your customer’s doorstep – and everything in between.
Gift
Wrapping
Exceed customer expectations. Gift wrapping ensures your wellbeing products arrive exquisitely parcelled and in perfect condition.
Sometimes the smallest details make the biggest difference. That’s why we take special care to wrap your products exactly to your specification, operating as an extension of your own team to deliver customer orders by your design. Branded packaging, protective fillers, tissue paper, and decorative ribbon; we can use whatever it takes to keep each order safe, on-brand and beautifully presented.
Managing
Returns
When your customers exchange or return their wellbeing purchases, we make sure the process is friction-free, efficient and on-brand.
Our Wellbeing Fulfilment Team
Tap into decades of wellbeing fulfilment know-how and practical expertise. Our highly skilled teams are well-trained and ready to help.
Latest
Technology
With effortless WMS integration and state-of-the-art picking systems, our industry-best technology makes your order fulfilment fast and painless.
Bespoke
Facilities
Our secure, efficient fulfilment centres are pristine, dust-free spaces for stocking, packing and distributing your wellbeing products.
Delivery
to Retail
Our delivery to retail service gets the right products to the High Street at the right time, so your retail outlets are always well stocked and ready to sell.
Customers in the EU?
Post-Brexit order fulfilment is not without its challenges, but our European fulfilment option makes the process as simple as possible for your business. Read more >
Customer Stories
ILG’s order fulfilment services are proven to help our customers be more successful, streamlining their fulfilment and giving their customers exceptional service.
Read ourcase studies
How to Prepare Your Beauty Business for Sweeping New US Regulations
The United States Food and Drug Administration (FDA) is set to implement significant modifications to cosmetic regulation, find out how to prepare your beauty business here.
Better Carriage Options for Our Customers Following DHL Price Rises
From 1st November this year, DHL increased its prices to ILG and its other sales partners, all of whom use its network to distribute on behalf of their customers.
Got a Question?
We also specialise in fulfilment for Beauty > and Fashion > brands.
Fulfilment
Pricing
Organic
Fulfilment
Our Awards
Winner:
Excellence in Customer Service 2023
Winner:
Young Employee of The Year 2022
Winner:
Logistics Service Provider of The Year 2022
Follow Us
We are a charitable bunch! …
We are a charitable bunch! Yesterday we celebrated Christmas Jumper Day! Decked out in the jolliest jumpers our generous team supported by donating to our two chosen charities of the year – @turningtidesorg and @northamptonhope. #charity #christmasjumperday #WeAreILG
https://www.instagram.com/p/C0l1Kq_stSR/
The Chameleon Customer…
The Chameleon Customer Listen in as panellists from our Beauty Vibe series discuss the ever-changing expectations of today’s customer. Follow the link in our bio to learn more about our panel series, designed to help industry leaders stay connected and informed. Plus, apply to attend our next event. #beauty #beautypanel #beautyinsights #omnichannel #entrepreneur #beautycustomer #beautyfulfilment
https://www.instagram.com/reel/C0gqZAWSa2K/
Meet our Team!…
Meet our Team! Alicja Prusicka, Customer Service Executive “The main thing I like about ILG is that we train people, give them opportunities, and help them develop so they can continue to succeed. ILG has a track record of developing new employees quickly and getting them to a high performing standard by learning on the job.” Read more about Alicja’s career journey at ILG on the link in our bio! #WeAreILG #customerservice #fulfilment
https://www.instagram.com/p/C0bT_9StUro/
From haircare, perfume, make-up, male grooming and…
From haircare, perfume, make-up, male grooming and skincare, American adult consumers use up to 12 cosmetic items each day, with some products containing as many as 112 unique ingredients*. Now, in a transformative move, the United States Food and Drug Administration (FDA) is set to implement significant modifications to cosmetic regulations, marking a new era for beauty brands operating in the US market. With the deadline less than one month away, read our overview of the regulation changes and implications, who is affected and the actions you can take to ensure compliance. Read more on the link in our bio!
https://www.instagram.com/p/C0TfGRXIKqg/
Our Biggest Black Friday Weekend Ever!…
Our Biggest Black Friday Weekend Ever! We are thrilled to announce that we’ve just wrapped up an extraordinary BFCM weekend, setting yet another record with 188,694 orders successfully shipped! A heartfelt thank you goes out to our exceptional staff for their hard work, dedication, and seamless execution. We also extend our warmest congratulations to our esteemed customers for achieving Black Friday success. Here’s to the rest of this year’s Peak! #WeAreILG #fulfilment #ecommerce #blackfriday #cybermonday
https://www.instagram.com/p/C0Q8gs-uhYg/
We were thrilled to sponsor the prestigious CEW…
We were thrilled to sponsor the prestigious CEW Achiever Awards last night! A huge congratulations to all the award winners, especially our valued clients. We had a fabulous night celebrating with the best in the beauty industry! #CEW #awardwinners #fulfilment #beauty
https://www.instagram.com/p/C0OpvHZtxrb/
Tips for the perfect Peak. Advice from ILG…
Tips for the perfect Peak. Advice from ILG Managing Director Tom Ashley on how e-commerce brands can get the most from Black Friday… #blackfriday
https://www.instagram.com/reel/Cz_HaYvSH_L/
Meet our Team!…
Meet our Team! Bakeerthana Mohankumar Rajah, HR & Payroll Administrator “I have had a lot of training since I started, as I came in with no background in HR, I was shown everything from scratch. When I started, a member of the team in charge of training and was always there whenever I had any questions and needed help with new tasks” Read more about Bakeerthana’s career journey at ILG on the link in our bio!
https://www.instagram.com/p/Cz5zpCYtUsK/
From 1st November this year, DHL increased its…
From 1st November this year, DHL increased its prices to ILG and its other sales partners, all of whom use its network to distribute on behalf of their customers. Read more on our blog in the link in our bio about better carriage options for businesses following DHL price rises.
https://www.instagram.com/p/Cz3u5n3t2EI/
Meet our Team! …
Meet our Team! Paul Langton, Health and Safety Advisor “The great thing about ILG is the opportunities you are given to improve, and we are always offered courses to help aid our progression. From Excellence in Customer Service to Time Management, and even Excel courses.” Read more about Paul’s career journey at ILG on the link in our bio!
https://www.instagram.com/p/CztE0OmIL4z/