Sam Taylor05 Jul 2023

ILG Wins UKWA Excellence in Customer Service Award!

We are delighted to announce that ILG were crowned winners of the Excellence in Customer Service Award at the prestigious 2023 UKWA Awards! After a successful year in 2022, when we picked up Logistics Service Provider of the Year, and Young Employee of the Year, we are thrilled to have received another award this year.

The Excellence in Customer Service Award celebrates a UKWA member organisation with a proven customer-focused culture. An unwavering dedication to providing a first-class service, coupled with an in-depth understanding of customer needs, are at the forefront to consistently drive satisfaction and surpass expectation.

Sam Taylor, ILG’s Head of Fulfilment Client Services, picked up the award at the ceremony and said: “This award is testament to the hard work and focus on excellent customer service across every part of our organisation and everyone at ILG should be very proud for playing their part in this.”

Tom Ashley, ILG’s CEO, shared this note with all ILG staff: “I couldn’t be more proud of our achievements – there were some big players in the running, and I am delighted that our hard work and passion have been recognised by UKWA. Thank you to you, our wonderful ILG Team, who this wouldn’t have been possible without.”

We celebrated this achievement along with all the other nominees and winners in style at the Royal Lancaster in London last week. CEO of UKWA, Clare Bottle said “big congratulations to all those who were recognised with a UKWA Award for Excellence this year. It’s certainly been a day to celebrate and to take well-deserved pride in this great industry of ours!”

To read all about the winners and the awards lunch visit the UKWA website here.

Written by Sam Taylor

Performs a central role in developing our most longstanding relationships with customers and helping them grow and thrive. Sam is ILG’s customer service champion, upholds our highest standards of care and designs productive fulfilment strategies that can adapt easily in step with fast-moving customer needs. A typical day sees him working hand in hand with customers and our internal teams to find practical solutions to continuously improve performance.