My ILG
Welcome to the ILG customer portal. Log in to make your fulfilment and delivery bookings, or check below for the latest customer updates. For specific queries, please call us on
0344 264 8000
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Your Latest Updates
15th April 2025
Carrier Service Updates
We have compiled the links to our carriers for quick access to their service updates pages.
15th April 2025
The Windsor Framework
The Windsor Framework is due to be implemented on 1st May 2025. This may have an impact on you…
25th September 2024
Express Update: War Risk Surcharge – Lebanon
Please note that effective September 10th, 2024, a war risk surcharge of £5.00 + VAT will be added…
08th January 2024
Tax changes in Singapore and Norway which may affect your shipments
We have an important update for you about various tax changes in Singapore and Norway which may affect…
19th June 2023
Changes to Postcode Requirements for Shipments to the Republic of Ireland
You may be aware that The Republic of Ireland has a postcode system called EIRCODE which provides a…
17th April 2023
Notification of Revised UPS Surcharges
UPS has been closely monitoring events related to the global coronavirus pandemic and continues to support the needs…
28th March 2022
Notification of DHL Emergency Situation Surcharge (ESS) Adjustment, 10th April 2022
As market conditions continue to evolve with the ongoing situation, the Emergency Situation Surcharge (ESS) imposed by DHL…
28th February 2022
Suspension of Delivery Services to Russia and Belarus
Following the escalation of sanctions against Russia over the weekend and the continued seriousness of the armed conflict…