Account Manager (1yr Fixed Term Contract) – GFS

Opportunity at GFS

At GFS, we power eCommerce delivery through smart, tech-driven logistics solutions. Our multi-carrier platform gives businesses a simpler, more flexible way to ship, track, and manage parcels across the UK and worldwide. We’re proud to support a wide range of retailers, helping them reach more customers and deliver a seamless experience every time.

GFS is part of ILG, a leading 3PL (third party logistics provider) specialising in high-quality, people-led order fulfilment, forming part of a wider group capability across fulfilment and delivery services.

As we continue to grow, we’re looking for motivated people who want to be part of a fast-paced, customer-focused business where their ideas and impact really matter.

The role

A GFS Account Manager has overall responsibility for managing the collaborative relationships with our mid-tier customers. They are responsible for developing relationships and retaining customers; connecting with key business executives and stakeholders and scheduling regular business review meetings with customers. 

This is a field-based role (covering maternity leave) and you will be expected to spend a significant amount of time meeting customers out of the office and travelling. The territory mainly covers the South East of England so you should be based in that region. A Northampton base could be considered but you would need to be prepared to travel anywhere between Kent and East Sussex.

Main Areas of Responsibility

• Managing a customer portfolio for mid-tier customers
• Acting as the primary point of contact
• Presentations to key customer contacts regarding GFS’ products and services
• Providing accurate status reports of existing accounts and new business opportunities within the corporate arena
• Generation of new business sales from existing customer accounts through upselling and cross-selling
• Manage, maintain and improve the customer’s business profitability through commercial rate reviews and cost management
• Acting as a liaison between customers and GFS Departments
• Collaborate with Sales team to support onboarding of new mid-tier customers
• Meeting deadlines, and achieving targets as set by Manager
• Ensuring that the customers within your remit adhere to payment terms
• Maintain accurate records of customers interactions on HubSpot

Experience & Skills

Essential:

• Account management skills with ability to demonstrate working on high level accounts
• Commitment to excel
• Proven track record in sales / logistics environment
• Excellent presentation and negotiation skills
• Good organisational and time management skills
• Tireless relationship builder
• Problem solving and critical thinking skills
• Customer Focused Solutions Experience
• Negotiation Skills, Listening Skills, Communication Skills, Presentation Skills, Time Management Skills, Influential
• Build and maintain strong, long-lasting customer relationships
• Ability to negotiate contracts and close agreements to maximize profits
• Prepare reports on account status
• Assist with challenging client requests or issue escalations as needed
• Exceptional verbal and written communication skills.
• Strong verbal and written communication skills
• Understanding of consumer behaviours and industry trends
• Value based selling skills
• Extensive, accurate product knowledge
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization

Desirable

• Project Management Skills
• Solid experience with CRM software (e.g. Salesforce, HubSpot) and MS Office