Browse our Fulfilment Stories
Discover how ILG’s years of logistics know-how and problem-solving help to keep our customers’ orders on track, every hour of every day. Explore a cross-section of fulfilment stories across three of our specialist industries, beauty, fashion and wellbeing.
Netherlands-based sustainable beauty brand Gisou brings traditional honey-infused hair and skincare formulations to thousands of customers in Europe and the US. Post-Brexit Gisou turned to ILG to set up a D2C fulfilment operation within the UK.
ARK Skincare’s business evolved towards a more conventional e-commerce model, and so the required fulfilment capacity rapidly grew.
Bordelle’s high-quality concept in women’s experimental lingerie made an instant impact. Their major growth and international expansion means they needed a reliable fulfilment partner they could trust.
From its roots as a lockdown startup to its blossoming into a beauty brand of international repute, VIEVE has worked hand in hand with ILG in recent years to fuel its growth predominantly across the UK, Ireland and USA.
Charlotte Tilbury is a highly successful, global cosmetics brand. ILG was brought on board to enhance and expand every touchpoint of the fulfilment journey – with glowing success.
Loved worldwide for its stripy and stylish range of beachwear and accessories, in 2020 Dock & Bay (Certified B Corp) chose ILG as its fulfilment partner for the UK and EU. Despite the obstacles of Brexit and Covid-19, ILG went on to help fuel the brand’s phenomenal growth and diversification, both in the UK and wider European markets.
Jones Road Beauty was created by US celebrity make-up artist and entrepreneur Bobbi Brown. ILG is helping Jones Road Beauty meet growing demand for its iconic beauty products in the UK, both online and in-store.
Working with ILG enables ethical children’s clothing brand, Little Green Radicals, to focus on growth through e-commerce, wholesale and flash sales.
MALIN+GOETZ first opened their doors in New York’s Chelsea neighbourhood with a modern, local apothecary approach to luxury skincare. By partnering with ILG, they’ve been able to expand their customer base and offer their trademark attention to detail on a grand scale.
Baby and toddler retailer MORI partnered with ILG to expand their fulfilment capabilities, enabling them to deliver highly personalised orders to meet growing demand.
Self-Portrait fashion label is stocked by major international retailers including Selfridges, Nordstrom and Net-a-Porter, as well as its own online shop. ILG handles fulfilment across Self-Portrait’s channels, delivering a holistic brand experience wherever their luxurious products are sold.
Shower Seal Ltd is the UK’s largest supplier of shower door and bath screen parts, selling to businesses and consumers via its online shop. Our fulfilment services enable them to delight every customer.
The Small Luxury Hotels of the World™ (SLH) brand is an unrivalled portfolio of some of the world’s finest small independent hotels. Partnering with them to manage their distribution network represented a major challenge, that ILG was more than prepared to tackle.
Founded in 2003 by Kathy Phillips, a former Vogue UK Beauty Director, This Works has established a significant presence in the beauty and wellness industry. With ILG, their reach is global.
Need a New Fulfilment Partner?
Fulfilment Insights
Keep up to date with the latest tips and fulfilment articles >
Top Social Commerce Tips to Boost Peak Sales
Discover the social commerce strategies that drive Peak Season sales. Read our practical tips for growing, founder-led brands.
The Hidden Cost of Failed Deliveries During Peak and How to Avoid Them
We delve into the often-overlooked expenses occurred due to failed delivery and outline how a strategic approach and advanced delivery management can help avoid these to navigate Peak season successfully.
Follow Us
Happy Black Friday! 🖤 Huge shoutout to our…
Happy Black Friday! 🖤 Huge shoutout to our incredible teams who are working hard to get orders out the door today! 🛍️🌟 Wishing everyone a successful Black Friday and Peak Season 2025! 💙 #BlackFriday #PeakSeason #ILG
https://www.instagram.com/p/DRl4D_wiLfO/
Black Friday success doesn’t happen by chance -…
Black Friday success doesn’t happen by chance – it happens by preparation. 🖤 Hear from our CEO, Tom Ashley, on the essential steps e-commerce brands should take to achieve the perfect peak. Here’s how to get the most from your peak. ⬇️🖤 #EcommerceTips #PeakSeason #ILGLogistics #BlackFridayPrep
https://www.instagram.com/reel/DRkPsGEEqV6/
Peak season doesn’t have to feel like organised…
Peak season doesn’t have to feel like organised chaos. With the right social content (and the right fulfilment partner 😉), it becomes a whole lot smoother. Here are 10 posts that will genuinely boost conversions this Peak – not fluff, not trends, just what works. Ready to make this your smoothest season yet? 🚀 Take a look at our latest blog for more tips and social post inspiration to see what customers can’t get enough of this Peak. Read the blog from the link in our bio. Wishing you and your teams the best of luck this Black Friday – you’ve got this! 🌟
https://www.instagram.com/p/DRgrHL0CgJ0/
Peak season doesn’t have to be stressful!…
Peak season doesn’t have to be stressful! 🎯🚚 With peak in full swing, our Peak Hub is here to support you. It’s your go-to space for practical guidance and planning tips, to help keep your fulfilment running smoothly throughout the busiest period. Plus, useful resources to support successful all-year-round fulfilment for growing brands. Make sure you check out our Peak Hub from the link in our bio! 🔗
https://www.instagram.com/p/DRebFlrCKmn/
Failed deliveries during Peak Season cost…
Failed deliveries during Peak Season cost businesses more than just a missed parcel – they lead to more customer service calls, returns, lost loyalty and even negative reviews. Our latest article breaks down these hidden costs and explains how ILG’s smart multi-carrier setup helps brands stay in control, reduce risk and keep customers happy. Read the full article from the link in our bio 🔗📦🌟 #PeakSeason #Logistics #MultiCarrier #ILG
https://www.instagram.com/p/DRUPUCvDTOb/
Peak season is here, but it doesn’t have to feel…
Peak season is here, but it doesn’t have to feel overwhelming. You’re not alone. From inventory issues to shipping deadlines, Peak is a challenging time.🛒🚚 Our team shares 6 quick wins to help you stay sharp, stay fast and stay in control. Small changes. Big impact. Watch the video to make this your smoothest peak season yet. 👇 #PeakSeasonReady #TopTips #BlackFriday2025
https://www.instagram.com/reel/DRRwsTcCSFB/
Spotlight on our Charity of the Year! We’re half…
Spotlight on our Charity of the Year! We’re half way through the year fundraising for @togetherforshortlives and we’re incredibly proud to have raised £52,281 so far. Every pound is helping to support seriously ill children and their families and we’re committed to pushing even further! Thank you to everyone who has contributed so far, we couldn’t have done it without your help and support! 💙
https://www.instagram.com/p/DRMt3GUkUJs/
Expedited vs Express: What’s Best for Your…
Expedited vs Express: What’s Best for Your E-Commerce Business? 🚚 Fast delivery can make or break an online sale – but do you know the real difference between expedited and express shipping? Find out which option best suits your business (and your customers) 👇 Read the full article from the link in our bio. 🔗
https://www.instagram.com/p/DRB1B-EDpL2/
World Kindness Day💙 Kindness goes a long way -…
World Kindness Day💙 Kindness goes a long way – sometimes it’s as simple as a smile, a helping hand, or sharing a bit of chocolate 🍫💛 Our team shared some small acts of kindness that made their day a little brighter for #worldkindnessday 💛 Stay to the end of the vid for our sweet surprise visitor today! #deliveringkindness #teamilg #worldkindnessday
https://www.instagram.com/reel/DRAJyRzjJDH/
Volunteering Spotlight! Last week, members of our…
Volunteering Spotlight! Last week, members of our Finance and HR teams spent the day volunteering at the Martlets Hove showroom and sorting centre, in support of Chestnut Tree House Children’s Hospice 💙 They helped sort through piles of donations, ready to be distributed across Martlets’ 30 charity shops in West Sussex. It was a busy but rewarding day – we are proud to support our charity of the year Together For Short Lives, and the amazing work they do in our local community. 👏
https://www.instagram.com/reel/DQ7GgieAJmc/