Browse our Fulfilment Stories
Discover how ILG’s years of logistics know-how and problem-solving help to keep our customers’ orders on track, every hour of every day. Explore a cross-section of fulfilment stories across three of our specialist industries, beauty, fashion and wellbeing.
Netherlands-based sustainable beauty brand Gisou brings traditional honey-infused hair and skincare formulations to thousands of customers in Europe and the US. Post-Brexit Gisou turned to ILG to set up a D2C fulfilment operation within the UK.
ARK Skincare’s business evolved towards a more conventional e-commerce model, and so the required fulfilment capacity rapidly grew.
Bordelle’s high-quality concept in women’s experimental lingerie made an instant impact. Their major growth and international expansion means they needed a reliable fulfilment partner they could trust.
From its roots as a lockdown startup to its blossoming into a beauty brand of international repute, VIEVE has worked hand in hand with ILG in recent years to fuel its growth predominantly across the UK, Ireland and USA.
Charlotte Tilbury is a highly successful, global cosmetics brand. ILG was brought on board to enhance and expand every touchpoint of the fulfilment journey – with glowing success.
Loved worldwide for its stripy and stylish range of beachwear and accessories, in 2020 Dock & Bay (Certified B Corp) chose ILG as its fulfilment partner for the UK and EU. Despite the obstacles of Brexit and Covid-19, ILG went on to help fuel the brand’s phenomenal growth and diversification, both in the UK and wider European markets.
Jones Road Beauty was created by US celebrity make-up artist and entrepreneur Bobbi Brown. ILG is helping Jones Road Beauty meet growing demand for its iconic beauty products in the UK, both online and in-store.
Working with ILG enables ethical children’s clothing brand, Little Green Radicals, to focus on growth through e-commerce, wholesale and flash sales.
MALIN+GOETZ first opened their doors in New York’s Chelsea neighbourhood with a modern, local apothecary approach to luxury skincare. By partnering with ILG, they’ve been able to expand their customer base and offer their trademark attention to detail on a grand scale.
Baby and toddler retailer MORI partnered with ILG to expand their fulfilment capabilities, enabling them to deliver highly personalised orders to meet growing demand.
Self-Portrait fashion label is stocked by major international retailers including Selfridges, Nordstrom and Net-a-Porter, as well as its own online shop. ILG handles fulfilment across Self-Portrait’s channels, delivering a holistic brand experience wherever their luxurious products are sold.
Shower Seal Ltd is the UK’s largest supplier of shower door and bath screen parts, selling to businesses and consumers via its online shop. Our fulfilment services enable them to delight every customer.
The Small Luxury Hotels of the World™ (SLH) brand is an unrivalled portfolio of some of the world’s finest small independent hotels. Partnering with them to manage their distribution network represented a major challenge, that ILG was more than prepared to tackle.
Founded in 2003 by Kathy Phillips, a former Vogue UK Beauty Director, This Works has established a significant presence in the beauty and wellness industry. With ILG, their reach is global.
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Fulfilment Insights
Keep up to date with the latest tips and fulfilment articles >
Omnichannel Logistics: A Guide for Growing E-Commerce Brands
Omnichannel logistics connects online and offline retail. We explore how it drives a seamless customer experience across sales, shipping, and fulfilment.
UK Retail in 2026
New research from 328 UK retail leaders reveals why fulfilment costs, operational complexity and international logistics are the biggest barriers to e-commerce growth. Download the in-depth report here.
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Behind the scenes at one of our recent photoshoots…
Behind the scenes at one of our recent photoshoots 📸 Back in January, we spent the day on site capturing our state-of-the-art warehouses and the products of our prestigious customers. A glimpse into the partnerships and processes that keep everything moving. 🌟 @vieve @byterryofficial @gisou @houseofhackney @shackletonofficial @theinkeylist @melissaodabash
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Scaling Sweet Success: Gisou x ILG🍯💙…
Scaling Sweet Success: Gisou x ILG🍯💙 Founded on six generations of beekeeping heritage, @Gisou has grown into a globally loved beauty brand. Since partnering with ILG in 2021, the brand has achieved double-digit growth, expanded across major UK retailers like @theofficialselfridges, @Harrods, @Cultbeauty and @Sephora, and scaled its fulfilment operations with agility – all while staying committed to sustainability. 🌟 #WeareILG #Gisou #RetailGrowth
https://www.instagram.com/p/DZW_z2RlQhP/
Happy World Environment Day 2026 🌍🌱…
Happy World Environment Day 2026 🌍🌱 Today is a reminder to appreciate the planet we live on and continue making small changes to protect it. Every little action counts – and together at ILG, we’re proud to play our part. đź’™ #WeareILG
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Retail growth is under pressure.…
Retail growth is under pressure. Rising operational costs and fulfilment challenges are reshaping the UK retail landscape faster than ever, and brands are having to adapt quickly just to keep up. Our latest UK Retail Growth Report takes a closer look at what’s driving these pressures, from increasing delivery costs to wider margin constraints, and explores how retailers are responding in a rapidly changing market. If you’re looking to stay competitive and make smarter decisions in the months ahead, these insights are worth a read. 👉 Read the full report from the link in our bio to stay ahead
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🚨 One month to go: EU shipping rules are…
🚨 One month to go: EU shipping rules are changing🚨 The €150 de minimis threshold is being removed – and if you ship high volumes into the EU, costs could rise fast. Even small duties on each item can add up to serious spend over a year. Don’t get caught off guard. See what it could mean for your business and download your free guide today from the link in our bio 👉 #WeareILG #BeautyLogistics #FashionFulfilment #DeMinimis
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The State of UK Retail 2026 🛍️…
The State of UK Retail 2026 🛍️ We asked 328 e-commerce leaders what’s really driving growth right now. Turns out, it’s not demand – it’s operations. Our UK Retail Growth Report 2026 explores the operational challenges facing scaling e-commerce brands, with insights from founders and operations leaders across fashion, beauty, lifestyle and consumer goods. Inside the report, you’ll discover: • The top operational barriers to e-commerce growth in 2026 • Why fulfilment costs now rival marketing spend as the biggest pressure on margins • How brands are managing returns, delivery expectations and multichannel retail • The operational challenges behind international e-commerce expansion • The 10 key trends shaping e-commerce fulfilment and logistics We’ve brought it all together in our latest report, along with 10 key trends shaping e-commerce fulfilment and logistics. đź“Ą Download the full UK Retail Growth Report 2026 to see how leading brands are tackling these challenges from the link in our bio.
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From it’s roots as a lockdown startup to an…
From it’s roots as a lockdown startup to an internationally recognised beauty brand, @VIEVE partnered with ILG to fuel it’s growth across the UK, Ireland and USA. With ILG’s expertise in e-commerce fulfilment and the beauty sector, VIEVE has expanded to over 300 products, tripled sales, and entered new global markets…all in just over three years – a testament to the strength of the partnership and a shared ambition to scale without limits. 💙✨
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You don’t always see what goes on behind the…
You don’t always see what goes on behind the scenes, but this is where the magic happens. Our team keeps everything moving, working seamlessly to deliver for our incredible beauty, retail and ecommerce brands. There’s a lot that goes into getting an order from warehouse to doorstep. This is the team that makes it happen – ensuring every delivery is smooth, efficient, and on time. ✨💙 #WeareILG #BehindTheScenes #BeautyLogistics #FashionFulfilment
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From a purpose-led start-up to a thriving fashion…
From a purpose-led start-up to a thriving fashion brand đź’Ą We’ve proudly partnered with @ScampandDude for over 7 years, supporting their incredible growth while staying true to what matters most – making a difference. From donating over 65,000 Super Scarves to scaling 17x in stock and 1000% peak order growth, this is what happens when purpose meets performance. Together, we’ve built a seamless omnichannel experience, supported rapid e-commerce growth, and helped bring their feel-good fashion to life both online and in-store. A great example of how the right operational support can enable long-term sustainable growth.✨ #WeareILG
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Your brand growth starts here 🚀…
Your brand growth starts here 🚀 At ILG, we help ambitious brands unlock growth at every stage of their journey – whether that’s scaling operations, expanding internationally, strengthening B2B channels or reaching new customers around the world. With the right support behind the scenes, brands can stay focused on what they do best while we power what comes next. Wherever growth takes your brand, we’re here to help make the next chapter happen. đź’Ş
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