Browse our Fulfilment Stories
Discover how ILG’s years of logistics know-how and problem-solving help to keep our customers’ orders on track, every hour of every day. Explore a cross-section of fulfilment stories across three of our specialist industries, beauty, fashion and wellbeing.
Netherlands-based sustainable beauty brand Gisou brings traditional honey-infused hair and skincare formulations to thousands of customers in Europe and the US. Post-Brexit Gisou turned to ILG to set up a D2C fulfilment operation within the UK.
ARK Skincare’s business evolved towards a more conventional e-commerce model, and so the required fulfilment capacity rapidly grew.
Bordelle’s high-quality concept in women’s experimental lingerie made an instant impact. Their major growth and international expansion means they needed a reliable fulfilment partner they could trust.
From its roots as a lockdown startup to its blossoming into a beauty brand of international repute, VIEVE has worked hand in hand with ILG in recent years to fuel its growth predominantly across the UK, Ireland and USA.
Charlotte Tilbury is a highly successful, global cosmetics brand. ILG was brought on board to enhance and expand every touchpoint of the fulfilment journey – with glowing success.
Loved worldwide for its stripy and stylish range of beachwear and accessories, in 2020 Dock & Bay (Certified B Corp) chose ILG as its fulfilment partner for the UK and EU. Despite the obstacles of Brexit and Covid-19, ILG went on to help fuel the brand’s phenomenal growth and diversification, both in the UK and wider European markets.
Jones Road Beauty was created by US celebrity make-up artist and entrepreneur Bobbi Brown. ILG is helping Jones Road Beauty meet growing demand for its iconic beauty products in the UK, both online and in-store.
Working with ILG enables ethical children’s clothing brand, Little Green Radicals, to focus on growth through e-commerce, wholesale and flash sales.
MALIN+GOETZ first opened their doors in New York’s Chelsea neighbourhood with a modern, local apothecary approach to luxury skincare. By partnering with ILG, they’ve been able to expand their customer base and offer their trademark attention to detail on a grand scale.
Baby and toddler retailer MORI partnered with ILG to expand their fulfilment capabilities, enabling them to deliver highly personalised orders to meet growing demand.
Self-Portrait fashion label is stocked by major international retailers including Selfridges, Nordstrom and Net-a-Porter, as well as its own online shop. ILG handles fulfilment across Self-Portrait’s channels, delivering a holistic brand experience wherever their luxurious products are sold.
Shower Seal Ltd is the UK’s largest supplier of shower door and bath screen parts, selling to businesses and consumers via its online shop. Our fulfilment services enable them to delight every customer.
The Small Luxury Hotels of the World™ (SLH) brand is an unrivalled portfolio of some of the world’s finest small independent hotels. Partnering with them to manage their distribution network represented a major challenge, that ILG was more than prepared to tackle.
Founded in 2003 by Kathy Phillips, a former Vogue UK Beauty Director, This Works has established a significant presence in the beauty and wellness industry. With ILG, their reach is global.
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Fulfilment Insights
Keep up to date with the latest tips and fulfilment articles >
Meeting the Challenges of Returns (and Turning Them to Your Advantage)
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7 E-Commerce Logistics Pain Points Outsourced Fulfilment Solves
Struggling with e-commerce fulfilment? Discover how outsourced fulfilment solves 7 logistics pain points to reduce costs, scale faster and improve customer experience.
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Case Study! 💙…
Case Study! 💙 When Bordelle’s growth demanded scalable fulfilment without sacrificing luxury, they partnered with ILG to manage both wholesale and e-commerce orders through seamless system integration. With expert handling, personalised communications and meticulous, brand-led packaging, every order delivers the truly boutique unboxing experience Bordelle is known for. Here’s to the next chapter of growth together!🚀 Read more about our journey with @atelierbordelle from the link in our bio.✨
https://www.instagram.com/p/DTSBbmQjXtw/
Meeting the Challenges of Returns (and Turning…
Meeting the Challenges of Returns (and Turning Them to Your Advantage) 71% of shoppers won’t return after a bad returns experience. Returns matter and getting them right can boost loyalty, protect margins, and strengthen your brand. 👉Read the full blog via the link in our bio.
https://www.instagram.com/p/DTNaLQECvwV/
Happy New Year to you all! 🌟…
Happy New Year to you all! 🌟 Are you back to work and reflecting on Peak? Don’t stress… If 2025 brought delays, rising costs and unhappy customers, now is the time to reset and reach out to one of our friendly experts to give you all the guidance and support you’ll need for a successful 2026. 👉 Read our 7 E-commerce Logistics Pain Points via the link in our bio
https://www.instagram.com/p/DTLDHIUitAZ/
What a month its been! 🚀…
What a month its been! 🚀 Another peak season successfully delivered.🚚 In total, 995,711 orders left our warehouses this peak, each one representing the hard work and dedication of our incredible people. Huge shout out to our amazing team for making it happen and our fantastic customers for being part of our journey. Bring on Peak 2026!💪
https://www.instagram.com/p/DTGHQzYjvoH/
Sustainable Christmas Decoration Competition…
Sustainable Christmas Decoration Competition Winner ♻️🎄 A huge congratulations to our Burgess Hill site for taking the win! Their 6ft flat-pack 3D Christmas tree was crafted entirely from cardboard boxes saved from the recycling bin, with decorations made using food and drink packaging, bottle tops, and other materials found around the warehouse. Even better – many of the hanging decorations were made by our employees and their children, proving that creativity and sustainability go hand in hand. 🌍✨
https://www.instagram.com/p/DS4z3ofDnhX/
We’re proud to see our CEO, Tom Ashley, featured…
We’re proud to see our CEO, Tom Ashley, featured on the Inside Warehousing podcast with UKWA. In conversation with Clare Bottle, Tom reflects on his ILG journey – from hands-on warehouse beginnings to building a specialist logistics business, alongside insights to our growth and performance, and his long-standing commitment to disability inclusion in logistics. A big thank you to UKWA for the invitation and for creating space for honest conversations across our industry. 👉 Listen to the full episode from the link in our bio!
https://www.instagram.com/p/DSkXwWQDd3u/
Merry Christmas and a Happy New Year from all of…
Merry Christmas and a Happy New Year from all of us here at ILG! 🎄 We’d like to thank everyone for your continued support throughout 2025, it truly means so much to us. This year, we’ve been proud to raise money for our Charity of the Year, Together for Short Lives, a UK charity that supports children with life-limiting and life-threatening conditions and their families. Their work focuses on improving access to palliative care, advocating for better services, and providing vital guidance and support. To every single person who donated or supported our fundraising efforts, thank you. We’re incredibly grateful and are excited to continue our efforts into the new year, with over £56,000 raised so far – an achievement we couldn’t have reached without you 💙 We wish you all a joyous festive season and we hope you have a well deserved, restful break!✨
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Feedback like this from our customers is why we do…
Feedback like this from our customers is why we do what we do 💙 Huge credit to the whole ILG team for the dedication and hard work that makes this possible every day 👏 We’re proud to support @theinkeylist in delivering exceptional products to their customers!
https://www.instagram.com/p/DSXUVh5iHg1/
Here are our Five Steps To Switching Your…
Here are our Five Steps To Switching Your Fulfilment Provider 🖐 Your fulfilment partner isn’t just a supplier – they’re an extension of your brand. From delivery experience to customer satisfaction, the right partner will simplify operations and help your business scale with confidence. If you’re considering a change, our five-step guide breaks down what to expect and how to make the transition seamless. 🌟 💙 Have a read of our blog from the link in our bio. 🔗
https://www.instagram.com/p/DSUwu8MCU9e/
Christmas Jumper Day is officially in full swing…
Christmas Jumper Day is officially in full swing here at ILG and we asked our team to dress in their festive jumpers today – and they did not disappoint! From sparkles and snowflakes to full-on novelty knits, we’re spreading a little extra cheer around the office and warehouses today. ✨🎅
https://www.instagram.com/p/DSIR_F6jY2Z/