
Fulfillment Services for E-Commerce
When you choose ILG as your e-commerce business fulfillment provider, your brand – and your products – are in safe hands.
ILG has built its reputation on providing industry-leading customer care to successful e-commerce brands across the UK and around the globe.
Fulfillment Without Fuss
From the moment your customers make a purchase on your website, app or social channels, to the items arriving at their door – your products are our priority. That includes warehouse management, efficient picking and packing, delivery via our carrier network, and excellent UK-based customer support for your teams.
We partner with a range of successful brands to elevate their e-commerce potential, ensuring the entire process is seamless for both the business and their end-customers.
Call us on: +44 344 264 8000
E-Commerce Fulfillment Services
At ILG we donβt just provide fulfillment services; we make sure that the moment the order reaches us, your customer gets the highest level of satisfaction all the way up to delivery and (if needed) beyond. This boosts positive purchase reviews and long-term customer retention.
Gift
Wrapping
Go beyond expectations with gift-wrapping that ensures your products arrive at the doorstep exquisitely parcelled and in perfect condition.
Sometimes the smallest details make the biggest difference. Thatβs why we take special care to wrap your products exactly to your specification, operating as an extension of your own team to deliver customer orders by your design. Branded packaging, protective fillers, tissue paper, decorative ribbon; we use whatever it takes to keep each order safe, on-brand and beautifully presented.

Product Personalization
Make a special gift even more special. Our fulfillment teams can add a name, monogram or message to personalize your products for you, relieving you of the logistical hassle of doing it in-house.

Managing
Returns
Our dedicated returns management teams ensure customers retain a positive impression of your brand even when returning items.

Our E-Comm Experts
Meet our team of highly skilled experts who will help grow your e-commerce business to new heights.


3PL E-Comm Technology
ILGβs WMS can be integrated with all major e-commerce platforms including Amazon.com, Magento, eBay, Shopify and more.
Bespoke facilities
ILGβs secure, efficient fulfillment centers in the UK and EU provide pristine, dust-free spaces in which to stock, pack and distribute your e-commerce products.


Customer Stories
ILGβs order fulfillment services are proven to help our customers be more successful, streamlining their fulfillment and giving their customers exceptional service.
Read ourcase studies
Why E-Commerce Brands Are Choosing Poland Over the Netherlands for EU Fulfillment
In this guide we’ll compare post-Brexit fulfilment, with an honest Netherlands vs Poland comparison, highlighting why Poland is now often seen as the smarter option β and how to make the switch.
ILG Successfully Recertified with ISO 14001
We are thrilled to announce that ILG has been successfully recertified to the ISO 14001 environmental management standard, demonstrating our ongoing commitment to environmental sustainability and responsible business practices.
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π¨ Less than one week until the EU de minimis…
π¨ Less than one week until the EU de minimis rule changes. On 1 July 2026, the β¬150 duty-free threshold disappears. For many UK businesses selling into the EU, that means: π Higher import duties π¦ Increased fulfilment costs π° Reduced margins We’ve analysed real customer shipping data to show just how significant the impact could be – and why many businesses are moving to EU fulfilment before the changes take effect. Swipe to see the figures. #WeareILG
https://www.instagram.com/p/DaDNA81F55s/
On Friday, our team were proud to sponsor and…
On Friday, our team were proud to sponsor and attend the CEW Beauty Awards 2026! β¨ What an incredible day celebrating the very best of the beauty industry. Congratulations to all the finalists and winners on their outstanding achievements. We’re especially thrilled to see so many of our customers recognised for their innovation, talent and dedication. It was fantastic to celebrate your success and see your hard work rewarded. π A special congratulations to: β¨ @Theinkeylist – Amazon Beauty Breakthrough Award β Glycolic Acid Exfoliating Body Stick – Best New Targeted Skincare (Mass) β Exosome Hydro-Glow Complex β¨ @Charlottetilbury – Best New Skin Product β Charlotte’s NEW Magic Cream – Beauty Icon β Hollywood Flawless Filter – Best British Brand β¨ @Gisou – Best New Hair & Scalp Product (Prestige) β Honey Gloss Ceramide Therapy Hair Mask A huge well done to everyone recognised at this year’s awards. We are proud to work alongside such inspiring brands and look forward to celebrating many more successes together. π #WeareILG #CEWBeautyAwards #BeautyAwards #BeautyIndustry #AwardWinners #BeautyBrands
https://www.instagram.com/p/DZ7C67EGiGY/
π€ π A little adventure-inspired look at what…
π€ π A little adventure-inspired look at what we do best. We’ve taken inspiration from a familiar story to highlight some of the ways ILG supports growing brands. Boot personalisation? We’ve got it covered. Orders picked by the chosen ones? Absolutely. Fulfilment that seems to happen when no one’s looking? Pretty much. And if it feels like there’s a snake in your boot when it comes to your current logistics operation… it might be time for a chat. To new markets and beyond! ππ¦ #WeareILG #Personalisation #OrderPicking #CustomerExperience #BehindTheScenes
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We just told our content guy that we need to start…
We just told our content guy that we need to start doing silly reels to stay relevant on social media. He wasnβt entirely convinced! Keep your eyes peeled – more content is on the way! π #WeareILG #Reels #Logistics #BehindTheScenes
https://www.instagram.com/reel/DZsGVFfoJsg/
Giving Back to Our Charity of the Year π…
Giving Back to Our Charity of the Year π On 11th June, as part of the volunteer days offered by ILG and GFS, Kristine and Sambi . spent the day at Chestnut Tree Houseβs Regional Distribution Centre, helping to sort and prepare donated items for distribution across their charity shops. From clothing and accessories to household goods, every item processed played a part in supporting children with life-limiting conditions and their families. It was a hands-on day that gave a real insight into the incredible work that happens behind the scenes to turn donations into vital funding. A huge thank you to Nicky and the warehouse team for making them feel so welcome and for showing us the impact that even a single day of volunteering can have. We’re proud to support Chestnut Tree House as our Charity of the Year and look forward to continuing our fundraising and volunteering efforts throughout the year. π§‘
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Behind the scenes at one of our recent photoshoots…
Behind the scenes at one of our recent photoshoots πΈ Back in January, we spent the day on site capturing our state-of-the-art warehouses and the products of our prestigious customers. A glimpse into the partnerships and processes that keep everything moving. π @vieve @byterryofficial @gisou @houseofhackney @shackletonofficial @theinkeylist @melissaodabash
https://www.instagram.com/p/DZcCkzIjEL2/
Scaling Sweet Success: Gisou x ILGπ―π…
Scaling Sweet Success: Gisou x ILGπ―π Founded on six generations of beekeeping heritage, @Gisou has grown into a globally loved beauty brand. Since partnering with ILG in 2021, the brand has achieved double-digit growth, expanded across major UK retailers like @theofficialselfridges, @Harrods, @Cultbeauty and @Sephora, and scaled its fulfilment operations with agility – all while staying committed to sustainability. π #WeareILG #Gisou #RetailGrowth
https://www.instagram.com/p/DZW_z2RlQhP/
Happy World Environment Day 2026 ππ±…
Happy World Environment Day 2026 ππ± Today is a reminder to appreciate the planet we live on and continue making small changes to protect it. Every little action counts – and together at ILG, we’re proud to play our part. π #WeareILG
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Retail growth is under pressure.…
Retail growth is under pressure. Rising operational costs and fulfilment challenges are reshaping the UK retail landscape faster than ever, and brands are having to adapt quickly just to keep up. Our latest UK Retail Growth Report takes a closer look at whatβs driving these pressures, from increasing delivery costs to wider margin constraints, and explores how retailers are responding in a rapidly changing market. If youβre looking to stay competitive and make smarter decisions in the months ahead, these insights are worth a read. π Read the full report from the link in our bio to stay ahead
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π¨ One month to go: EU shipping rules are…
π¨ One month to go: EU shipping rules are changingπ¨ The β¬150 de minimis threshold is being removed – and if you ship high volumes into the EU, costs could rise fast. Even small duties on each item can add up to serious spend over a year. Donβt get caught off guard. See what it could mean for your business and download your free guide today from the link in our bio π #WeareILG #BeautyLogistics #FashionFulfilment #DeMinimis
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