Award-Winning Customer Service

Giving Back to Our Charity of the Year 💙 On 11th June, as part of the volunteer days offered by ILG and GFS, Kristine and Sambi . spent the day at Chestnut Tree House’s Regional Distribution Centre, helping to sort and prepare donated items for distribution across their charity shops. From clothing and accessories to household goods, every item processed played a part in supporting children with life-limiting conditions and their families. It was a hands-on day that gave a real insight into the incredible work that happens behind the scenes to turn donations into vital funding. A huge thank you to Nicky and the warehouse team for making them feel so welcome and for showing us the impact that even a single day of volunteering can have. We’re proud to support Chestnut Tree House as our Charity of the Year and look forward to continuing our fundraising and volunteering efforts throughout the year. 🧡

Behind the scenes at one of our recent photoshoots 📸 Back in January, we spent the day on site capturing our state-of-the-art warehouses and the products of our prestigious customers. A glimpse into the partnerships and processes that keep everything moving. 🌟 @vieve @byterryofficial @gisou @houseofhackney @shackletonofficial @theinkeylist @melissaodabash

Scaling Sweet Success: Gisou x ILG🍯💙 Founded on six generations of beekeeping heritage, @Gisou has grown into a globally loved beauty brand. Since partnering with ILG in 2021, the brand has achieved double-digit growth, expanded across major UK retailers like @theofficialselfridges, @Harrods, @Cultbeauty and @Sephora, and scaled its fulfilment operations with agility – all while staying committed to sustainability. 🌟 #WeareILG #Gisou #RetailGrowth

Happy World Environment Day 2026 🌍🌱 Today is a reminder to appreciate the planet we live on and continue making small changes to protect it. Every little action counts – and together at ILG, we’re proud to play our part. 💙 #WeareILG

Retail growth is under pressure. Rising operational costs and fulfilment challenges are reshaping the UK retail landscape faster than ever, and brands are having to adapt quickly just to keep up. Our latest UK Retail Growth Report takes a closer look at what’s driving these pressures, from increasing delivery costs to wider margin constraints, and explores how retailers are responding in a rapidly changing market. If you’re looking to stay competitive and make smarter decisions in the months ahead, these insights are worth a read. 👉 Read the full report from the link in our bio to stay ahead

🚨 One month to go: EU shipping rules are changing🚨 The €150 de minimis threshold is being removed – and if you ship high volumes into the EU, costs could rise fast. Even small duties on each item can add up to serious spend over a year. Don’t get caught off guard. See what it could mean for your business and download your free guide today from the link in our bio 👉 #WeareILG #BeautyLogistics #FashionFulfilment #DeMinimis

The State of UK Retail 2026 🛍️ We asked 328 e-commerce leaders what’s really driving growth right now. Turns out, it’s not demand – it’s operations. Our UK Retail Growth Report 2026 explores the operational challenges facing scaling e-commerce brands, with insights from founders and operations leaders across fashion, beauty, lifestyle and consumer goods. Inside the report, you’ll discover: • The top operational barriers to e-commerce growth in 2026 • Why fulfilment costs now rival marketing spend as the biggest pressure on margins • How brands are managing returns, delivery expectations and multichannel retail • The operational challenges behind international e-commerce expansion • The 10 key trends shaping e-commerce fulfilment and logistics We’ve brought it all together in our latest report, along with 10 key trends shaping e-commerce fulfilment and logistics. 📥 Download the full UK Retail Growth Report 2026 to see how leading brands are tackling these challenges from the link in our bio.

From it’s roots as a lockdown startup to an internationally recognised beauty brand, @VIEVE partnered with ILG to fuel it’s growth across the UK, Ireland and USA. With ILG’s expertise in e-commerce fulfilment and the beauty sector, VIEVE has expanded to over 300 products, tripled sales, and entered new global markets…all in just over three years – a testament to the strength of the partnership and a shared ambition to scale without limits. 💙✨

You don’t always see what goes on behind the scenes, but this is where the magic happens. Our team keeps everything moving, working seamlessly to deliver for our incredible beauty, retail and ecommerce brands. There’s a lot that goes into getting an order from warehouse to doorstep. This is the team that makes it happen – ensuring every delivery is smooth, efficient, and on time. ✨💙 #WeareILG #BehindTheScenes #BeautyLogistics #FashionFulfilment

From a purpose-led start-up to a thriving fashion brand 💥 We’ve proudly partnered with @ScampandDude for over 7 years, supporting their incredible growth while staying true to what matters most – making a difference. From donating over 65,000 Super Scarves to scaling 17x in stock and 1000% peak order growth, this is what happens when purpose meets performance. Together, we’ve built a seamless omnichannel experience, supported rapid e-commerce growth, and helped bring their feel-good fashion to life both online and in-store. A great example of how the right operational support can enable long-term sustainable growth.✨ #WeareILG