The Future of Customer Experience

This morning, we were delighted to be joined by our friends at Grundon, who ran an engaging session for our teams on the importance of recycling – not just our own waste, but our customers waste too. It was an informative, interactive and fun session, packed with useful insights, surprising facts and even some games (with prizes up for grabs!).A huge thank you to @grundonrecycle for helping us all think a little greener 🌍

Quick question with quick answers 🎤⚡ We’re kicking off our ILG Quickfire series with a simple one… Roughly how many brands are we shipping for right now? 👀📦 Have a guess before we give it away… 📦 #WeareILG

Driving Growth on Tiktok Shop Through Affiliates and Lives 🚀 On Tuesday 6th October, we’re partnering with @cew_uk and Silta Socials for an exciting morning at TikTok Shop HQ! 🎥✨ We’ll be diving into the world of affiliates and livestreaming, exploring how brands can use both to drive sales, boost engagement and support growth. Hear directly from industry leaders and TikTok Shop insiders as they share real experiences, challenges and lessons learned – alongside practical insights you can take back to your brand. You can register from the link in our bio 💙

Driving Growth on Tiktok Shop Through Affiliates and Lives 🚀 On Tuesday 6th October, we’re partnering with @cew_uk and Silta Socials for an exciting morning at TikTok Shop HQ! 🎥✨ We’ll be diving into the world of affiliates and livestreaming, exploring how brands can use both to drive sales, boost engagement and support growth. Hear directly from industry leaders and TikTok Shop insiders as they share real experiences, challenges and lessons learned – alongside practical insights you can take back to your brand. You can register from the link in our bio 💙

Everyone has a superpower… apparently ours involves a lot of picking, packing and products. 🦸‍♀️📦 Behind every order are plenty of little details that have to come together – from picking and packing to personalisation and presentation. Luckily, our teams are pretty good at making it all look easy. 💙 What would your fulfilment superpower be? 👀 #WeareILG #Superpowers

We’re so proud to share that ILG has been shortlisted for the Environmental & Sustainability Award at the Northamptonshire Logistics Awards 2026! 🌱🏆 Sustainability is something we’re continuing to build into the way we work, so it’s brilliant to see the efforts of our teams recognised in this way. A huge thank you and well done to everyone across ILG who has played a part – and good luck to all of the other finalists! 💙

Ever wondered what goes into packing an order? 📦 We’re taking you behind the scenes to show you our 8-step order packing process – from picking the products to getting everything packed and ready to head out the door. A little look at what happens behind every order before it makes its way to you. 👀 Now the real question… how many times can one person say the word “box” in one video? 😂 #WeareILG #8StepPackingProcess #BehindTheScenes

To kickstart Sustainable September, we celebrated Green Day with our team coming together in their best green outfits! 🌿💚 Sustainability is a big part of how we think at ILG, and throughout September we’ll be shining a light on the small changes and everyday choices that can make a real difference. Green Day was a fun way to get everyone involved, start the conversation and kick off a month focused on making more sustainable choices. 🌍 A big thank you to everyone who got involved (and committed to the green outfits! 💚) #WeareILG #SustainableSeptember #GreenDay

Quickfire Questions, Warehouse Edition💥 We put some of our warehouse team on the spot to get to know the people behind ILG a little better… with some very important questions, obviously. 😂 Because behind every order we pick, pack and send is a brilliant team keeping things moving. 💙 #WeareILG #QuickFireQuestions #Teamwork

Great fulfilment isn’t just about getting an order from A to B – it’s about making sure the experience still feels like the brand. 💙 For @atelierbordelle, that means everything from carefully following their quality controls to delivering the bespoke wrapping and packaging their customers expect. As their e-commerce and wholesale business has grown internationally, we’ve been proud to support them behind the scenes and help keep that experience consistent. A great example of what can happen when the right partnership is in place. 🤝 #WeareILG #Bordelle #CaseStudy