Omnichannel Fulfillment & Logistics
Your brand’s retail channels – all managed expertly by one fulfillment partner.
By streamlining D2C e-commerce, as well as your retail and wholesale fulfillment via one fulfillment partner, you benefit from greatly improved efficiency and economies of scale.
Fulfillment Streamlined Across All Channels
While many fulfillment partners only manage e-commerce or delivery to retail, ILG understands the many benefits of providing all these services for brands, enabling an omnichannel fulfillment operation that is holistic, centralised and lean. One partner instead of two. A single customer service team. A single view of inventory. This singularity and transparency brings improved efficiency and economies of scale – and enables brands to respond to online and offline peaks in demand from one single pool of stock. ILG has the technology, facilities and expertise to support across all your retail channels, in one place.
Online and In-Store
Your customers expect a seamless experience across multiple shopping channels, so whether you sell your products on your own website, a 3rd party retail website or app, in a high street store, or in your own seasonal pop-up, you want flexible, reliable, expert fulfillment – that delivers on all fronts. With a single integrated inventory system you can achieve real-time visibility of stock and prevent overselling across online and offline channels simultaneously. Maximise peak periods, emerging trends or influencer activity and see even greater exposure for your brand with omnichannel fulfillment that puts your products wherever your customers are ready to buy.
Retail Expertise
ILG has been fulfilling orders to retailers for many years and our experience has given us an in-depth understanding of their requirements. Our ability to read through vast manuals and select the features that are needed to be compliant is of great value to our customers selling in-store, as well as through websites. We also have the communications services set up to manage relationships with multiple retailers, ensure we meet booking slot requirements and that stock is booked in prior to arrival.
E-Commerce Fulfillment
Your brand and your products are in safe hands with ILG – we provide industry-leading e-commerce fulfillment services direct to your end-customers.
Fulfillment Services forE-Commerce
Delivery to Retail Fulfillment
We ensure your products are right where they need to be, right on time and on brief with our industry-leading delivery to retail services.
Delivery to Retail ServicesEuropean Fulfillment
If you have customers in the EU, or want to grow your market share there, ILG’s EU-based fulfillment centers make it easier, faster and more cost-effective for you to reach them.
European FulfillmentWe provide omnichannel fulfillment to many successful and fast-growth brands, helping them to scale their business while improving efficiency and delighting customers at every touch point.
Call us on: +44 344 264 8000
Going the Extra Mile
At ILG, we provide a range of value-add services that enrich customer experience and enhance customer retention.
Gift
Wrapping
Make every product a special moment with optional gift wrapping. All gift wrapped products from ILG come beautifully presented, with fast lead times on all items, so a special occasion never gets missed.
Personalizing
Products
Products as unique as your customers – our experts can embroider, emboss, print and engrave items with names and messages to give a truly personal touch. All personalization is carried out to a high standard, making it perfect for gifts and special occasions.
Returns Management
We keep returns simple and frictionless for both you and your customers.
With enclosed, tailored labels, clear instructions and branded returns packaging as an option with every order, making a return to ILG couldn’t be simpler.
Ready to Outsource Your Fulfillment?
Need Organic Fulfillment Services?
Our warehouses are certified by the Soil Association to handle organic products. Learn more >
Fulfillment Stories
Our services are helping ambitious brands to become more successful. Read their stories.
Read ourcase studies
Got a question?
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How to Manage Your Stock with SKU Numbers: Best Practice Guide
If you’re an e-commerce business looking to expand into the UK or European markets, efficient inventory management is essential. Learn how to manage stock with SKU numbers with our best practice guide.
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💜 Our Charity of the Year: Together for Short…
💜 Our Charity of the Year: Together for Short Lives 💜 Throughout June, the ILG team came together to raise over £23,000 through the sale of donated brand items – all in support of Together for Short Lives, our Charity of the Year – and so far, were off to an incredible start! Every pound raised helps seriously ill children and their families get the care and support they need. A huge thank you to our team, our brand partners and everyone who contributed.
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E-book: A conversation with Scamp & Dude⚡…
E-book: A conversation with Scamp & Dude⚡ At @TheIndustryfashion LIVE: The Omnichannel Opportunity, Jo Tutchener Sharp, Scamp & Dude Founder and CEO, sat down with Sam Taylor, ILG Client Services Director, to discuss how a strong strategic partnership with a customer-centric third-party logistics provider (3PL) can help fuel omnichannel growth. Download our e-book from the link in our bio to read some of the day’s takeaway tips!
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Case Study! 💙…
Case Study! 💙 @CharlotteTilbury has an incredible portfolio of clients in the world of media and show-business, making it a highly successful, global cosmetics brand. ILG was brought on board to enhance and expand every touchpoint of the fulfilment journey – with glowing success. Read more about our journey with Charlotte Tilbury from the link in our bio! 💗💄
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Happy Canada Day from ILG! 🇨🇦…
Happy Canada Day from ILG! 🇨🇦 As we celebrate the spirit of Canada and our growing connection to Canadian businesses, we’re also looking ahead to how we can support your next big move. 📢 Join us on July 8 for a free 35-minute webinar: “Expand Your Business into the UK & EU with Confidence” Learn how ILG can simplify your global logistics and open new markets for you. Save yourself a spot by clicking the link in our bio!
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🎙️Canadian brands thinking of expanding to…
🎙️Canadian brands thinking of expanding to the UK or EU? Meet the experts behind the webinar: Danny Ellard from @ilg_logistics and Liam Payne from @SimplyVAT have helped global brands break into the UK and EU – now they’re sharing their playbook. Expect real insights, practical advice, and zero fluff. 🗓️ 8th July | 11am ET Secure your spot and register from the link in our bio!
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Last week, we were proud to sponsor and attend the…
Last week, we were proud to sponsor and attend the @Cew_UK Beauty Awards 2025! It was a fabulous evening celebrating the best of beauty and we want to congratulate all of the finalists and winners on their amazing achievements.🏆🌟 Thanks to the CEW team for a wonderful evening!💙 Find the full list of winners on the CEW website. #CEW #2025CEWBeautyAwards #ILG
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Clean Air Day 🌱…
Clean Air Day 🌱 Last week, we stepped outside and swapped boardrooms for blue skies to mark Clean Air Day! At ILG, we’re always looking for ways to reduce our impact and boost wellbeing — and something as simple as a lunchtime walk is a reminder that small actions can lead to big change. Here’s to cleaner air and clearer minds. 🌍💡🌱 #CleanAirDay #Sustainability #TeamILG
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ILG has been named a finalist for ‘Best…
ILG has been named a finalist for ‘Best Logistics Solution’ at the @BeautyMatter 2025 Awards – for the third year in a row! 💙💄 We’re so pleased to be recognised for doing what we love — helping beauty brands deliver their products seamlessly to customers’ doors. A huge thank you to our incredible team, clients, and partners who make this possible every day. 🌟Read more about the nomination via the link in our bio. #BeautyMatterAwards #ILG #LogisticsWithCare #EcommerceFulfilment #BeautyLogistics #BMAwards2025
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Canadian brands thinking of expanding to the UK or…
Canadian brands thinking of expanding to the UK or EU? Join @ilg_logistics and @SimplyVAT for a fast-paced, practical webinar designed to help you scale internationally – without the usual headaches. ✅ UK + EU fulfilment made simple ✅ VAT compliance explained ✅ Real case study insights from Malin+Goetz 🗓️ 8th July | 11am ET 🎯 Free to attend – register via the link in our bio!
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📦💬 “Being able to meet the people behind…
📦💬 “Being able to meet the people behind all the efforts that go into getting products to our customers, it’s been so great, and they’re an extension to our team.” We caught up with @lemonfuller, CEO of @lemonadedolls Dolls, right where their products are picked, packed and shipped to talk about growing a purpose-driven brand, staying true to your mission and how ILG helps make it happen. From fulfilment to sustainable packaging, it’s more than logistics — it’s a true and fruitful partnership. 🍋🍋🍋 👉Hear Lemon’s advice to all brands, new and old, on why choosing the right partner can make all the difference and why sustainability is always a must. #ILG #LemonadeDolls #Lingerie #BrandPartnership #SustainableGrowth #BehindTheScenes
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