Award-Winning Order Fulfillment Services
Outsource your order fulfillment to the UK’s leading 3PL. Whether your customers are in the UK, EU or across the globe, we create an exceptional fulfillment experience that’s more cost-efficient and reliable. Choose ILG and enjoy the support of our high-calibre people, cutting-edge technology and 12 specialized facilities based in the UK and EU, with omnichannel fulfillment that meets all your retail channels’ requirements.
Your Promise is Our Promise
Everything at ILG is geared to ensure your customer promise is delivered with every order, through exceptional e-commerce fulfillment. From online checkout to package opening, we cover every detail. Helping to delight your customers, encourage brand loyalty and scale your order volumes as your brand grows.
Fulfillment Services Tailored to You
We know that every business is unique. With decades of experience in helping brands achieve multi-channel fulfillment success, we’re positioned to help you grow in whatever industry you operate in, giving you a tailored fulfillment solution that moulds to your needs. We also support multiple B CORP Certified brands, including Scamp & Dude, Dock & Bay, and With Nothing Underneath.
Fashion
Fulfillment
We specialize in e-commerce and retail fulfillment for high-end clothing, accessory and footwear brands.
Fashion FulfillmentBeauty
Fulfillment
Our services are geared for high-quality cosmetics, skincare, haircare and male grooming products.
Beauty FulfillmentWellbeing
Fulfillment
We provide bespoke services for personal care, wellness, CBD and nutraceutical product lines.
Wellbeing FulfillmentWe partner with all kinds of ambitious e-commerce and retail brands, from fashion, beauty and wellbeing to organic, luxury electronics, premium baby accessories and other exclusive lines. We can help you grow too.
Call us on: +44 344 264 8000
Adding Something Special
Gift
Wrapping
Nothing enhances a package more than bespoke gift wrapping. We ensure your products arrive on time, looking good and in perfect condition.
Personalizing
Products
We can turn an order into a unique personalized gift by adding a name, monogram or special message to your products.
Our staff are trained to process personalization requests with each order and emboss, embroider or engrave names, messages or logos to specification as part of the fulfillment process. From customized fashion items to personalized makeup products, we can make each of your customer’s orders their very own.
Returns Management
We make Returns easy and friction-free for your customers, so their experience is positive, on-brand and hassle-free for you.
UK and EU Fulfillment Expertise
Benefit from our many years of fulfillment experience and practical expertise within British and European markets. Our teams are highly trained and always ready to help.
Simplified
E-Commerce Fulfillment
We make integration with our WMS easy, and our state-of-the-art picking systems and fulfillment technology make order processing more precise and efficient. With a seamless integration with all mainstream e-commerce platforms, setting up with ILG couldn’t be simpler.
Bespoke
Facilities
Your stock is housed in clean warehouses certified by the Soil Association and configured to keep your precious products safe, enabling efficient picking, packing and distribution via our trusted network of carriers.
Delivery to Retailers
We ensure that physical stores and e-tailers are always well supplied with your products, with deliveries on schedule and 100% compliant with vendor manuals.
Ready to Outsource Your Fulfillment?
Looking to Fulfil Orders in the EU?
We can solve your EU fulfillment challenges and help you set up an established base in mainland Europe.
Find out more about ILG’s European Fulfillment Option >
Fulfillment Stories
Our services are helping ambitious brands to become more successful. These are their stories.
Read ourcase studies
Got a question?
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It was great to welcome @Grundonrecycle to our…
It was great to welcome @Grundonrecycle to our Brackmills 2 warehouse in Northampton last week! They spent the day filming and chatting with our team about all the progress we’ve made on our sustainability journey over the past few years. 🌱 Some of our team also had the opportunity to visit one of Grundon’s Materials Recovery Facilities and their Energy from Waste Facility, which were fascinating to see. Stay tuned for the full Grundon x ILG case study vid coming soon! ♻️
https://www.instagram.com/p/DP1e0MeDntw/
Back in August, members of Team ILGFS took on the…
Back in August, members of Team ILGFS took on the incredible Three Peaks Challenge – conquering Ben Nevis, Scafell Pike and Snowdon in just three days! ⛰️ Now that the fundraiser has officially closed, we’re so proud to share that together we raised an amazing £13,900 for Together for Short Lives! 💜 We just want to say a huge thank you to everyone who donated, supported and cheered us on along the way, your generosity will make a real difference to families with seriously ill children.🌟
https://www.instagram.com/p/DPx5cObgG9x/
Sneak peek! 👀…
Sneak peek! 👀 Yesterday, we partnered with Beauty Vibe to host our fifth panel event in The Beauty Vibe series. Joined by a fantastic group of industry experts, we explored “The Future of Distribution” and “The Future of Customer Experience”. A special shoutout to Beauty Vibe & Noelle Mahdi Shine for bringing the event and discussion to life and to all of the panellists for sharing invaluable insights into the future of the beauty industry! 💄 We loved connecting with so many inspiring people at such a stunning venue and can’t wait to share some key insights and commentary from the panel soon!💗
https://www.instagram.com/p/DPoTnbKDsfE/
Thanks for joining us! 🚀…
Thanks for joining us! 🚀 If you missed our recent webinar on Maximising Poland for Speedy Cross-Border Growth, here’s the one-liner takeaway: Brands using Poland as their EU fulfilment hub are delivering faster, slashing costs and keeping VAT simple. For CFOs and Founders weighing up EU expansion, the message was clear – speed and compliance don’t have to mean higher cost or complexity. Huge thanks to everyone who joined live and shared their challenges around tariffs, customs and margin pressure and to Sam Taylor (ILG) and Liam Payne (SimplyVAT) for the expert insights. Missed it? Catch up on the full session from the link in our bio 🌟
https://www.instagram.com/p/DPjcZxGDZHi/
We’re thrilled to be the primary sponsor of The…
We’re thrilled to be the primary sponsor of The Future of Beauty Growth: Part 2 in London this week, in partnership with our friends at Beauty Vibe.🌟 Our CEO, Tom Ashley will join other industry leaders to explore ‘The Future of Distribution’ – a hands-on session diving into scaling across channels and territories, tariffs, De Minimis rules and phased international growth. The evening continues with ‘The Future of Customer Experience’, featuring panels on how personalisation, immersive retail, AI, training and merchandising innovation are redefining the beauty journey. We can’t wait to connect with the brilliant minds helping beauty brands scale with confidence. See you there! 💙
https://www.instagram.com/p/DPgYiL2jqwc/
How Does a Fulfilment Partner Support the Growth…
How Does a Fulfilment Partner Support the Growth of Indie Brands? 💭 For indie brands, every order matters. Partnering with the right fulfilment provider can make all the difference: ✅ More time to focus on product, marketing and customers ✅ Faster shipping and smoother returns for happier customers ✅ Lower costs through bulk shipping and smarter stock management ✅ Access to logistics expertise, technology and useful data ✅ Flexibility to scale, expand overseas and test new markets At ILG, we’ve supported indie brands for many years, bringing agility, honesty and practical problem-solving to every partnership. We don’t see ourselves as just a supplier – we become part of your team. 💬 As Gisou’s Head of Logistics & Warehousing, Sophia van der Schaaf, says: “ILG are absolute superstars. If we need to move fast, they have agility like I’ve not seen before in other 3PLs. And they hit their KPIs every time!” – Sophia van der Schaaf, Head of Logistics & Warehousing, Gisou With ILG, your brand is in safe hands. 👉 Read the full article to see how the right fulfilment partner can fuel sustainable growth from the link in our bio.
https://www.instagram.com/p/DPVkvw4CprI/
Throughout September, we celebrated Sustainable…
Throughout September, we celebrated Sustainable September with a variety of incentives and events for our whole team to get involved in. Here are just a few highlights of what we got up to! 🛍️ From start to finish, we hosted a pop-up shop with items kindly donated by some of our amazing customers. This not only helped reduce waste but also raised money for our charity of the year, Together for Short Lives, with a fantastic grand total of £12,134 raised! 🍏Each Wednesday, our team embraced sustainability by bringing in homemade lunches, helping to reduce both food waste and unnecessary packaging. To add some extra fun, we also encouraged everyone to showcase their best second-hand fashion finds, a great way to highlight that making eco-friendly choices can be both practical and stylish. 💚 We celebrated Green Day by asking everyone to come in wearing an item of green clothing. 🚯 On World Cleanup Day, our Brackmills team got stuck in with litter picking to support the local community. 🚲 On World Car Free day, we encouraged everyone to work from home or use more carbon-friendly alternatives to their usual commute, such as walking, cycling or using a mode of public transport. ♻️ We wrapped up the month with Recycling Week, joined by Grundon, who delivered an engaging session on the importance of recycling – not just our own waste, but our customers’ too. What a month it’s been! We’re so proud of the enthusiasm and commitment shown by our teams throughout the month, it’s a great reminder of the difference we can make when we work together for a more sustainable future! 💚♻️💪
https://www.instagram.com/p/DPTiQTGjJw5/
Meet the panellists! 💙…
Meet the panellists! 💙 Next Thursday, we’re bringing together some of the beauty industry’s most influential leaders for The Future of Beauty Growth: Part 2! We’ll be exploring ‘The Future of Distribution’ and ‘The Future of Customer Experience’ in two exclusive panels hosted by @beautyvibelondon @shine.noelle 🌟 Meet the experts who will be sharing their knowledge and key insights on the day and stay tuned for all the post-panel insights which will be coming soon! 🎤
https://www.instagram.com/p/DPRA2rVALXO/
That’s a wrap on Recycling Week! ♻️…
That’s a wrap on Recycling Week! ♻️ Yesterday, we were delighted to be joined by our friends at Grundon, who ran an engaging session for our teams on the importance of recycling – not just our own waste, but our customers’ too. It was an informative, interactive and fun session, packed with useful insights, surprising facts and even some games (with prizes up for grabs!). A huge thank you to @grundonrecycle for helping us all think a little greener 🌍 and to our teams for getting so involved in Recycling Week!
https://www.instagram.com/p/DPEFfr7AnLB/
Peak season is when the pressure really kicks in.…
Peak season is when the pressure really kicks in. The ‘Ops Crush’ is real – that point when fast-growing brands feel the weight of fulfilment and logistics more than any other time. In this piece for Transport & Logistics Magazine, ILG’s Marketing Director, Andy Hunt, looks at why so many brands hit a wall when scaling, how logistics often becomes the bottleneck, and how to build foundations for sustainable growth: Click the link in our bio to read the full article 🔗 As we head into Peak 2025, it’s a good reminder that growth only happens if your operations can keep up.
https://www.instagram.com/p/DPBdNA9DTx7/