Fulfillment Services for E-Commerce
When you choose ILG as your e-commerce business fulfillment provider, your brand – and your products – are in safe hands.
ILG has built its reputation on providing industry-leading customer care to successful e-commerce brands across the UK and around the globe.
Fulfillment Without Fuss
From the moment your customers make a purchase on your website, app or social channels, to the items arriving at their door – your products are our priority. That includes warehouse management, efficient picking and packing, delivery via our carrier network, and excellent UK-based customer support for your teams.
We partner with a range of successful brands to elevate their e-commerce potential, ensuring the entire process is seamless for both the business and their end-customers.
Call us on: +44 344 264 8000
E-Commerce Fulfillment Services
At ILG we don’t just provide fulfillment services; we make sure that the moment the order reaches us, your customer gets the highest level of satisfaction all the way up to delivery and (if needed) beyond. This boosts positive purchase reviews and long-term customer retention.
Gift
Wrapping
Go beyond expectations with gift-wrapping that ensures your products arrive at the doorstep exquisitely parcelled and in perfect condition.
Sometimes the smallest details make the biggest difference. That’s why we take special care to wrap your products exactly to your specification, operating as an extension of your own team to deliver customer orders by your design. Branded packaging, protective fillers, tissue paper, decorative ribbon; we use whatever it takes to keep each order safe, on-brand and beautifully presented.
Product Personalization
Make a special gift even more special. Our fulfillment teams can add a name, monogram or message to personalize your products for you, relieving you of the logistical hassle of doing it in-house.
Managing
Returns
Our dedicated returns management teams ensure customers retain a positive impression of your brand even when returning items.
Our E-Comm Experts
Meet our team of highly skilled experts who will help grow your e-commerce business to new heights.
3PL E-Comm Technology
ILG’s WMS can be integrated with all major e-commerce platforms including Amazon.com, Magento, eBay, Shopify and more.
Bespoke facilities
ILG’s secure, efficient fulfillment centers in the UK and EU provide pristine, dust-free spaces in which to stock, pack and distribute your e-commerce products.
Customer Stories
ILG’s order fulfillment services are proven to help our customers be more successful, streamlining their fulfillment and giving their customers exceptional service.
Read ourcase studies
Tom Ashley Appointed CEO of ILG & GFS
We are pleased to announce that Tom Ashley has been appointed CEO of ILG and GFS. Find out more about his appointment here.
Five Steps To Switching Your Fulfillment Provider
For every business that relies on a fulfillment/3PL partner to get products into the hands of their customers, working with the right provider is a must.
Got a Question?
Fulfillment
Pricing
Organic
Fulfillment
Our Awards
Winner:
Best Logistics Solution 2024
Winner:
Excellence in Customer Service 2023
Winner:
Logistics Service Provider of The Year 2022
Follow Us
Christmas Jumper Day is officially in full swing…
Christmas Jumper Day is officially in full swing here at ILG and we asked our team to dress in their festive jumpers today – and they did not disappoint! From sparkles and snowflakes to full-on novelty knits, we’re spreading a little extra cheer around the office and warehouses today. ✨🎅
https://www.instagram.com/p/DSIR_F6jY2Z/
Black Friday Weekend is complete!!! 💙💪…
Black Friday Weekend is complete!!! 💙💪 MASSIVE thank you to all our customers for keeping us on our toes & building success together, and to our colleagues for their dedication & true teamwork!
https://www.instagram.com/reel/DSFT7NeFE64/
Last Tuesday, we sponsored the 2025 CEW achiever…
Last Tuesday, we sponsored the 2025 CEW achiever awards at the Rosewood London. 🌟 It’s always one of the highlights of the year, celebrating the incredible talent in the beauty industry. We had such a fantastic evening celebrating with some of our amazing customers – @thisworks, @theinkeylist and @drsamsskincare 💙 Also a special shoutout to @VIEVE’s Jamie Genevieve for winning an Achiever Award! 🌟 And the biggest thank you to @cew_uk, for such a wonderful evening ✨
https://www.instagram.com/p/DSDMjWAFYee/
Case Study! 💙…
Case Study! 💙 Since opening their modern apothecary in Chelsea, NYC back in 2004, @malinandgoetz has grown into a standout unisex skincare brand. As they expanded into the UK and EU, they chose ILG as their fulfilment partner – a perfect fit for their attention to detail. With flexible logistics and dedicated support, ILG helps MALIN+GOETZ deliver luxury skincare on an international scale.
https://www.instagram.com/p/DR2VXDfDjdQ/
The 2025 Autumn Budget changed the fulfilment…
The 2025 Autumn Budget changed the fulfilment game. 🚚 If you’re still running your own warehouse, this one’s for you. We’ve published a new blog on why outsourcing could protect your margins. 📦Read the full breakdown from the link in our bio.
https://www.instagram.com/p/DRxFq0_CvT-/
Happy Black Friday! 🖤 Huge shoutout to our…
Happy Black Friday! 🖤 Huge shoutout to our incredible teams who are working hard to get orders out the door today! 🛍️🌟 Wishing everyone a successful Black Friday and Peak Season 2025! 💙 #BlackFriday #PeakSeason #ILG
https://www.instagram.com/p/DRl4D_wiLfO/
Black Friday success doesn’t happen by chance -…
Black Friday success doesn’t happen by chance – it happens by preparation. 🖤 Hear from our CEO, Tom Ashley, on the essential steps e-commerce brands should take to achieve the perfect peak. Here’s how to get the most from your peak. ⬇️🖤 #EcommerceTips #PeakSeason #ILGLogistics #BlackFridayPrep
https://www.instagram.com/reel/DRkPsGEEqV6/
Peak season doesn’t have to feel like organised…
Peak season doesn’t have to feel like organised chaos. With the right social content (and the right fulfilment partner 😉), it becomes a whole lot smoother. Here are 10 posts that will genuinely boost conversions this Peak – not fluff, not trends, just what works. Ready to make this your smoothest season yet? 🚀 Take a look at our latest blog for more tips and social post inspiration to see what customers can’t get enough of this Peak. Read the blog from the link in our bio. Wishing you and your teams the best of luck this Black Friday – you’ve got this! 🌟
https://www.instagram.com/p/DRgrHL0CgJ0/
Peak season doesn’t have to be stressful!…
Peak season doesn’t have to be stressful! 🎯🚚 With peak in full swing, our Peak Hub is here to support you. It’s your go-to space for practical guidance and planning tips, to help keep your fulfilment running smoothly throughout the busiest period. Plus, useful resources to support successful all-year-round fulfilment for growing brands. Make sure you check out our Peak Hub from the link in our bio! 🔗
https://www.instagram.com/p/DRebFlrCKmn/
Failed deliveries during Peak Season cost…
Failed deliveries during Peak Season cost businesses more than just a missed parcel – they lead to more customer service calls, returns, lost loyalty and even negative reviews. Our latest article breaks down these hidden costs and explains how ILG’s smart multi-carrier setup helps brands stay in control, reduce risk and keep customers happy. Read the full article from the link in our bio 🔗📦🌟 #PeakSeason #Logistics #MultiCarrier #ILG
https://www.instagram.com/p/DRUPUCvDTOb/