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ILG: the Order Fulfillment Specialists

Whether you’re outsourcing fulfillment for the first time, or thinking of changing your fulfillment provider, it pays to talk to ILG. Fulfillment consultants recommend us to their clients because our expertise, technology and facilities are geared to ensure healthy, long-term business development for e-commerce brands.

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Experts in E-Commerce and Retail Fulfillment

We take care of every fulfillment channel. So, whether you sell via your website, social media or High Street retail, we give your customers an exceptional purchase experience and deliver your brand promise. We offer a range of personalization, gift-wrapping and returns services. And our scalable services are designed to flex with demand and grow as you grow.

We’re also award winners in our industry, winning BeautyMatter NEXT Award for Best Logistics Solution in 2024, UKWA’s Logistics Service Provider of the Year in 2022, and Excellence in Customer Service in 2023.

“ILG is a company shot through with passion and professionalism at every level. They truly stand out in their industry and understand the importance of building a rewarding and sustainable business partnership.”

Operations Director, Charlotte Tilbury

We partner with some of the brightest starts in e-commerce

Growing with Trinny London

From its 2017 launch until the present day, Trinny London has partnered with ILG for its e-commerce and retail fulfillment needs. Between Oct 2017 and Nov 2020, Trinny London grew from a 3-employee start-up to a global beauty phenomenon and saw monthly e-comm order volumes increase more than 20-fold.

“ILG has been an invaluable partner from day one. They’ve been completely proactive and reliable, which has enabled us to focus on growing the business.”

Trinny Woodall, Trinny London

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Trusted by fulfillment consultants and brands,
in equal measure

Whilst we enjoy direct relationships with the majority of our clients, as we find this leads to a close and collaborative relationship from day one, we also have positive long-standing partnerships with many fulfillment consultants. One example is Vibe Partners, specialist beauty and wellness incubator and operator that builds and commercialises future brands.

‘When building and commercialising future brands, I rely on trusted partner specialists to help support my clients as they climb their growth curve. Having worked with ILG on and off since 2013, I have full confidence in their ability to deliver industry-best e-commerce fulfillment to brands at every stage of their development, from fledgling startup to global industry leaders.’

Noelle Shine, CEO, Beauty Vibe

About ILG

Founded in 1990, ILG is a market leader in outsourced order fulfillment and delivery. With the latest technology, state-of-the-art facilities and expert, highly trained staff, we specialize in retail and e-commerce fulfillment. We employ over 500 people across 12 warehouses in the UK and EU and serve over 350 customers worldwide, from fast-growth e-commerce businesses to high-profile retail brands. As part of Yusen Logistics, we offer global air, road and sea freight services.

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ILG warehouse employee looking at data screen

What does a Fulfillment or Logistics Consultant do?

Fulfillment consultants match businesses with 3PLs based on their requirements. As well as making sure that your logistics partner is equipped to deal with your product range and the scale of your operations, a good cultural fit is important to ensure a strong and long-term partnership.

A logistics consultant will assess your existing distribution set-up and recommend areas that can be optimized to ensure efficient warehousing and delivery at every stage. They will also look to the future, to ensure you work with a 3PL that has the capacity to grow as your business grows, with scalability and flexibility built into their own approach.

That’s why ILG are a popular choice for fulfillment and logistics consultants: they know that we use industry-leading technology to ensure high pick-level accuracy and accurate inventory data, backed up by a multiple award-winning team.