
Many Happy Returns for Less
Ease the burden and cost of returns, speed the journey to resale and give your customers an exceptional returns experience, all with one simple integration.
Cut the Cost of Returns
Save money and time on managing returns with dynamic options for your customers to exchange or cross-purchase. And they can choose fully paid, part-funded or free returns. It all adds up to easier processing of customer refunds and faster return to stock for resale.
- 200+ returns options in 195 countries
- 320,000 global drop-off locations
- Localized in 35 languages
- Electronic customs declarations for duty relief

Control Your Global Returns
Get a clear single view of all your returns data and inventory. See in an instant whatโs being returned, why and when. Our returns solution gives you real-time 20:20 vision for greater control and speedier, more efficient handling back at the fulfillment center.ย
Find Out How to Effectively NavigateE-Commerce Returns

Easy & Affordable to Deploy
With an affordable flat monthly fee and minimal upfront investment, our returns solution will quickly streamline your returns management and pay its way. And we make integration easy via API or certified connectors with all leading e-commerce platforms.
Read Our Fashion Customer Stories
Key Business Benefits?
- Cut the burden and cost of returns
- More visibility and faster returns
- Seamless, branded returns experience for your customers
- No more manual data entry
- Paperless returns optimized for desktop, mobile and tablet

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Empowering Your Next Chapter with ILG ๐…
Empowering Your Next Chapter with ILG ๐ Every brand has a story, we help you deliver it. ๐ฆโจ Whether youโre scaling up or levelling up, ILG is here to empower your next chapter. #ILG #EmpoweringYourNextChapter #FulfilmentThatDelivers #LogisticsForGrowth
https://www.instagram.com/reel/DQXDKLbgSP7/
Case Study! ๐…
Case Study! ๐ Jones Road Beauty, founded in 2021 by US make-up artist and entrepreneur Bobbi Brown, saw rapid growth with orders tripling in its first year and doubling in the second. While hugely successful in the US, UK sales were slowed by higher shipping costs and longer delivery times from the US. In October 2022, ILG took over the UK e-commerce fulfilment operation, impressing Jones Road with our pick accuracy, meticulous warehouse management, and the clean, sustainable environment of our Gatwick facility. With ILGโs flexible, scalable service, Jones Road could finally match rising UK demand.
https://www.instagram.com/p/DQJ-7RgiBgr/
Peak season is coming. Is your fulfilment ready?…
Peak season is coming. Is your fulfilment ready? ๐ข At ILG, we support fashion, beauty & wellbeing brands with everything from flexible delivery options to unforgettable unboxing, helping you build customer loyalty this peak season and beyond.โจ๐ฆ Read the full article on Preparing Your Fulfilment for Peak Season from the link in our bio!
https://www.instagram.com/reel/DQEdT3wlHvU/
Live at Beauty Vibe! ๐โจ…
Live at Beauty Vibe! ๐โจ We had an incredible time at the Beauty Vibe & ILG Future of Growth event last week, where we captured insights from some of the most inspiring brands, creators, and industry experts in beauty. Find out what attendees thought of the panels, what’s trending in beauty and get top tips on growth from some of our amazing interviewees – Ann Masson from @iconic.london, Seema Paterson from @thisworks, Tom Ashley from @ilg_logistics and Suzanne Coulton from @theinkeylist. We loved connecting with so many inspiring people and we can’t wait to share even more insights with you soon! ๐ #ilg #logistics #3pl #beauty #beautyvibe #beautylogistics #behindthescenes
https://www.instagram.com/reel/DP2_qrggdka/
It was great to welcome @Grundonrecycle to our…
It was great to welcome @Grundonrecycle to our Brackmills 2 warehouse in Northampton last week! They spent the day filming and chatting with our team about all the progress weโve made on our sustainability journey over the past few years. ๐ฑ Some of our team also had the opportunity to visit one of Grundon’s Materials Recovery Facilities and their Energy from Waste Facility, which were fascinating to see. Stay tuned for the full Grundon x ILG case study vid coming soon! โป๏ธ
https://www.instagram.com/p/DP1e0MeDntw/
Back in August, members of Team ILGFS took on the…
Back in August, members of Team ILGFS took on the incredible Three Peaks Challenge – conquering Ben Nevis, Scafell Pike and Snowdon in just three days! โฐ๏ธ Now that the fundraiser has officially closed, weโre so proud to share that together we raised an amazing ยฃ13,900 for Together for Short Lives! ๐ We just want to say a huge thank you to everyone who donated, supported and cheered us on along the way, your generosity will make a real difference to families with seriously ill children.๐
https://www.instagram.com/p/DPx5cObgG9x/
Sneak peek! ๐…
Sneak peek! ๐ Yesterday, we partnered with Beauty Vibe to host our fifth panel event in The Beauty Vibe series. Joined by a fantastic group of industry experts, we explored “The Future of Distribution” and “The Future of Customer Experience”. A special shoutout to Beauty Vibe & Noelle Mahdi Shine for bringing the event and discussion to life and to all of the panellists for sharing invaluable insights into the future of the beauty industry! ๐ We loved connecting with so many inspiring people at such a stunning venue and can’t wait to share some key insights and commentary from the panel soon!๐
https://www.instagram.com/p/DPoTnbKDsfE/
Thanks for joining us! ๐…
Thanks for joining us! ๐ If you missed our recent webinar on Maximising Poland for Speedy Cross-Border Growth, hereโs the one-liner takeaway: Brands using Poland as their EU fulfilment hub are delivering faster, slashing costs and keeping VAT simple. For CFOs and Founders weighing up EU expansion, the message was clear – speed and compliance donโt have to mean higher cost or complexity. Huge thanks to everyone who joined live and shared their challenges around tariffs, customs and margin pressure and to Sam Taylor (ILG) and Liam Payne (SimplyVAT) for the expert insights. Missed it? Catch up on the full session from the link in our bio ๐
https://www.instagram.com/p/DPjcZxGDZHi/
Weโre thrilled to be the primary sponsor of The…
Weโre thrilled to be the primary sponsor of The Future of Beauty Growth: Part 2 in London this week, in partnership with our friends at Beauty Vibe.๐ Our CEO, Tom Ashley will join other industry leaders to explore ‘The Future of Distribution’ – a hands-on session diving into scaling across channels and territories, tariffs, De Minimis rules and phased international growth. The evening continues with ‘The Future of Customer Experience’, featuring panels on how personalisation, immersive retail, AI, training and merchandising innovation are redefining the beauty journey. We canโt wait to connect with the brilliant minds helping beauty brands scale with confidence. See you there! ๐
https://www.instagram.com/p/DPgYiL2jqwc/
How Does a Fulfilment Partner Support the Growth…
How Does a Fulfilment Partner Support the Growth of Indie Brands? ๐ญ For indie brands, every order matters. Partnering with the right fulfilment provider can make all the difference: โ More time to focus on product, marketing and customers โ Faster shipping and smoother returns for happier customers โ Lower costs through bulk shipping and smarter stock management โ Access to logistics expertise, technology and useful data โ Flexibility to scale, expand overseas and test new markets At ILG, weโve supported indie brands for many years, bringing agility, honesty and practical problem-solving to every partnership. We donโt see ourselves as just a supplier – we become part of your team. ๐ฌ As Gisouโs Head of Logistics & Warehousing, Sophia van der Schaaf, says: โILG are absolute superstars. If we need to move fast, they have agility like Iโve not seen before in other 3PLs. And they hit their KPIs every time!โ – Sophia van der Schaaf, Head of Logistics & Warehousing, Gisou With ILG, your brand is in safe hands. ๐ Read the full article to see how the right fulfilment partner can fuel sustainable growth from the link in our bio.
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