
Value-Add Services to Help Grow Your Brand
From website checkout to door-drop, we take care of every second of your brand experience. From beautiful gift-wrapping to stunning product personalization and returns management, our white glove services bring something special to every online purchase, so your customers keep coming back.
What Types of VAS do ILG Offer?



Managing
Returns
We make returns easy and friction-free for your customers, so their experience is always positive and on-brand.

Fulfillment People
Tap into decades of fulfillment know-how and practical expertise. Our highly skilled teams are fully trained and ready to help.


Latest
Technology
With effortless WMS integration and state-of-the-art picking systems, our industry-best technology makes your order fulfillment fast and painless.
Bespoke
Facilities
Our secure, efficient fulfillment centers in the UK and EU provide pristine, dust-free spaces for gift-wrapping, kitting and personalization.


Got a question?
We specialize in fulfillment for Beauty and Wellbeing brands.
Follow Us
Sustainable Christmas Decoration Competition…
Sustainable Christmas Decoration Competition Winner โป๏ธ๐ A huge congratulations to our Burgess Hill site for taking the win! Their 6ft flat-pack 3D Christmas tree was crafted entirely from cardboard boxes saved from the recycling bin, with decorations made using food and drink packaging, bottle tops, and other materials found around the warehouse. Even better – many of the hanging decorations were made by our employees and their children, proving that creativity and sustainability go hand in hand. ๐โจ
https://www.instagram.com/p/DS4z3ofDnhX/
Weโre proud to see our CEO, Tom Ashley, featured…
Weโre proud to see our CEO, Tom Ashley, featured on the Inside Warehousing podcast with UKWA. In conversation with Clare Bottle, Tom reflects on his ILG journey – from hands-on warehouse beginnings to building a specialist logistics business, alongside insights to our growth and performance, and his long-standing commitment to disability inclusion in logistics. A big thank you to UKWA for the invitation and for creating space for honest conversations across our industry. ๐ Listen to the full episode from the link in our bio!
https://www.instagram.com/p/DSkXwWQDd3u/
Merry Christmas and a Happy New Year from all of…
Merry Christmas and a Happy New Year from all of us here at ILG! ๐ Weโd like to thank everyone for your continued support throughout 2025, it truly means so much to us. This year, weโve been proud to raise money for our Charity of the Year, Together for Short Lives, a UK charity that supports children with life-limiting and life-threatening conditions and their families. Their work focuses on improving access to palliative care, advocating for better services, and providing vital guidance and support. To every single person who donated or supported our fundraising efforts, thank you. Weโre incredibly grateful and are excited to continue our efforts into the new year, with over ยฃ56,000 raised so far – an achievement we couldnโt have reached without you ๐ We wish you all a joyous festive season and we hope you have a well deserved, restful break!โจ
https://www.instagram.com/p/DScLa6IjkH4/
Feedback like this from our customers is why we do…
Feedback like this from our customers is why we do what we do ๐ Huge credit to the whole ILG team for the dedication and hard work that makes this possible every day ๐ We’re proud to support @theinkeylist in delivering exceptional products to their customers!
https://www.instagram.com/p/DSXUVh5iHg1/
Here are our Five Steps To Switching Your…
Here are our Five Steps To Switching Your Fulfilment Provider ๐ Your fulfilment partner isnโt just a supplier – theyโre an extension of your brand. From delivery experience to customer satisfaction, the right partner will simplify operations and help your business scale with confidence. If youโre considering a change, our five-step guide breaks down what to expect and how to make the transition seamless. ๐ ๐ Have a read of our blog from the link in our bio. ๐
https://www.instagram.com/p/DSUwu8MCU9e/
Christmas Jumper Day is officially in full swing…
Christmas Jumper Day is officially in full swing here at ILG and we asked our team to dress in their festive jumpers today – and they did not disappoint! From sparkles and snowflakes to full-on novelty knits, we’re spreading a little extra cheer around the office and warehouses today. โจ๐
https://www.instagram.com/p/DSIR_F6jY2Z/
Black Friday Weekend is complete!!! ๐๐ช…
Black Friday Weekend is complete!!! ๐๐ช MASSIVE thank you to all our customers for keeping us on our toes & building success together, and to our colleagues for their dedication & true teamwork!
https://www.instagram.com/reel/DSFT7NeFE64/
Last Tuesday, we sponsored the 2025 CEW achiever…
Last Tuesday, we sponsored the 2025 CEW achiever awards at the Rosewood London. ๐ Itโs always one of the highlights of the year, celebrating the incredible talent in the beauty industry. We had such a fantastic evening celebrating with some of our amazing customers – @thisworks, @theinkeylist and @drsamsskincare ๐ Also a special shoutout to @VIEVE’s Jamie Genevieve for winning an Achiever Award! ๐ And the biggest thank you to @cew_uk, for such a wonderful evening โจ
https://www.instagram.com/p/DSDMjWAFYee/
Case Study! ๐…
Case Study! ๐ Since opening their modern apothecary in Chelsea, NYC back in 2004, @malinandgoetz has grown into a standout unisex skincare brand. As they expanded into the UK and EU, they chose ILG as their fulfilment partner – a perfect fit for their attention to detail. With flexible logistics and dedicated support, ILG helps MALIN+GOETZ deliver luxury skincare on an international scale.
https://www.instagram.com/p/DR2VXDfDjdQ/
The 2025 Autumn Budget changed the fulfilment…
The 2025 Autumn Budget changed the fulfilment game. ๐ If youโre still running your own warehouse, this oneโs for you. Weโve published a new blog on why outsourcing could protect your margins. ๐ฆRead the full breakdown from the link in our bio.
https://www.instagram.com/p/DRxFq0_CvT-/









