E-Commerce Fulfilment for Growing Brands
When you choose ILG as your e-commerce shipping partner, your brand – and your products – are in safe hands.
ILG has built its reputation on providing industry-leading customer care to successful e-commerce brands across the UK and around the globe.
E-Commerce Fulfilment Without Fuss
From the moment your customers make a purchase on your website, app or social channels, to the items arriving at their door – your products are our priority. That includes warehouse management, efficient picking and packing, delivery via our carrier network, and excellent UK-based customer support for your teams.
Find out how easy it is to switch fulfilment provider here.
Who Does ILG Work With?
We partner with a range of successful brands to elevate their e-commerce delivery service, ensuring the entire process is seamless for both the business and their end-customers.
Call us on: 0344 264 8000
E-Commerce Fulfilment Services
At ILG we don’t just provide e-commerce fulfilment services; we make sure that the moment the order reaches us, your customer gets the highest level of satisfaction all the way up to delivery and (if needed) beyond. This boosts positive purchase reviews and long-term customer retention.
Gift
Wrapping
Go beyond expectations with gift-wrapping that ensures your products arrive at the doorstep exquisitely parcelled and in perfect condition.
Sometimes the smallest details make the biggest difference. That’s why we take special care to wrap your products exactly to your specification, operating as an extension of your own team to deliver customer orders by your design. Branded packaging, protective fillers, tissue paper, decorative ribbon; we use whatever it takes to keep each order safe, on-brand and beautifully presented.
Product Personalisation
Make a special gift even more special. Our e-commerce fulfilment teams can add a name, monogram or message to personalise your products for you, relieving you of the logistical hassle of doing it in-house.
Managing
Returns
Our dedicated returns management teams ensure customers retain a positive impression of your brand even when returning items.
Got a Question?
Our E-Comm Experts
Meet our team of highly skilled experts who will help grow your e-commerce business to new heights.
3PL E-Comm Technology
ILG’s WMS can be integrated with all major e-commerce platforms including Amazon.com, Magento, eBay, Shopify and more.
Bespoke Facilities
ILG’s secure, efficient fulfilment centres in the UK and EU provide pristine, dust-free spaces in which to stock, pack and distribute your e-commerce products.
Customer Stories
ILG’s order fulfilment services are proven to help our customers be more successful, streamlining their fulfilment and giving their customers exceptional service.
Read ourcase studies
Fulfilment
Pricing
Organic
Fulfilment
Explore our Latest News, Fulfilment Articles and Delivery Insights
What Does a 3PL Cost in the UK? A Pricing Breakdown for Growing Brands
Every 3PL structures its quote differently, which is exactly why comparing fulfilment pricing is so frustrating. We break down the real cost components, what pushes them up or down, and what a premium operation adds that a commodity 3PL doesn’t.
Caia Cosmetics Partners with ILG to Power UK Expansion
Discover how ILG supports CAIA Cosmetics’ UK expansion with specialist beauty fulfilment, e-commerce logistics, storage and carrier management.
ILG’s Awards
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We’re so proud to share that ILG has been…
We’re so proud to share that ILG has been shortlisted for the Environmental & Sustainability Award at the Northamptonshire Logistics Awards 2026! 🌱🏆 Sustainability is something we’re continuing to build into the way we work, so it’s brilliant to see the efforts of our teams recognised in this way. A huge thank you and well done to everyone across ILG who has played a part – and good luck to all of the other finalists! 💙
https://www.instagram.com/p/DdEVvgJlefv/
Ever wondered what goes into packing an order?…
Ever wondered what goes into packing an order? 📦 We’re taking you behind the scenes to show you our 8-step order packing process – from picking the products to getting everything packed and ready to head out the door. A little look at what happens behind every order before it makes its way to you. 👀 Now the real question… how many times can one person say the word “box” in one video? 😂 #WeareILG #8StepPackingProcess #BehindTheScenes
https://www.instagram.com/reel/DdBXpjQkclG/
To kickstart Sustainable September, we celebrated…
To kickstart Sustainable September, we celebrated Green Day with our team coming together in their best green outfits! 🌿💚 Sustainability is a big part of how we think at ILG, and throughout September we’ll be shining a light on the small changes and everyday choices that can make a real difference. Green Day was a fun way to get everyone involved, start the conversation and kick off a month focused on making more sustainable choices. 🌍 A big thank you to everyone who got involved (and committed to the green outfits! 💚) #WeareILG #SustainableSeptember #GreenDay
https://www.instagram.com/p/Dc1F9SpnMpE/
Quickfire Questions, Warehouse Edition💥…
Quickfire Questions, Warehouse Edition💥 We put some of our warehouse team on the spot to get to know the people behind ILG a little better… with some very important questions, obviously. 😂 Because behind every order we pick, pack and send is a brilliant team keeping things moving. 💙 #WeareILG #QuickFireQuestions #Teamwork
https://www.instagram.com/reel/Dcx__NYyE28/
Great fulfilment isn’t just about getting an…
Great fulfilment isn’t just about getting an order from A to B – it’s about making sure the experience still feels like the brand. 💙 For @atelierbordelle, that means everything from carefully following their quality controls to delivering the bespoke wrapping and packaging their customers expect. As their e-commerce and wholesale business has grown internationally, we’ve been proud to support them behind the scenes and help keep that experience consistent. A great example of what can happen when the right partnership is in place. 🤝 #WeareILG #Bordelle #CaseStudy
https://www.instagram.com/p/Dcf9x9_oII1/
You don’t always see what goes on behind the…
You don’t always see what goes on behind the scenes, but this is where the magic happens. Our team keeps everything moving, working seamlessly to deliver for our incredible beauty, retail and ecommerce brands. There’s a lot that goes into getting an order from warehouse to doorstep. This is the team that makes it happen – ensuring every delivery is smooth, efficient, and on time. ✨💙 #WeareILG #BehindTheScenes #BeautyLogistics #FashionFulfilment
https://www.instagram.com/reel/DcTFnl5ET90/
Peak is one of the busiest times of the year, and…
Peak is one of the busiest times of the year, and having strong partnerships in place makes a real difference. 🤝 Our partnership with @Oliviaburtonlondon is a great example of this. From Ecom to Wholesale, we work closely with their team to understand their priorities, adapt when plans change and keep orders moving during their busiest periods. It’s this collaborative and flexible approach that we aim to bring to every customer partnership. 💙 #WeareILG #OliviaBurton
https://www.instagram.com/p/DcQgcLWCfJw/
A new partnership, built for growth. 💙…
A new partnership, built for growth. 💙 We’re so excited to be working with @caiacosmetics as their UK 3PL partner. Following huge success across Europe, CAIA turned to ILG to support the next stage of its UK growth – bringing fulfilment closer to customers, reducing shipping costs and creating opportunities for faster delivery. With the operation now successfully live, we’re incredibly proud to be supporting CAIA on this exciting next chapter. 🌟 Read more about our partnership from the link in our bio 🌟 #WeareILG #CaiaCosmetics #NewClient #Cosmetics
https://www.instagram.com/p/DcA8YYsluIF/
From growing beauty brand to scalable fulfilment.…
From growing beauty brand to scalable fulfilment. 🌿 As ARK Skincare evolved, so did its fulfilment needs. With ILG’s scalability and expertise, ARK has been able to support growing order volumes while maintaining the customer experience its brand is known for. Seamless integration. Flexible fulfilment. Retail & D2C expertise. Discover the full ARK Skincare case study from the link in our bio. #WeareILG #ARKSkincare #CaseStudy
https://www.instagram.com/p/Db5pzcKDVwR/
Peak isn’t what it used to be… 👀…
Peak isn’t what it used to be… 👀 It used to be a few hectic weeks. Now? It feels like Peak never really ends. Customer expectations are higher, forecasting is tougher, and the pressure on fulfilment starts earlier every year. We have shared our thoughts on what brands should be focusing on now to get ahead of Peak 2026. Give it a read via the link in our bio and let us know… has Peak become a year-round challenge for your business? 📦
https://www.instagram.com/p/DbpjcqIFz60/