The Future of Customer Experience

This Valentine’s Day, it’s the details that make the difference 💝 At ILG, we specialise in high-quality personalisation and gift packaging at scale – carefully handled, beautifully finished and delivered exactly as intended. As we explore in our latest Valentine’s blog, thoughtful fulfilment plays a huge role in creating memorable gifting moments. Looking to elevate your gifting experience? Get in touch with our team. 💗 Read more in our recent blog, Delivering Love, One Package at a Time – from the link in our bio. ✨

Case Study! 💙 Founded in London in 2015, MORI creates baby and toddler clothing made from high-quality, sustainably sourced materials. As demand for personalised gifting grew, MORI needed a fulfilment partner that could scale without compromising on quality. ILG partnered with MORI to deliver expert clothing logistics, embroidery and gift fulfilment – handling every personalised order with precision and care. Together, we’re enabling MORI to scale personalised gifting while keeping customer experience front and centre. ✨

Last week, Tom Ashley, Kristine Pollock and Mike Jones visited Chestnut Tree House hospice in Sussex to see first-hand the vital care, comfort and support they provide to children with life-shortening conditions and their families. 💜 Spending time at Chestnut Tree House offered a powerful insight into the difference this care makes for families during the most challenging times. The visit highlighted the incredible impact of the fundraising and charity initiatives led by ILG colleagues across the business. We’re proud of our partnership with Together for Short Lives and of the teams who continue to go above and beyond to support children’s hospices across the UK, helping to ensure families can access the care they need, when and where they need it most. Thank you to the team at Chestnut Tree House for welcoming ILG colleagues and for the extraordinary work you do every day.

Returns aren’t just operational – they’re part of the customer experience. In beauty e-commerce, a seamless returns process plays a key role in building trust, boosting loyalty and encouraging repeat purchases. When returns are easy, transparent and well-managed, customers feel confident coming back. Working with the right 3PL makes all the difference. 📦✨ 👉 Read the full article via the link in bio

Global returns are where margin quietly goes to die. Too many handoffs. Slow refunds. Zero visibility once the parcel leaves the customer. For brands selling cross-border, returns are no longer a back-office problem – they’re a customer experience and profit issue. We’re breaking down what “good” actually looks like in 2026 and how brands are fixing this without adding cost or complexity. Click the link in our bio to register today ↩️

Making sustainability work at scale takes strong partnerships. ♻️ Working closely with @Grundonrecycle, we’ve been embedding waste and recycling into everyday operations across ILG – supported by the right systems, data and on-site expertise. This partnership has helped drive real progress towards our Zero-By-30 ambition, and we’re incredibly grateful to the teams behind the scenes making it happen every day. ▶️ Watch the video and tap the link in our bio to read more about how we’re working towards our sustainability goals!

A little BTS from our most recent photoshoot 📸 We spent the day at one of our Northampton warehouses, capturing content of some of our brilliant team and the incredible products of our prestigious customers! Keep an eye out for the images coming soon! 👀

Free Carrier (FCA) Incoterms Explained: What They Mean for Your International Shipping Strategy Selling globally means understanding your shipping responsibilities – and FCA Incoterms are one of the most common (and misunderstood). 📦 In our latest blog, we unpack: • What FCA really means • Seller vs buyer responsibilities • How FCA can protect margins • When a 3PL can step in and simplify Read the full guide from the link in our bio 🔗

King’s New Year Honours List 2026 🎖️ We’re incredibly proud to celebrate three of our customers who have been recognised in the King’s New Year Honours List for their outstanding contributions to business, entrepreneurship and community impact. ✨Jo Tutchener Sharp, Founder of @scampanddude , has received an OBE, celebrating her extraordinary impact across fashion and charity. From the Super Scarf Mission to Superhero Sleep Buddies, Jo’s work continues to make a meaningful difference to thousands of families and communities across the UK. ✨Akin Onal, Founder & CEO of @babymoriofficial , has been awarded an OBE for services to entrepreneurship – a fitting recognition as MORI marks its 10th anniversary, reflecting a decade of building a brand rooted in sustainability, quality and thoughtful design. ✨ Demetra Pinsent, CEO of @charlottetilbury , has been honoured with an OBE for services to business and the beauty industry, recognising her leadership and influence after nearly 14 years at the helm of the brand. Congratulations to all three on this well-deserved recognition – it’s an honour to work with brands that lead with purpose, passion and impact. 👏✨

Global returns are messy. In this live webinar, ILG and Swap cut through the complexity of reverse logistics to reveal what’s really happening behind the scenes and how smarter technology, tighter routing and fewer handoffs can turn returns from a costly challenge into a powerful driver of customer loyalty. ↩️ Join Sam Taylor, Customer Services Director at ILG, and Max Wilkinson, Senior Partnerships Manager (Logistics) at Swap, on the 12th of February at 11:00am GMT for a practical, no-fluff session packed with actionable insights you can apply immediately. Returns. Make them work for you. Register today from the link in our bio. #GlobalReturns #ReverseLogistics #Fulfilment #3PL