The Future of Customer Experience

Today’s customer moves fluidly between digital and physical worlds. The brands that will last are those creating seamless, human, and hyper-personalized journeys across every touchpoint. With 25% of all new brand launches happening in beauty, the space has never been more crowded – or more exciting! Yet only a handful of brands ever break through the $400M mark. So what truly helps a brand cut through?

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Panel 6: The Future of Customer Experience

Explore the worlds of AI, retail and fulfillment, social commerce and how and why customers shop, what they look for, and what keeps them coming back. With expert voices from SpaceNK, Mirror Water and Silta Social, our panel dove into what truly stands out.

Listen In

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Listen In

Changing Conversations

Experiential Evolution

For the Love of Shops

Omnichannel Service

Standing Out in Saturation

The Consumer Perspective

We took to the streets to hear directly from consumers.

“It was SUCH an insightful, brilliant panel, looking forward to the next one.”

Emily Shanks, Director, Blanket London

“Big congrats on this morning’s event – super interesting discussion, expertly moderated.”

Sallie Berkerey, CEO, CEW UK

“I think you were very astute to cover the angles with everything from investor to retailer. Happy to join you again if you think the topic is relevant.”

Andy Lightfoot, CEO, Space NK

“Thank you Vibe Partners and the outstanding panel of industry experts for having such an insightful discussion on the significance of relevant omnichannel communication and the changing consumer journey to purchase.”

Cemo Cemile Imamzade, Co-Founder, Muse Communications

“A thought-provoking session at the Beauty Vibe panel at the Soho Hotel, graciously hosted by Vibe Partners and ILG.”

Nnenna Onuba, Beauty M&A Investor & Advisor

“Never have I ever taken so many notes!”

Mary Kate Trevaskis, Co-Founder, The Tape Agency

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For more information on Beauty Vibe visit beautyvibe.com or email hello@beautyvibe.com.

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