Sam Taylor

Performs a central role in developing our most longstanding relationships with customers and helping them grow and thrive. Sam is ILG’s customer service champion, upholds our highest standards of care and designs productive fulfilment strategies that can adapt easily in step with fast-moving customer needs. A typical day sees him working hand in hand with customers and our internal teams to find practical solutions to continuously improve performance.

Posts by Sam Taylor

01 August, 2025

FCL vs. LCL Shipping: How to Choose the Right Container for Your International Freight

In this guide, we’ll break down what FCL and LCL mean, how they each work, their pros and cons – and how to decide which is best for your business.

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09 June, 2025

E-Book: A Conversation with Scamp & Dude

Discover how strategic 3PL partnerships drive omnichannel growth for fashion brands. Download the insights from Scamp & Dude and ILG at TheIndustry.fashion LIVE.

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12 May, 2025

Navigating Customs Forms: CN22 & CN23 for Shipping into Europe

Learn when to use a customs declaration form for shipping to Europe from the USA and how to correctly complete CN22 and CN23 international customs forms.

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29 April, 2025

E-Commerce Fashion Returns: What Customers Want and How You Can Provide It

In this article we look at ways to reduce your returns burden, the importance of a well-managed returns strategy and the benefits it can bring to e-commerce brands and customers.

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20 December, 2024

Peak Season Fulfillment: The Good, the Bad and Key Strategies for 2025

Peak season fulfillment is about seamlessly coordinating all aspects of your logistics. Here’s a guide to what ‘good’ and ‘bad’ fulfillment may have looked like this Peak season and how we can help you deliver a more successful Peak next year.

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11 November, 2024

Post-Peak Strategies for Long-Term Growth in Fashion, Beauty & Wellbeing

In this third part of our guide on peak season fulfillment, we’ll explore how to ensure your brand’s post-peak strategy is optimized for long-term success.

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05 July, 2023

ILG Wins UKWA Excellence in Customer Service Award!

We are delighted to announce that ILG were crowned winners of the Excellence in Customer Service Award at the prestigious 2023 UKWA Awards!

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10 May, 2023

How Our Fulfillment Clients Benefit from a Long-Term Partnership

At ILG, one of our key metrics for success is the growth of our clients. Our mission is to make our customers more successful, and we believe this is best achieved through long-standing partnerships with them.

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14 March, 2023

Summiting the Peak Season: Peak 2022 in Numbers

2022’s peak season was a strong one for e-commerce and retail brands. Here’s how it fared in numbers, and how we tackled it for our fulfillment customers.

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23 November, 2022

Why Client Service is Key to a Successful Fulfillment Partnership

Successful fulfillment is about more than just meeting orders at peak. Find out how client service can enhance the 3PL experience here.

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