
Omnichannel Fulfilment & Logistics
Your brand’s retail channels – all managed expertly by one fulfilment partner.
By streamlining D2C e-commerce, as well as your retail and wholesale fulfilment via one omnichannel fulfilment partner, you benefit from greatly improved efficiency and economies of scale.
Fulfilment Streamlined Across All Channels
While many fulfilment partners only manage e-commerce or delivery to retail, ILG understands the many benefits of providing all these services for brands, enabling an omnichannel fulfilment operation that is holistic, centralised and lean. One partner instead of two. A single customer service team. A single view of inventory. This singularity and transparency brings improved efficiency and economies of scale – and enables brands to respond to online and offline peaks in demand from one single pool of stock. ILG has the technology, facilities and expertise to support across all your retail channels, in one place.
Online and In-Store
Your customers expect a seamless experience across multiple shopping channels, so whether you sell your products on your own website, a 3rd party retail website or app, in a high street store, or in your own seasonal pop-up, you want flexible, reliable, expert fulfilment – that delivers on all fronts. With a single integrated inventory system you can achieve real-time visibility of stock and prevent overselling across online and offline channels simultaneously. Maximise peak periods, emerging trends or influencer activity and see even greater exposure for your brand with omnichannel fulfilment that puts your products wherever your customers are ready to buy.
Retail Expertise
ILG has been fulfilling orders to retailers for many years and our experience has given us an in-depth understanding of their requirements. Our ability to read through vast manuals and select the features that are needed to be compliant is of great value to our customers selling in-store, as well as through websites. We also have the communications services set up to manage relationships with multiple retailers, ensure we meet booking slot requirements and that stock is booked in prior to arrival, all as part of a fully integrated omnichannel fulfilment service.
Our Retail Partners
Our Fulfilment Services
E-Commerce Fulfilment
Your brand and your products are in safe hands with ILG – we provide industry-leading e-commerce fulfilment services direct to your end-customers.
Fulfilment Services forE-Commerce

Delivery to Retail Fulfilment
We ensure your products are right where they need to be, right on time and on brief with our industry-leading delivery to retail services.
Delivery to Retail Services
European Fulfilment
If you have customers in the EU, or want to grow your market share there, ILG’s EU-based fulfilment centres make it easier, faster and more cost-effective for you to reach them.
European Fulfilment
Who Does ILG Work With?
We provide omnichannel fulfilment to many successful and fast-growth brands, helping them to scale their business while improving efficiency and delighting customers at every touch point.
Call us on: 0344 264 8000
Going the Extra Mile
At ILG, we provide a range of value-add services that enrich customer experience and enhance customer retention.
Gift
Wrapping
Make every product a special moment with optional gift wrapping. All gift wrapped products from ILG come beautifully presented, with fast lead times on all items, so a special occasion never gets missed.

Personalising
Products
Products as unique as your customers – our experts can embroider, emboss, print and engrave items with names and messages to give a truly personal touch. All personalisation is carried out to a high standard, making it perfect for gifts and special occasions.

Returns Management
We keep returns simple and frictionless for both you and your customers.
With enclosed, tailored labels, clear instructions and branded returns packaging as an option with every order, making a return to ILG couldn’t be simpler.

What Our Customers are Saying

More Fulfilment Stories
Our services are helping ambitious brands to become more successful. Read their stories.
Read ourcase studies
Ready to Outsource Your Fulfilment?
For more information about our omnichannel fulfilment services or to request a quote, get in touch today.
Need Organic Fulfilment Services?

Our warehouses are certified by the Soil Association to handle organic products.
Got a question?
Explore Our Latest News and Insights
TikTok Shop is Exploding. Can Your Fulfilment Keep Up?
TikTok Shop can be a powerful growth channel but you need the right operational foundations in place. Find out how we deliver TikTok Shop fulfilment to help brands grow.
Shipping Fragile Items: Best Practices to Reduce Breakage During Fulfilment
Learn how to protect fragile items in transit with expert tips on packaging and choosing the right courier with our best practice guide to shipping fragile items.
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Shipping Fragile Items: Best Practices to Reduce…
Shipping Fragile Items: Best Practices to Reduce Breakage During Fulfilment Shipping fragile items isn’t just about protection – it’s about safeguarding your customer experience and brand reputation. From excess movement inside packaging to moisture exposure and rushed courier handling, there are multiple points in the fulfilment journey where damage can occur. And the impact goes far beyond a single broken item – from negative reviews to repeat shipping costs and increased operational strain. 📦 In our latest blog, we explore practical ways to reduce breakage, including: • Choosing the right-sized packaging • Using effective cushioning materials • Working with trusted carriers • Implementing clear ‘fragile’ labelling If you’re shipping delicate goods, these small changes can make a big difference. Read the full blog from the link in our bio.
https://www.instagram.com/p/DWYWH29DdcI/
TikTok Shop is exploding – but can your fulfilment…
TikTok Shop is exploding – but can your fulfilment keep up? 🚀 At the recent CEW event, one thing was clear: TikTok Shop is no longer just a trend – it’s becoming a core sales channel for fast-growing brands. But with that growth comes a new challenge: managing sudden spikes in demand, maintaining a consistent brand experience, and keeping operations streamlined across multiple channels. We’ve explored exactly what this means for brands – and why fulfilment strategy is critical – in our latest blog. 👉 Read more from the link in our bio #TikTokShop #ecommerce #fulfilment #logistics #CEW #omnichannel
https://www.instagram.com/p/DWWamB_juNm/
We do more for your brand. 💙…
We do more for your brand. 💙 From seamless fulfilment to reliable multi-carrier management, we go beyond logistics to create experiences your customers can count on. Because when your customers are happy, your brand can reach new heights. 🌟 Get in touch with our team today from the link in our bio 🔗
https://www.instagram.com/reel/DWRGnqyDlz6/
Why E-Commerce Brands Are Choosing Poland Over the…
Why E-Commerce Brands Are Choosing Poland Over the Netherlands for EU Fulfilment Brexit reshaped EU fulfilment for UK brands – and the Netherlands is no longer the default. More brands are turning to Poland as a smarter, more cost-effective base for European growth 🇵🇱📦 With lower operating costs, strong carrier networks, and fast delivery across Europe, the shift isn’t just happening – it’s accelerating. Is your EU fulfilment strategy still fit for purpose? Read the full blog from the link in our bio 🔗 #Ecommerce #Logistics #Fulfilment #Brexit #SupplyChain #EUDistribution #3PL #BusinessGrowth
https://www.instagram.com/p/DWGp6f8lhPp/
This morning we attended the @cew_uk exclusive…
This morning we attended the @cew_uk exclusive breakfast session, with Silta and @twentyfifthmediaco exploring what’s really driving TikTok Shop growth in 2026 👀 From shifting consumer behaviours to evolving content strategies, it was a really insightful and interesting discussion on where the space is heading… A special shoutout to @cew_uk and Paivi for bringing this event and discussion to life and to all the panellists for sharing such invaluable insights into the future of TikTok shop success. We loved connecting with so many inspiring people and we can’t wait to share even more insights with you soon! 💙
https://www.instagram.com/reel/DWCB5Kegly9/
SOLD OUT! 📣…
SOLD OUT! 📣 On Wednesday 18th March, we’ll be attending and sponsoring an exclusive breakfast session with @cew_uk, Silta and @Twentyfifthmediaco, unpacking the true growth drivers behind TikTok Shop success and exploring what’s really powering growth on the platform in 2026. 🌟 Meet the experts who will be sharing their knowledge and key insights on the day, and stay tuned for post-panel highlights and takeaways coming soon! 🎤
https://www.instagram.com/p/DV8-aRQDK6_/
From 1 July 2026, the EU will remove the €150 de…
From 1 July 2026, the EU will remove the €150 de minimis duty exemption for low-value imports. For UK e-commerce brands shipping directly to EU customers, this means a €3 duty per item on goods under €150 – potentially increasing costs significantly for high-volume D2C sellers. In our latest blog, we explain: • What the rule change means for UK exporters • How the new duty will impact shipping costs • Why EU-based fulfilment could be the smartest solution If you’re selling into Europe, now is the time to review your logistics strategy. Read more from the link in our bio👉
https://www.instagram.com/p/DV0TA0bjl41/
Our team had a fantastic time last week at the…
Our team had a fantastic time last week at the @cew_uk Product Demonstration event in London! ✨ As the fulfilment and delivery partner of the CEW Beauty Awards, it’s always a highlight in our calendar. We loved connecting with so many inspiring beauty brands, showcasing some of our beautifully presented client stock and of course handing out a few sweet treats (because who can resist a Tony’s Chocolonely bar? 🍫). Swipe to see some highlights from our stand and the team in action and thanks to everyone who stopped by to say hello. We’re looking forward to the awards! 🏆💖 #CEW #BeautyIndustry #Fulfilment #BeautyBrands #Events #Logistics
https://www.instagram.com/p/DVyL78aDd_K/
Behind every Mother’s Day gift is a dedicated…
Behind every Mother’s Day gift is a dedicated team making it happen. 💙 From jewellery and accessories, to luxury beauty and skincare, fragrances and personalised gift wrapping, ILG supports brands in delivering those special moments. Here’s a glimpse of what we do behind the scenes this Mother’s Day. 💐 #MothersDay #Fulfilment #Logistics #BehindTheScenes
https://www.instagram.com/reel/DVvk1ENgrnG/
Happy International Women’s Day! 💙🌟…
Happy International Women’s Day! 💙🌟 This International Women’s Day, we’re proud to celebrate the incredible women of ILG. 47% of our workforce are women 🌟 52% of Team Leader (and similar) roles are held by women🌟 42% of Manager/Director roles are held by women🌟 48% of this financial year’s internal promotions were women🌟 From the warehouse floor to leadership, women are driving our success every day. Thank you for your dedication, leadership and impact.
https://www.instagram.com/p/DVnwnSVCu9R/









