
Omnichannel Fulfilment & Logistics
Your brandβs retail channels – all managed expertly by one fulfilment partner.
By streamlining D2C e-commerce, as well as your retail and wholesale fulfilment via one omnichannel fulfilment partner, you benefit from greatly improved efficiency and economies of scale.
The State of UK Omnichannel 2026
How E-Commerce Brands Are Scaling in a
High-Cost Market
OurΒ UK Omnichannel Growth Report 2026Β uncovers the operational realities facing e-commerce brands that are scaling. Based on insights from 328 founders, CEOs, COOs and operations leaders across fashion, beauty, lifestyle and consumer goods, this report explores how businesses are navigating a more complex retail landscape.
Fulfilment Streamlined Across All Channels
While many fulfilment partners only manage e-commerce or delivery to retail, ILG understands the many benefits of providing all these services for brands, enabling an omnichannel fulfilment operation that is holistic, centralised and lean. One partner instead of two. A single customer service team. A single view of inventory. This singularity and transparency brings improved efficiency and economies of scale – and enables brands to respond to online and offline peaks in demand from one single pool of stock. ILG has the technology, facilities and expertise to support across all your retail channels, in one place.
Online and In-Store
Your customers expect a seamless experience across multiple shopping channels, so whether you sell your products on your own website, a 3rd party retail website or app, in a high street store, or in your own seasonal pop-up, you want flexible, reliable, expert fulfilment – that delivers on all fronts. With a single integrated inventory system you can achieve real-time visibility of stock and prevent overselling across online and offline channels simultaneously. Maximise peak periods, emerging trends or influencer activity and see even greater exposure for your brand with omnichannel fulfilment that puts your products wherever your customers are ready to buy.
Retail Expertise
ILG has been fulfilling orders to retailers for many years and our experience has given us an in-depth understanding of their requirements. Our ability to read through vast manuals and select the features that are needed to be compliant is of great value to our customers selling in-store, as well as through websites. We also have the communications services set up to manage relationships with multiple retailers, ensure we meet booking slot requirements and that stock is booked in prior to arrival, all as part of a fully integrated omnichannel fulfilment service.
Our Retail Partners
Our Fulfilment Services
E-Commerce Fulfilment
Your brand and your products are in safe hands with ILG – we provide industry-leading e-commerce fulfilment services direct to your end-customers.
Fulfilment Services forE-Commerce

Delivery to Retail Fulfilment
We ensure your products are right where they need to be, right on time and on brief with our industry-leading delivery to retail services.
Delivery to Retail Services
European Fulfilment
If you have customers in the EU, or want to grow your market share there, ILGβs EU-based fulfilment centres make it easier, faster and more cost-effective for you to reach them.
European Fulfilment
Who Does ILG Work With?
We provide omnichannel fulfilment to many successful and fast-growth brands, helping them to scale their business while improving efficiency and delighting customers at every touch point.
Call us on: 0344 264 8000
Going the Extra Mile
At ILG, we provide a range of value-add services that enrich customer experience and enhance customer retention.
Gift
Wrapping
Make every product a special moment with optional gift wrapping. All gift wrapped products from ILG come beautifully presented, with fast lead times on all items, so a special occasion never gets missed.

Personalising
Products
Products as unique as your customers – our experts can embroider, emboss, print and engrave items with names and messages to give a truly personal touch. All personalisation is carried out to a high standard, making it perfect for gifts and special occasions.

Returns Management
We keep returns simple and frictionless for both you and your customers.
With enclosed, tailored labels, clear instructions and branded returns packaging as an option with every order, making a return to ILG couldnβt be simpler.

What Our Customers are Saying

More Fulfilment Stories
Our services are helping ambitious brands to become more successful. Read their stories.
Read ourcase studies
Ready to Outsource Your Fulfilment?
For more information about our omnichannel fulfilment services or to request a quote, get in touch today.
Need Organic Fulfilment Services?

Our warehouses are certified by the Soil Association to handle organic products.
Got a question?
Explore Our Latest News and Insights
Preparing for Peak 2026
Prepare for Peak 2026 with expert order fulfilment advice around how to improve forecasting, stock allocation and 3PL planning with ILG.
Omnichannel Logistics: A Guide for Growing E-Commerce Brands
Omnichannel logistics connects online and offline retail. We explore how it drives a seamless customer experience across sales, shipping, and fulfilment.
Follow Us
Yesterday, we were delighted to attend the Tones…
Yesterday, we were delighted to attend the Tones of Beauty event in London. It was a fantastic opportunity to connect with brands across the beauty industry and hear a wide range of perspectives on the trends, challenges and opportunities shaping the sector. A particular highlight was the insightful CEW panel, which shared valuable perspectives on the evolving beauty retail landscape and sparked some thought-provoking discussions. Hearing such honest insights and sharing ideas with fellow industry professionals reinforces the value of collaboration as the industry continues to evolve. Thank you to the organisers for hosting such an engaging event – we’re looking forward to continuing the conversations. π #WeareILG #TonesOfBeauty
https://www.instagram.com/p/DaVVM_HjoV8/
Who says logistics has to be boring? π…
Who says logistics has to be boring? π We had a bit of fun with this one, but the message is simple: whatever your logistics needs, there’s a very good chance we can help. Whether it’s: π¦E-Commerce Fulfilment π¦B2B Fulfilment π¦UK & EU Fulfilment π¦Carrier Management π¦Gift Wrapping π¦Kitting π¦Returns π¦Customer Services π¦Personalisation …we’ve got the expertise, experience and team to make it happen. The dancing might be questionable, but our logistics certainly aren’t. π So yes… we really can do this, and we really can do that. If you’re looking for a logistics partner that makes things simple (and isn’t afraid to have a little fun along the way), we’d love to hear from you. Get in touch with the ILG team today. π #WeareILG
https://www.instagram.com/reel/DaPwNubkcqy/
After seven months of renovation, we’re finally…
After seven months of renovation, we’re finally back home. π‘β¨ It’s been a long journey, with teams working from different locations while the work was underway, so it’s fantastic to have everyone back together again in one space. The finished result is incredible, creating an environment that’s modern, collaborative and ready for the future. A huge thank you to everyone involved in bringing the space to life, with a special shoutout to Mike Jones for all the hard work, dedication and effort that went into making this transformation happen. We can’t wait to make the most of it! π
https://www.instagram.com/p/DaNvZ-VnDO1/
π¨ Less than one week until the EU de minimis…
π¨ Less than one week until the EU de minimis rule changes. On 1 July 2026, the β¬150 duty-free threshold disappears. For many UK businesses selling into the EU, that means: π Higher import duties π¦ Increased fulfilment costs π° Reduced margins We’ve analysed real customer shipping data to show just how significant the impact could be – and why many businesses are moving to EU fulfilment before the changes take effect. Swipe to see the figures. #WeareILG
https://www.instagram.com/p/DaDNA81F55s/
On Friday, our team were proud to sponsor and…
On Friday, our team were proud to sponsor and attend the CEW Beauty Awards 2026! β¨ What an incredible day celebrating the very best of the beauty industry. Congratulations to all the finalists and winners on their outstanding achievements. We’re especially thrilled to see so many of our customers recognised for their innovation, talent and dedication. It was fantastic to celebrate your success and see your hard work rewarded. π A special congratulations to: β¨ @Theinkeylist – Amazon Beauty Breakthrough Award β Glycolic Acid Exfoliating Body Stick – Best New Targeted Skincare (Mass) β Exosome Hydro-Glow Complex β¨ @Charlottetilbury – Best New Skin Product β Charlotte’s NEW Magic Cream – Beauty Icon β Hollywood Flawless Filter – Best British Brand β¨ @Gisou – Best New Hair & Scalp Product (Prestige) β Honey Gloss Ceramide Therapy Hair Mask A huge well done to everyone recognised at this year’s awards. We are proud to work alongside such inspiring brands and look forward to celebrating many more successes together. π #WeareILG #CEWBeautyAwards #BeautyAwards #BeautyIndustry #AwardWinners #BeautyBrands
https://www.instagram.com/p/DZ7C67EGiGY/
π€ π A little adventure-inspired look at what…
π€ π A little adventure-inspired look at what we do best. We’ve taken inspiration from a familiar story to highlight some of the ways ILG supports growing brands. Boot personalisation? We’ve got it covered. Orders picked by the chosen ones? Absolutely. Fulfilment that seems to happen when no one’s looking? Pretty much. And if it feels like there’s a snake in your boot when it comes to your current logistics operation… it might be time for a chat. To new markets and beyond! ππ¦ #WeareILG #Personalisation #OrderPicking #CustomerExperience #BehindTheScenes
https://www.instagram.com/reel/DZwo23njKii/
We just told our content guy that we need to start…
We just told our content guy that we need to start doing silly reels to stay relevant on social media. He wasnβt entirely convinced! Keep your eyes peeled – more content is on the way! π #WeareILG #Reels #Logistics #BehindTheScenes
https://www.instagram.com/reel/DZsGVFfoJsg/
Giving Back to Our Charity of the Year π…
Giving Back to Our Charity of the Year π On 11th June, as part of the volunteer days offered by ILG and GFS, Kristine and Sambi . spent the day at Chestnut Tree Houseβs Regional Distribution Centre, helping to sort and prepare donated items for distribution across their charity shops. From clothing and accessories to household goods, every item processed played a part in supporting children with life-limiting conditions and their families. It was a hands-on day that gave a real insight into the incredible work that happens behind the scenes to turn donations into vital funding. A huge thank you to Nicky and the warehouse team for making them feel so welcome and for showing us the impact that even a single day of volunteering can have. We’re proud to support Chestnut Tree House as our Charity of the Year and look forward to continuing our fundraising and volunteering efforts throughout the year. π§‘
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Behind the scenes at one of our recent photoshoots…
Behind the scenes at one of our recent photoshoots πΈ Back in January, we spent the day on site capturing our state-of-the-art warehouses and the products of our prestigious customers. A glimpse into the partnerships and processes that keep everything moving. π @vieve @byterryofficial @gisou @houseofhackney @shackletonofficial @theinkeylist @melissaodabash
https://www.instagram.com/p/DZcCkzIjEL2/
Scaling Sweet Success: Gisou x ILGπ―π…
Scaling Sweet Success: Gisou x ILGπ―π Founded on six generations of beekeeping heritage, @Gisou has grown into a globally loved beauty brand. Since partnering with ILG in 2021, the brand has achieved double-digit growth, expanded across major UK retailers like @theofficialselfridges, @Harrods, @Cultbeauty and @Sephora, and scaled its fulfilment operations with agility – all while staying committed to sustainability. π #WeareILG #Gisou #RetailGrowth
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