Award-Winning Customer Service

Celebrating an incredible milestone 🎉 Yesterday, we marked Cliff Allen 30-year anniversary at ILG – a true testament to dedication, experience and the relationships he’s built along the way. Your dedication and commitment to excellence have made a lasting impact on the company ad for that, we thank you! Thank you for 30 years of commitment – here’s to many more successes ahead! 👏

ILG are proud to have achieved ISO 14001 recertification, reinforcing our commitment to sustainability and responsible business practices across everything we do. This milestone reflects our ongoing efforts to reduce environmental impact, improve our processes, and operate in a way that supports a more sustainable future. 💙🌱 Read more about our recertification from the link in our bio.

Happy Earth Day 2026 🌱🌍 This year’s theme, “Our Power, Our Planet,” is all about taking action and we’re proud to play our part in helping the planet thrive. Here’s what we’ve been working towards: ✨ ISO 14001 accredited & EcoVadis Gold Award achieved 🎯 Committed to becoming a Net Zero business by 2030 📉 80% reduction in CO2e emissions since 2020 (market-based) ♻️ In 2025 alone, we recycled 82% of our waste – including 502 tonnes of cardboard and 29 tonnes of plastic Together, small changes add up to a big impact. 🌎💚

🚨 Big changes are coming for EU shipping in 2026 🚨 From 1 July 2026, the EU is removing the €150 duty-free threshold on imports, and that could have a major impact on your e-commerce shipping costs. What will this mean for your business? 📦 – A proposed €3 duty per item (with different tariff classification codes) – Multi-item orders could face multiple charges – Additional handling fees may apply – Increased customs administration & complexity For brands shipping high volumes of small parcels into Europe, these changes could significantly affect margins and pricing strategies. Now’s the time to get ahead of it. 👉 Check out the link in our bio to calculate your future EU shipping costs and see how these changes could impact your business. #Ecommerce #Logistics #EUShipping #Deminimus

Our latest research is in and the message is clear. Drawing on insights from 300+ retail leaders, this new report reveals a decisive shift in what’s really holding UK omnichannel growth back. ➡️ 54% say rising business costs are their biggest barrier ➡️ 53% point to fulfilment and delivery costs ➡️ Just 10% now see customer acquisition as the main challenge The focus has changed. It’s no longer just about driving demand – it’s about building operations that can actually handle it. If you’re growing (or planning to), this is worth a read. Take a look at the full report here: Click the link in our bio to read the full report and to download our UK Omnichannel Growth Report 2026.

Case Study! 💙 @mrselfportrait, founded in 2013 by Han Chong, has become synonymous with modern femininity and accessible luxury. The brand’s global presence spans prestigious retailers such as Selfridges, Nordstrom, and Net-a-Porter, alongside its own direct-to-consumer channels. The label’s growing cultural influence is reflected in its high-profile following – most notably, Kate Middleton has been seen wearing Self-Portrait designs, reinforcing the brand’s reputation for timeless elegance and broad appeal. Behind the scenes, ILG plays a critical role in maintaining this premium brand perception. By managing fulfilment across all channels, ILG ensures that every customer, whether shopping via global retailers or directly online, receives a seamless, luxury experience that aligns with Self-Portrait’s elevated image.

Charity of the Year 🧡 @chestnuttreehouse is a children’s hospice for Sussex and South East Hampshire who’s mission is to help those in their care, and their loved ones, make the most of the precious time they have left together. The generosity of the local community makes this happen. It costs almost £9 million to run the hospice, with the NHS grant only funding less than a tenth of these costs. The rest comes from the amazing donations they receive, fundraising, gifts in wills, shops, the Chestnut Tree House lottery and volunteering. We can’t wait to get involved, raise vital funds and support this amazing cause throughout the year.💙

Every parcel represents a customer waiting in anticipation… That’s why we pack with precision, care and attention to every detail. Because fulfilment isn’t just logistics – it’s fundamental to your brand experience.💙 Get in touch today from the link in our bio

Sounds like someone’s delivery provider needed a break… 👀 12 tonnes of KitKat don’t just disappear… the Easter Bunny has some serious explaining to do this year 🐰 Good job we’re here to keep supply chains running smoothly – even during peak chocolate season. 🌟 Happy Easter everyone! From all at ILG 💙 PS. @KitKat – If you wanna talk logistics – we’re all ears 😉

Brand experience doesn’t end at the checkout – in many ways, that’s where it truly begins. 📦✨ In the latest episode of the @Cosmoprofworldwide podcast, our very own Emily Di Fante, joins host Deanna Utroske to explore the critical role of fulfillment in shaping customer experience for beauty brands. From speed and precision to scalability and brand consistency, they unpack how operational excellence behind the scenes drives loyalty and long-term growth. 🎧 Tune in to hear how the right fulfilment strategy can elevate your brand from the link in our bio