Award-Winning Customer Service

A little BTS from our most recent photoshoot 📸 We spent the day at one of our Northampton warehouses, capturing content of some of our brilliant team and the incredible products of our prestigious customers! Keep an eye out for the images coming soon! 👀

Free Carrier (FCA) Incoterms Explained: What They Mean for Your International Shipping Strategy Selling globally means understanding your shipping responsibilities – and FCA Incoterms are one of the most common (and misunderstood). 📦 In our latest blog, we unpack: • What FCA really means • Seller vs buyer responsibilities • How FCA can protect margins • When a 3PL can step in and simplify Read the full guide from the link in our bio 🔗

King’s New Year Honours List 2026 🎖️ We’re incredibly proud to celebrate three of our customers who have been recognised in the King’s New Year Honours List for their outstanding contributions to business, entrepreneurship and community impact. ✨Jo Tutchener Sharp, Founder of @scampanddude , has received an OBE, celebrating her extraordinary impact across fashion and charity. From the Super Scarf Mission to Superhero Sleep Buddies, Jo’s work continues to make a meaningful difference to thousands of families and communities across the UK. ✨Akin Onal, Founder & CEO of @babymoriofficial , has been awarded an OBE for services to entrepreneurship – a fitting recognition as MORI marks its 10th anniversary, reflecting a decade of building a brand rooted in sustainability, quality and thoughtful design. ✨ Demetra Pinsent, CEO of @charlottetilbury , has been honoured with an OBE for services to business and the beauty industry, recognising her leadership and influence after nearly 14 years at the helm of the brand. Congratulations to all three on this well-deserved recognition – it’s an honour to work with brands that lead with purpose, passion and impact. 👏✨

Global returns are messy. In this live webinar, ILG and Swap cut through the complexity of reverse logistics to reveal what’s really happening behind the scenes and how smarter technology, tighter routing and fewer handoffs can turn returns from a costly challenge into a powerful driver of customer loyalty. ↩️ Join Sam Taylor, Customer Services Director at ILG, and Max Wilkinson, Senior Partnerships Manager (Logistics) at Swap, on the 12th of February at 11:00am GMT for a practical, no-fluff session packed with actionable insights you can apply immediately. Returns. Make them work for you. Register today from the link in our bio. #GlobalReturns #ReverseLogistics #Fulfilment #3PL

BTS with @abbottlyon! ✨ We had the pleasure of welcoming the Founder of Abbott Lyon to our warehouse just before Christmas to see exactly what happens when their customers place an order. From precise picking and careful packaging to the bespoke personalisation that makes every piece unique, it was all about bringing their brand experience to life behind the scenes. A great day showcasing the craftsmanship, attention to detail and seamless fulfilment that ensures every Abbott Lyon order arrives looking and feeling special 💫 If you’re looking for a fulfilment partner that can seamlessly manage bespoke product and packaging personalisation, we’d love to help – just in time for Valentine’s Day gifting 💗

Here are our Five Steps to Switching Your Fulfilment Provider 🌟🖐️ Choosing the right fulfilment partner is essential. The right provider won’t just simplify your operations – they’ll act as an extension of your business and enable your growth. From decision to switchover, ILG supports brands every step of the way. That’s why global names like Charlotte Tilbury, The Inkey List and Self-Portrait trust us with their fulfilment.💄 Thinking of switching 3PL? Read our Five Steps to Switching Your Fulfilment Provider from the link in our bio

ILG has been awarded EcoVadis Gold! 🌟 With a score of 84/100, we’re now in the top 1% of Warehousing & Storage companies and the 98th percentile globally across all companies rated by EcoVadis. Achieving Gold in such a short timeframe is a huge milestone and a clear reflection of our ongoing commitment to sustainability, responsible operations and our journey towards being Zero by 2030. We couldn’t be prouder of or team and the progress we’re making! 🌍💙 Read more about our achievement from the link in our bio!

New Client Announcement! 💙 We’re proud to announce our new partnership with @Shackletonofficial, the high-performance apparel brand inspired by the legendary explorer Sir Ernest Shackleton. Drawing on his extraordinary life and achievements, the brand equips modern explorers with technical apparel designed for extreme conditions and offers unique expedition challenges across the globe from polar regions and mountains to deserts and oceans. Guided by a simple yet powerful mission, Shackleton exists to inspire people everywhere to Live Courageously. With Shackleton’s commitment to innovation and exploration, and ILG’s proven fashion fulfilment expertise, our partnership is set to deliver the foundation for Shackleton’s next chapter of growth. 🌟🚀 Read more about our partnership from the link in our bio.

Case Study! 💙 When Bordelle’s growth demanded scalable fulfilment without sacrificing luxury, they partnered with ILG to manage both wholesale and e-commerce orders through seamless system integration. With expert handling, personalised communications and meticulous, brand-led packaging, every order delivers the truly boutique unboxing experience Bordelle is known for. Here’s to the next chapter of growth together!🚀 Read more about our journey with @atelierbordelle from the link in our bio.✨

Meeting the Challenges of Returns (and Turning Them to Your Advantage) 71% of shoppers won’t return after a bad returns experience. Returns matter and getting them right can boost loyalty, protect margins, and strengthen your brand. 👉Read the full blog via the link in our bio.