
Award-Winning Customer Service
8 out of 12 of ILG’s biggest fulfilment customers have stayed with us for 5 years or more. Why? Because from day one, ‘the customer’ has been at the heart of our purpose. ILG’s award-winning, 40-strong Customer Service Team delivers customer care that is proactive, personalised and relentlessly success-driven.
Winner of the UKWA Excellence in Customer Service Award 2023 >
Service Geared for Growth
Our mission is to make our customers more successful. From start-up to super-brand, we’ve helped hundreds of brands to evolve and grow. The result is an instinctive customer-centric approach to everything we do. And customer service that’s perfectly tuned to the ups and downs of fast-scaling businesses.
Read our case studies
Customer Satisfaction: How We Score
A 2023 poll of 34 of our top fulfilment customers ranked ILG highly across key service criteria:
Customer Service Talent
70% of our Customer Service staff have worked at ILG for two years or more. Many start out in front-line warehouse roles and move to Customer Service equipped with valuable, hands-on operational know-how. Together, they offer a wide pool of skills and customer knowledge to support a range of CS functions:
- Project Hypercare: supporting standalone fulfilment projects and initial go-live
- Fulfilment Account Management: coordinating orders and day-to-day queries
- Delivery Exception Management: resolving shipping or delivery queries
- Client Relationship Management: strategic support for fulfilment operations
Enhance Your Fulfilment Today with ILG
At ILG, we specialise in helping our customers grow from start-ups to super-brands. For over 30 years, we’ve been refining our approach to deliver excellent fulfilment, and our clients have always been at the core of everything we do. Our highly experienced, award-winning and well-equipped Customer Service team enables us to deliver a bespoke experience to each of our clients. So, if you’re looking to make the switch to a new fulfilment partner – or even if you’re outsourcing your fulfilment for the first time – we’d love to hear from you. Get in touch with one of our team members today to find out more.
Visit our Peak Hub for useful tips, advice and resources to help your Peak planning and execution.
Our Awards
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Happy Canada Day from ILG! 🇨🇦…
Happy Canada Day from ILG! 🇨🇦 As we celebrate the spirit of Canada and our growing connection to Canadian businesses, we’re also looking ahead to how we can support your next big move. 📢 Join us on July 8 for a free 35-minute webinar: “Expand Your Business into the UK & EU with Confidence” Learn how ILG can simplify your global logistics and open new markets for you. Save yourself a spot by clicking the link in our bio!
https://www.instagram.com/p/DLkdQOjK4sA/
🎙️Canadian brands thinking of expanding to…
🎙️Canadian brands thinking of expanding to the UK or EU? Meet the experts behind the webinar: Danny Ellard from @ilg_logistics and Liam Payne from @SimplyVAT have helped global brands break into the UK and EU – now they’re sharing their playbook. Expect real insights, practical advice, and zero fluff. 🗓️ 8th July | 11am ET Secure your spot and register from the link in our bio!
https://www.instagram.com/reel/DLZ5OFzSKLS/
Last week, we were proud to sponsor and attend the…
Last week, we were proud to sponsor and attend the @Cew_UK Beauty Awards 2025! It was a fabulous evening celebrating the best of beauty and we want to congratulate all of the finalists and winners on their amazing achievements.🏆🌟 Thanks to the CEW team for a wonderful evening!💙 Find the full list of winners on the CEW website. #CEW #2025CEWBeautyAwards #ILG
https://www.instagram.com/p/DLXppKJx2Qh/
Clean Air Day 🌱…
Clean Air Day 🌱 Last week, we stepped outside and swapped boardrooms for blue skies to mark Clean Air Day! At ILG, we’re always looking for ways to reduce our impact and boost wellbeing — and something as simple as a lunchtime walk is a reminder that small actions can lead to big change. Here’s to cleaner air and clearer minds. 🌍💡🌱 #CleanAirDay #Sustainability #TeamILG
https://www.instagram.com/p/DLSNz1DM3kC/
ILG has been named a finalist for ‘Best…
ILG has been named a finalist for ‘Best Logistics Solution’ at the @BeautyMatter 2025 Awards – for the third year in a row! 💙💄 We’re so pleased to be recognised for doing what we love — helping beauty brands deliver their products seamlessly to customers’ doors. A huge thank you to our incredible team, clients, and partners who make this possible every day. 🌟Read more about the nomination via the link in our bio. #BeautyMatterAwards #ILG #LogisticsWithCare #EcommerceFulfilment #BeautyLogistics #BMAwards2025
https://www.instagram.com/p/DLINZblsJIA/
Canadian brands thinking of expanding to the UK or…
Canadian brands thinking of expanding to the UK or EU? Join @ilg_logistics and @SimplyVAT for a fast-paced, practical webinar designed to help you scale internationally – without the usual headaches. ✅ UK + EU fulfilment made simple ✅ VAT compliance explained ✅ Real case study insights from Malin+Goetz 🗓️ 8th July | 11am ET 🎯 Free to attend – register via the link in our bio!
https://www.instagram.com/p/DLFVfZ6oSwc/
📦💬 “Being able to meet the people behind…
📦💬 “Being able to meet the people behind all the efforts that go into getting products to our customers, it’s been so great, and they’re an extension to our team.” We caught up with @lemonfuller, CEO of @lemonadedolls Dolls, right where their products are picked, packed and shipped to talk about growing a purpose-driven brand, staying true to your mission and how ILG helps make it happen. From fulfilment to sustainable packaging, it’s more than logistics — it’s a true and fruitful partnership. 🍋🍋🍋 👉Hear Lemon’s advice to all brands, new and old, on why choosing the right partner can make all the difference and why sustainability is always a must. #ILG #LemonadeDolls #Lingerie #BrandPartnership #SustainableGrowth #BehindTheScenes
https://www.instagram.com/reel/DLAMl6vo7v0/
Last week, the ILG team had the pleasure of…
Last week, the ILG team had the pleasure of welcoming @CharlotteTilbury to our Poland warehouses for a site visit! It was a great chance for them to meet the team, and for us to show what goes on behind the scenes and spend time with one of our amazing beauty brand partners. Looking forward to keeping the momentum going and working together even more closely!💄📦 #ILG #CharlotteTilbury #SiteVisit #Poland #LogisticsExcellence #BeautyLogistics
https://www.instagram.com/p/DKze6dUxvmV/
Ready to scale your fashion brand?📦🌟 …
Ready to scale your fashion brand?📦🌟 As your fashion brand grows, so do the behind-the-scenes challenges – stock management, fulfilment, customer experience and returns. It can get overwhelming fast. Working with a 3PL that truly understands fashion can help you scale more smoothly, stay flexible, and focus on what really matters: building your brand. Click the link in our bio to read more how the right 3PL partner can support your growth. ⬇️ #fashionbrand #ecommerce #3PL #fulfilment #scalingup #fashionlogistics #growthstrategy
https://www.instagram.com/p/DKuKOO1qBbt/
♻️ ILG Hits 77% Recycling Rate in 2024 -…
♻️ ILG Hits 77% Recycling Rate in 2024 – thanks to Our Partnership with Grundon! We’re proud to have recycled 77% of our waste last year – a milestone made possible by our ongoing work with Grundon Waste Management. Key 2024 highlights: 📦 419.85 tonnes of cardboard baled 🧴 22.3 tonnes of soft plastics baled ⚡ 121.30 MWh of power generated 🌳 426 trees saved 🌫️ 100.991kg of CO2 emissions prevented Initiatives like soft polythene balers, a food waste service, and more compactors helped drive these results – and we’re aiming even higher for 2025. We’re proud of our progress and excited for what’s ahead as we work towards Zero-By-30! Read more about our partnership with Grundon from the link in our bio. #Sustainability #Recycling #ZeroBy30 #ILGxGrundon #WasteManagement #GreenBusiness #SustainableFulfilment
https://www.instagram.com/p/DKjsfdesCSB/