Award-Winning Customer Service

Brand experience doesn’t end at the checkout – in many ways, that’s where it truly begins. 📦✨ In the latest episode of the @Cosmoprofworldwide podcast, our very own Emily Di Fante, joins host Deanna Utroske to explore the critical role of fulfillment in shaping customer experience for beauty brands. From speed and precision to scalability and brand consistency, they unpack how operational excellence behind the scenes drives loyalty and long-term growth. 🎧 Tune in to hear how the right fulfilment strategy can elevate your brand from the link in our bio

ILG Charity of the Year 💙 We’re proud to be supporting Chestnut Tree House – a children’s hospice for Sussex and South East Hampshire. From creative, joy-filled experiences at the hospice to vital care provided in family homes, they offer incredible support to children with life-limiting conditions and their families – giving parents the chance to just be parents. With less than 10% of funding coming from the NHS, the majority relies on donations, fundraising and community support. We can’t wait to get involved, raise vital funds and support this amazing cause throughout the year.💙 If you’d like to learn more about our charity of the year, visit the link in our bio.

Last Friday, we headed to Oxford Street to watch history being made in the social commerce world 👀 At Future Stores, a 12-hour TikTok shop live stream brought together some of the biggest and fastest-growing beauty brands on the platform – showcasing the true power of live shopping at scale. From seamless operations to high-impact, content-led selling, it was a clear signal of where retail is heading. An inspiring glimpse into the future of social commerce and what an exciting day it was! 🚀 Huge well done to @grays.glowjob @smuutiskin @polished_london and @giveme.cosmetics for smashing the whole 12 hours and keeping up the energy from start to finish! 🌟 And also massive thank you to @Kanzenskincare, Paivi & @futurestoreslondon for having us and for all your amazing work behind the scenes! 💙

Shipping Fragile Items: Best Practices to Reduce Breakage During Fulfilment Shipping fragile items isn’t just about protection – it’s about safeguarding your customer experience and brand reputation. From excess movement inside packaging to moisture exposure and rushed courier handling, there are multiple points in the fulfilment journey where damage can occur. And the impact goes far beyond a single broken item – from negative reviews to repeat shipping costs and increased operational strain. 📦 In our latest blog, we explore practical ways to reduce breakage, including: • Choosing the right-sized packaging • Using effective cushioning materials • Working with trusted carriers • Implementing clear ‘fragile’ labelling If you’re shipping delicate goods, these small changes can make a big difference. Read the full blog from the link in our bio.

TikTok Shop is exploding – but can your fulfilment keep up? 🚀 At the recent CEW event, one thing was clear: TikTok Shop is no longer just a trend – it’s becoming a core sales channel for fast-growing brands. But with that growth comes a new challenge: managing sudden spikes in demand, maintaining a consistent brand experience, and keeping operations streamlined across multiple channels. We’ve explored exactly what this means for brands – and why fulfilment strategy is critical – in our latest blog. 👉 Read more from the link in our bio #TikTokShop #ecommerce #fulfilment #logistics #CEW #omnichannel

We do more for your brand. 💙 From seamless fulfilment to reliable multi-carrier management, we go beyond logistics to create experiences your customers can count on. Because when your customers are happy, your brand can reach new heights. 🌟 Get in touch with our team today from the link in our bio 🔗

Why E-Commerce Brands Are Choosing Poland Over the Netherlands for EU Fulfilment Brexit reshaped EU fulfilment for UK brands – and the Netherlands is no longer the default. More brands are turning to Poland as a smarter, more cost-effective base for European growth 🇵🇱📦 With lower operating costs, strong carrier networks, and fast delivery across Europe, the shift isn’t just happening – it’s accelerating. Is your EU fulfilment strategy still fit for purpose? Read the full blog from the link in our bio 🔗 #Ecommerce #Logistics #Fulfilment #Brexit #SupplyChain #EUDistribution #3PL #BusinessGrowth

This morning we attended the @cew_uk exclusive breakfast session, with Silta and @twentyfifthmediaco exploring what’s really driving TikTok Shop growth in 2026 👀 From shifting consumer behaviours to evolving content strategies, it was a really insightful and interesting discussion on where the space is heading… A special shoutout to @cew_uk and Paivi for bringing this event and discussion to life and to all the panellists for sharing such invaluable insights into the future of TikTok shop success. We loved connecting with so many inspiring people and we can’t wait to share even more insights with you soon! 💙

SOLD OUT! 📣 On Wednesday 18th March, we’ll be attending and sponsoring an exclusive breakfast session with @cew_uk, Silta and @Twentyfifthmediaco, unpacking the true growth drivers behind TikTok Shop success and exploring what’s really powering growth on the platform in 2026. 🌟 Meet the experts who will be sharing their knowledge and key insights on the day, and stay tuned for post-panel highlights and takeaways coming soon! 🎤

From 1 July 2026, the EU will remove the €150 de minimis duty exemption for low-value imports. For UK e-commerce brands shipping directly to EU customers, this means a €3 duty per item on goods under €150 – potentially increasing costs significantly for high-volume D2C sellers. In our latest blog, we explain: • What the rule change means for UK exporters • How the new duty will impact shipping costs • Why EU-based fulfilment could be the smartest solution If you’re selling into Europe, now is the time to review your logistics strategy. Read more from the link in our bio👉