Case Study

Bupa: Delivering Healthcare Around the World

Bupa Global (formerly Bupa International) is a leading healthcare group with a demanding list of services and facilities across the world, all of which require robust and reliable courier services. With ILG, their everyday global courier needs are met, leaving their team to focus on the important work they do every day.

“ILG has been a reliable and trustworthy supplier to our company for many years and its service has stood up to scrutiny on many different occasions. I would have no hesitation in recommending ILG to any company.”
Service Manager, Bupa Global

The Story

End-To-End Shipping Solution

Bupa Global is at the helm of care homes, health centres, dental centres and hospitals around the world, as well as offering personal and company health insurance and providing home healthcare, workplace health services and health assessments. With these demanding requirements in a high-stakes industry, they needed an end-to-end shipping solution that marries reliability with affordability. 

ILG’s Global Export Courier and Global Mail services is exactly that solution. We offer comprehensive courier support for all of Bupa Global’s requirements, taking away the hassle of processing carrier and customs paperwork, commercial invoices and specialist customs entries, and saving precious working hours (and money).

The Results

Healthier Delivery Performance

ILG’s dedicated customer service team provides 100% exceptions management on every job until it is delivered and closed off. We’ve been able to achieve substantial cost savings and improved delivery performance for Bupa on globally recognised courier networks, aided by  ILG’s ability to select the most suitable, specialised and cost-effective routing option for each delivery.

Easing Customs Headaches

Bupa Global sends shipments all over the world, including many destinations that have strict paperwork and customs procedures. Through ILG, they’re able to tune out the often-rigorous customs process by leaving it in the capable hands of our Account Managers, who keep up to date with changes to customs procedures and correct paperwork requirements. The result? An efficient, cost-effective courier solution that bypasses any headaches and wasted costs.

For more information about Bupa, visit

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