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Case Study

Charlotte Tilbury: Delivery & Fulfilment of Cosmetics with Star Quality

Charlotte Tilbury has an incredible portfolio of clients in the world of media and show-business, making it a highly successful, global cosmetics brand. ILG was brought on board to enhance and expand every touchpoint of the fulfilment journey – with glowing success.

“ILG is a company shot through with passion and professionalism at every level. They truly stand out in their industry and understand the importance of building a rewarding and sustainable business partnership.”
Operations Director, Charlotte Tilbury

The Story

Beautifying Charlotte Tilbury’s Brand Experience

The Charlotte Tilbury make-up range was originally launched in the UK (, Selfridges and and quickly grew to export globally. This led to a fairly aggressive growth plan, requiring the support of a third-party logistics company with expertise in supporting rapid growth, and in shipping high-end beauty products to wholesale, retail and private individuals around the world. 

Our beauty fulfilment services provide global logistics support and management specifically for the beauty industry, with an activity-based pricing structure that offers a solid starting point. In addition to handling all inbound deliveries to our warehouses, fulfilling wholesale orders and daily consumer orders for same-day dispatch, we play an active part in enhancing the Charlotte Tilbury brand experience.

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The Results

Personalised Orders, Efficient Fulfilment

Our total fulfilment support has enabled the Charlotte Tilbury brand to establish itself as a major player in the beauty space. From innovative ideas for bespoke packaging to high-end customer support, we use our clean re-work facility for packing high volumes of products into gift sets for peak times. We also offer optional engraving on products such as cream pot lids, powder cases and makeup brushes for creation of unique, personal gifts. 

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Worldwide Delivery

We’ve successfully set the brand up in the EU via one of our facilities in Poland, and manage both e-commerce and wholesale fulfilment, which has helped Charlotte Tilbury grow into the brand they are today. Expert analysis and reporting are included alongside our fulfilment services, and our purchasing power gives Charlotte Tilbury access to privileged rates with a network of delivery partners across the world.

For more information about Charlotte Tilbury, visit

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