Case Study

City & Guilds: Global Learning and Assessment Provider

City & Guilds develops programmes of learning, certification and assessment to support colleges, training providers and governments, reaching millions of people across the world. ILG facilitates meeting the needs of those millions, with a reliable, consolidated global delivery solution and best-in-class customer service team.

“The ILG Delivery service combines a great IT solution and utilises the best carriers in the business with a personable, friendly, proactive customer service team. Moving to ILG was an excellent decision for us, saving money and getting a far more reliable service, with carriers we can trust.”
Distribution Manager, City & Guilds

The Story

Deliveries a Test of Reputation

City & Guilds was required to review its current contracts due to rising courier costs and delivery issues. With around 3,000 people sitting exams at any one time in locations around the world, the implications of exam papers not arriving on time, being lost or stolen were grave and would cause costly damage to the organisation and its reputation.

So, they decided the solution was to find one specialist global delivery partner it could trust implicitly, to handle their delivery needs from start to finish.

The Results

Knowledgeable Customer Team

City & Guilds chose the ILG Profile service, a bespoke Global Export Courier and UK Delivery service tailored to meet each customer’s particular needs. It combines all the advantages of using the best international carriers in the business with a dedicated, knowledgeable and accessible customer service team actively monitoring service and resolving issues on the customer’s behalf.

Trusted Global Partner

By using ILG, City & Guilds has benefited from our consolidated purchasing power and dedicated customer service team, reducing delivery costs and improving delivery performance through the monitoring of all shipments to ensure delivery is secure and on time.

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