Case Study

Small Luxury Hotels: Managing a Major Distribution Network

The Small Luxury Hotels of the World™ (SLH) brand is an unrivalled portfolio of some of the world’s finest small independent hotels. With over 520 hotels in more than 80 countries, partnering with them to manage their distribution network represented a major challenge – one that ILG was more than prepared to tackle.

“When you have to distribute to hotels in different cities around the world, or to country retreats that could be on a beach in some far-flung land, it is useful to know we have ILG as our courier service.”
Club Marketing Manager, SLH

The Story

Exclusive, Worldwide Distribution for Small Luxury Hotels

With the diverse distribution requirements of an international hotel network, SLH required a fulfilment partner that gave them one point of contact to manage its stock, organise distribution and also provide the expertise and reach to overcome any logistical problems in any location – however remote! ILG’s infrastructure seemed a natural fit, with global reach, warehouse capacity and state-of-the-art technological capabilities to record and track every detail of SLH’s account.

Our fulfilment service knits together all of SLH’s distribution requirements under the supervision of one dedicated Account Manager, who is in daily contact to ensure the smooth running of their operation. This has helped them find great success in ensuring their fulfilment needs are met.

The Results

Five-Star Distribution Service

We collect from suppliers and our state-of-the-art stock management and reporting systems enable us to keep SLH constantly informed about stock levels, so we are always ready to respond quickly to tight deadlines. Our wide network of overseas agents supports remote deliveries and our own in-house team takes care of all customs compliance and paperwork.

Delivery to Remote Locations

SLH publishes a magazine, Be Inspired, and regular marketing and membership collateral, which it distributes to its members, exhibitions and affiliated hotels around the world. This means organising customs clearance and bespoke delivery services in numerous overseas territories, often to remote locations, with the main goal being to always deliver on time. Our fulfilment and delivery infrastructure makes this possible.

For more information about SLH, visit

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