Problem Resolution a Must-Have
The Cafe Racer places a huge amount of trust in its delivery partners to deliver on its customer promises. Whilst it received a reasonable delivery service from its previous carrier, the company has ambitious growth plans, including branching out into new lines and extending its reach, and it was clear that with its ambitious investment, ‘reasonable’ was just not good enough. They also struggled to get any resolution when anything went wrong. As a small business, The Cafe Racer needed a delivery partner that could support its ambitions, and so they came to ILG.
Fast, Reliable, Global Reach
Our overseas delivery services provide The Cafe Racer with a global reach that is reliable, flexible, competitively priced and easy to process. Our systems integration means seamless monitoring of all deliveries, with reports fed back in real-time. We take care of customer communications, ensuring they are thorough, efficient and friendly, in line with The Cafe Racer’s own customer relations, and on the rare occasions that things don’t go to plan, we are able to quickly trace the problem and find a resolution.
Customer Service That Goes the Extra Mile
The UK is currently The Cafe Racer’s largest market, so we were delighted when they asked us to take on their domestic account too. We were able to offer great UK rates, as well as trimming some costs off overseas orders. Our Delivery and Collection teams always go the extra mile to support the services that The Cafe Racer offer and we have a great relationship with them. They know that we are here if they need us.
For more information about The Cafe Racer, visit