Case Study

This Works: Fulfilment that Works Perfectly

Founded in 2003 by Kathy Phillips, a former Vogue UK Beauty Director, This Works has established a significant presence in the beauty and wellness industry. With ILG, their reach is global.

“ILG are not just another supplier to us. They are a true partner who care about the quality of service they deliver and seem to have as much passion for our brand as we do.”
COO, This Works

The Story

Stylish, Experience-Driven Beauty Fulfilment

Originally created by Kathy Phillips as an antidote to modern life and its impact on skin and wellbeing, This Works continues to create innovative, high-quality, efficacious products that deliver on their promise without using unnecessary chemicals, and optimise skin performance 24 hours a day, based on the body clock. This puts their products in high demand, and they needed a trustworthy fulfilment partner to match.

This Works has established a loyal and ever-growing customer base thanks to its presence in the media, regular industry award wins and endorsement from celebrities and social influencers alike. In this period of fast growth, the company quickly realised that it needed a beauty fulfilment partner to handle the high volume of orders. With a keen eye on style, This Works came looking for a partner that could guarantee the appropriate commitment to packaging quality and brand support, integrate with its own warehouse software, deliver reliably to retailers and safely handle fragile goods.

The Results

Acting as an Extension of the Brand

At ILG we don’t just deliver parcels – we deliver experiences. Our aim is to extend the end-customer’s experience of our clients’ brands, all the way from the initial order confirmation email to the delivery. We’ve put this into action for This Works, revolutionising the fulfilment journey of their orders and making them an extension of the brand as a whole.

Delivering a Boutique Experience

Since the beginning of our partnership we have provided This Works with branded communications and a bespoke luxury packaging and rework service, including tissue paper, branded packaging and free gifts with qualifying orders. This gives their customers the bespoke, boutique experience they expect.

For more information about This Works, visit