Browse our Stories
Discover how ILG’s years of logistics know-how and problem-solving, combined with close partnerships with global carriers, keep our customers’ orders and deliveries on track. Explore a cross-section of our fulfillment and delivery stories.
Fulfillment Stories
Jones Road Beauty was created by US celebrity make-up artist and entrepreneur Bobbi Brown. ILG is helping Jones Road Beauty meet growing demand for its iconic beauty products in the UK, both online and in-store.
Charlotte Tilbury is a highly successful, global cosmetics brand. ILG was brought on board to enhance and expand every touchpoint of the fulfillment journey – with glowing success.
MALIN+GOETZ first opened their doors in New York’s Chelsea neighbourhood with a modern, local apothecary approach to luxury skincare. By partnering with ILG, they’ve been able to expand their customer base and offer their trademark attention to detail on a grand scale.
Loved worldwide for its stripy and stylish range of beachwear and accessories, in 2020 Dock & Bay (Certified B Corp) chose ILG as its fulfillment partner for the UK and EU. Despite the obstacles of Brexit and Covid-19, ILG went on to help fuel the brand’s phenomenal growth and diversification, both in the UK and wider European markets.
Working with ILG enables ethical children’s clothing brand, Little Green Radicals, to focus on growth through e-commerce, wholesale and flash sales.
Founded in 2003 by Kathy Phillips, a former Vogue UK Beauty Director, This Works has established a significant presence in the beauty and wellness industry. With ILG, their reach is global.
Baby and toddler retailer MORI partnered with ILG to expand their fulfillment capabilities, enabling them to deliver highly personalized orders to meet growing demand.
ARK Skincare’s business evolved towards a more conventional e-commerce model, and so the required fulfillment capacity rapidly grew.
Bordelle’s high-quality concept in women’s experimental lingerie made an instant impact. Their major growth and international expansion means they needed a reliable fulfillment partner they could trust.
The Small Luxury Hotels of the World™ (SLH) brand is an unrivalled portfolio of some of the world’s finest small independent hotels. Partnering with them to manage their distribution network represented a major challenge, that ILG was more than prepared to tackle.
Shower Seal Ltd is the UK’s largest supplier of shower door and bath screen parts, selling to businesses and consumers via its online shop. Our fulfillment services enable them to delight every customer.
Self-Portrait fashion label is stocked by major international retailers including Selfridges, Nordstrom and Net-a-Porter, as well as its own online shop. ILG handles fulfillment across Self-Portrait’s channels, delivering a holistic brand experience wherever their luxurious products are sold.
From its roots as a lockdown startup to its blossoming into a beauty brand of international repute, VIEVE has worked hand in hand with ILG in recent years to fuel its growth predominantly across the UK, Ireland and USA.
Netherlands-based sustainable beauty brand Gisou brings traditional honey-infused hair and skincare formulations to thousands of customers in Europe and the US. Post-Brexit Gisou turned to ILG to set up a D2C fulfillment operation within the UK.
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Insights
Keep up to date with the latest tips and articles >
Why E-Commerce Brands Are Choosing Poland Over the Netherlands for EU Fulfillment
In this guide we’ll compare post-Brexit fulfilment, with an honest Netherlands vs Poland comparison, highlighting why Poland is now often seen as the smarter option – and how to make the switch.
EU De Minimis Removal: What US E-Commerce Brands Must Do Before July 2026
In this article, we explain exactly how the new duty applies and why it’s important that high-volume US D2C exporters act now to restructure their EU logistics.
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🚨 One month to go: EU shipping rules are…
🚨 One month to go: EU shipping rules are changing🚨 The €150 de minimis threshold is being removed – and if you ship high volumes into the EU, costs could rise fast. Even small duties on each item can add up to serious spend over a year. Don’t get caught off guard. See what it could mean for your business and download your free guide today from the link in our bio 👉 #WeareILG #BeautyLogistics #FashionFulfilment #DeMinimis
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The State of UK Retail 2026 🛍️…
The State of UK Retail 2026 🛍️ We asked 328 e-commerce leaders what’s really driving growth right now. Turns out, it’s not demand – it’s operations. Our UK Retail Growth Report 2026 explores the operational challenges facing scaling e-commerce brands, with insights from founders and operations leaders across fashion, beauty, lifestyle and consumer goods. Inside the report, you’ll discover: • The top operational barriers to e-commerce growth in 2026 • Why fulfilment costs now rival marketing spend as the biggest pressure on margins • How brands are managing returns, delivery expectations and multichannel retail • The operational challenges behind international e-commerce expansion • The 10 key trends shaping e-commerce fulfilment and logistics We’ve brought it all together in our latest report, along with 10 key trends shaping e-commerce fulfilment and logistics. 📥 Download the full UK Retail Growth Report 2026 to see how leading brands are tackling these challenges from the link in our bio.
https://www.instagram.com/p/DY6kKoVDW_k/
From it’s roots as a lockdown startup to an…
From it’s roots as a lockdown startup to an internationally recognised beauty brand, @VIEVE partnered with ILG to fuel it’s growth across the UK, Ireland and USA. With ILG’s expertise in e-commerce fulfilment and the beauty sector, VIEVE has expanded to over 300 products, tripled sales, and entered new global markets…all in just over three years – a testament to the strength of the partnership and a shared ambition to scale without limits. 💙✨
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You don’t always see what goes on behind the…
You don’t always see what goes on behind the scenes, but this is where the magic happens. Our team keeps everything moving, working seamlessly to deliver for our incredible beauty, retail and ecommerce brands. There’s a lot that goes into getting an order from warehouse to doorstep. This is the team that makes it happen – ensuring every delivery is smooth, efficient, and on time. ✨💙 #WeareILG #BehindTheScenes #BeautyLogistics #FashionFulfilment
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From a purpose-led start-up to a thriving fashion…
From a purpose-led start-up to a thriving fashion brand 💥 We’ve proudly partnered with @ScampandDude for over 7 years, supporting their incredible growth while staying true to what matters most – making a difference. From donating over 65,000 Super Scarves to scaling 17x in stock and 1000% peak order growth, this is what happens when purpose meets performance. Together, we’ve built a seamless omnichannel experience, supported rapid e-commerce growth, and helped bring their feel-good fashion to life both online and in-store. A great example of how the right operational support can enable long-term sustainable growth.✨ #WeareILG
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Your brand growth starts here 🚀…
Your brand growth starts here 🚀 At ILG, we help ambitious brands unlock growth at every stage of their journey – whether that’s scaling operations, expanding internationally, strengthening B2B channels or reaching new customers around the world. With the right support behind the scenes, brands can stay focused on what they do best while we power what comes next. Wherever growth takes your brand, we’re here to help make the next chapter happen. 💪
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Big changes are coming for cross-border…
Big changes are coming for cross-border e-commerce. 🚨 From 1st July 2026, the EU will remove the €150 duty-free de minimis threshold on imported goods. If you ship orders under €150 from the UK or US into the EU, new customs duties and fees could significantly increase your shipping costs. Use our EU shipping cost calculator and download the free guide from the link in our bio to understand the impact and prepare your business before the changes take effect. 📦🌍
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We’re proud to announce that we have been…
We’re proud to announce that we have been shortlisted as a finalist in the Excellence in Sustainability category at the UKWA Awards for Excellence 2026 🌱🏆 Being recognised alongside so many outstanding businesses across the logistics sector is a huge honour, and a testament to the hard work and commitment of our incredible team. We’re looking forward to celebrating at the awards in July! #WeareILG #UKWAAwards26
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Running an e-commerce brand across multiple sales…
Running an e-commerce brand across multiple sales channels? 📦 Omnichannel logistics can help simplify fulfilment, improve customer experience, and make scaling your business that little bit easier. From marketplaces and websites to social commerce, discover how connected logistics keeps everything running smoothly behind the scenes 🚚 Read the article from the link in our bio 🔗
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This morning, we donated a van full of stock to…
This morning, we donated a van full of stock to Chestnut Tree House, our Charity of the Year 💙 We’re proud to support the incredible work they do for children and families across the community, and it’s great to be able to give back in a meaningful way. A great morning delivering the donations, and we’re looking forward to continuing our support throughout the year. #WeareILG
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