Browse our Stories
Discover how ILG’s years of logistics know-how and problem-solving, combined with close partnerships with global carriers, keep our customers’ orders and deliveries on track. Explore a cross-section of our fulfillment and delivery stories.
Fulfillment Stories
Jones Road Beauty was created by US celebrity make-up artist and entrepreneur Bobbi Brown. ILG is helping Jones Road Beauty meet growing demand for its iconic beauty products in the UK, both online and in-store.
Charlotte Tilbury is a highly successful, global cosmetics brand. ILG was brought on board to enhance and expand every touchpoint of the fulfillment journey – with glowing success.
MALIN+GOETZ first opened their doors in New York’s Chelsea neighbourhood with a modern, local apothecary approach to luxury skincare. By partnering with ILG, they’ve been able to expand their customer base and offer their trademark attention to detail on a grand scale.
Loved worldwide for its stripy and stylish range of beachwear and accessories, in 2020 Dock & Bay (Certified B Corp) chose ILG as its fulfillment partner for the UK and EU. Despite the obstacles of Brexit and Covid-19, ILG went on to help fuel the brand’s phenomenal growth and diversification, both in the UK and wider European markets.
Working with ILG enables ethical children’s clothing brand, Little Green Radicals, to focus on growth through e-commerce, wholesale and flash sales.
Founded in 2003 by Kathy Phillips, a former Vogue UK Beauty Director, This Works has established a significant presence in the beauty and wellness industry. With ILG, their reach is global.
Baby and toddler retailer MORI partnered with ILG to expand their fulfillment capabilities, enabling them to deliver highly personalized orders to meet growing demand.
ARK Skincare’s business evolved towards a more conventional e-commerce model, and so the required fulfillment capacity rapidly grew.
Bordelle’s high-quality concept in women’s experimental lingerie made an instant impact. Their major growth and international expansion means they needed a reliable fulfillment partner they could trust.
The Small Luxury Hotels of the World™ (SLH) brand is an unrivalled portfolio of some of the world’s finest small independent hotels. Partnering with them to manage their distribution network represented a major challenge, that ILG was more than prepared to tackle.
Shower Seal Ltd is the UK’s largest supplier of shower door and bath screen parts, selling to businesses and consumers via its online shop. Our fulfillment services enable them to delight every customer.
Self-Portrait fashion label is stocked by major international retailers including Selfridges, Nordstrom and Net-a-Porter, as well as its own online shop. ILG handles fulfillment across Self-Portrait’s channels, delivering a holistic brand experience wherever their luxurious products are sold.
From its roots as a lockdown startup to its blossoming into a beauty brand of international repute, VIEVE has worked hand in hand with ILG in recent years to fuel its growth predominantly across the UK, Ireland and USA.
Netherlands-based sustainable beauty brand Gisou brings traditional honey-infused hair and skincare formulations to thousands of customers in Europe and the US. Post-Brexit Gisou turned to ILG to set up a D2C fulfillment operation within the UK.
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Insights
Keep up to date with the latest tips and articles >
Why E-Commerce Brands Are Choosing Poland Over the Netherlands for EU Fulfillment
In this guide we’ll compare post-Brexit fulfilment, with an honest Netherlands vs Poland comparison, highlighting why Poland is now often seen as the smarter option – and how to make the switch.
EU De Minimis Removal: What US E-Commerce Brands Must Do Before July 2026
In this article, we explain exactly how the new duty applies and why it’s important that high-volume US D2C exporters act now to restructure their EU logistics.
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Highly Commended at the Northamptonshire Logistics…
Highly Commended at the Northamptonshire Logistics Awards 2026! 🌟 We’re so pleased to have received a Highly Commended award at this year’s Northamptonshire Logistics Awards! It’s great to see the hard work of our teams being recognised, and we’re really proud of everyone who helped make this happen! 🧡 A huge congratulations to all the other winners and finalists! 👏
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A partnership that’s grown right alongside the…
A partnership that’s grown right alongside the brand. 🍯💛 We’ve been working with @Gisou since 2021, supporting the beauty brand with its UK fulfilment and helping its operation grow as the business has expanded. From entering the UK market to supporting e-commerce and retail growth, our partnership has continued to evolve – with plenty happening behind the scenes along the way. We’re proud to be part of Gisou’s journey so far, and we can’t wait to see what comes next. ✨ Take a look at the story of Gisou & ILG 👆 #WeareILG #Gisou #CaseStudy
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A little more behind the scenes from an amazing…
A little more behind the scenes from an amazing morning at TikTok HQ! 🎥✨ Last week, we had the pleasure of sponsoring CEW UK’s Driving Growth in TikTok Shop Through Affiliates and Lives event, alongside Silta. From brilliant panel discussions to plenty of great conversations, it was such a fantastic morning bringing together so many people from the beauty industry to talk all things TikTok Shop! Here’s a little look at what we got up to! 👀 #WeareILG
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What an amazing morning at TikTok Shop HQ! ✨…
What an amazing morning at TikTok Shop HQ! ✨ On Tuesday, we had the pleasure of sponsoring @cew_uk ‘Driving Growth on TikTok Shop Through Affiliates and Lives’ event, alongside Silta Social! It was fantastic to see so many people from across the beauty industry come together to talk all things TikTok Shop, with some brilliant discussions, an incredible panel and plenty of insights into the world of affiliates and livestream shopping. A huge thank you to CEW UK, Päivi Korvela and Silta Social for bringing such a brilliant event together. We loved being part of it! 💙 Here are a few of our favourite moments from the morning! 📸
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On Monday, we welcomed the @iconic.london team to…
On Monday, we welcomed the @iconic.london team to ILG! 💗 We showed Ann and Jonathan around the warehouse where Iconic London orders are picked, packed and shipped every day, before getting behind the camera to film some exciting new content together. 🎥📦 A huge thank you to Ann and Jonathan for making the trip – it was so lovely to have you with us! We can’t wait to share what we’ve been working on… 👀✨
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Throughout September, we celebrated Sustainable…
Throughout September, we celebrated Sustainable September with a variety of incentives and events for our whole team to get involved in. Here are just a few highlights of what we got up to! 🛍️ From start to finish, we hosted a pop-up shops at all our sites with items kindly donated by some of our amazing customers. This not only helped reduce waste but also raised money for our charity of the year, Chestnut Tree House, with a fantastic grand total of £8660 raised! 💚 We celebrated Green Day by asking everyone to come in wearing an item of green clothing. 🚯 On World Cleanup Day, our East Grinstead teams got stuck in with litter picking to support the local community. 👗We also saw the introduction of the BAG It Campaign where we asked our teams to fill a bag with good quality items for our charity Chestnut Tree House to sell in their shops. ♻️ We wrapped up the month with Recycling Week, joined by Grundon, who delivered an engaging session on the importance of recycling – not just our own waste, but our customers’ too. What a month it’s been! We’re so proud of the enthusiasm and commitment shown by our teams throughout the month, it’s a great reminder of the difference we can make when we work together for a more sustainable future! 💚♻️💪
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On 6th October, we’re excited to be attending…
On 6th October, we’re excited to be attending and sponsoring this SOLD OUT event hosted by CEW UK and Silta all about TikTok Shop! 🎉 With an amazing panel line-up of industry experts and TikTok Shop insiders, it’s set to be a brilliant morning exploring affiliates, livestreaming and the opportunities they’re creating for brands. We’re really proud to be supporting the event and can’t wait to see everyone there! 🙌
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A brilliant effort from our ILG and GFS teams!…
A brilliant effort from our ILG and GFS teams! 💙 Our colleagues recently took on a 10-mile charity walk in support of Chestnut Tree House, making their way through Worthing and along the promenade as the sun went down. 🌅🚶 A huge well done to everyone who took part, donated and supported the team. Together, they’ve raised an amazing £2,500 to support the incredible work @chestnuttreehouse does for local children and families. Well done to everyone involved! 👏
https://www.instagram.com/p/Dd6H1TZG7Hc/
This morning, we were delighted to be joined by…
This morning, we were delighted to be joined by our friends at Grundon, who ran an engaging session for our teams on the importance of recycling – not just our own waste, but our customers waste too. It was an informative, interactive and fun session, packed with useful insights, surprising facts and even some games (with prizes up for grabs!).A huge thank you to @grundonrecycle for helping us all think a little greener 🌍
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Quick question with quick answers 🎤⚡…
Quick question with quick answers 🎤⚡ We’re kicking off our ILG Quickfire series with a simple one… Roughly how many brands are we shipping for right now? 👀📦 Have a guess before we give it away… 📦 #WeareILG
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