Warehouse Operations Manager

About us

We’re an award-winning, market-leading 3PL specialising in high-quality order fulfilment and delivery services. ILG customers are premium brands, many in the beauty, fashion and wellbeing sectors. Our mission is to help them succeed. ILG is a people business – we invest in training and development, recognising and rewarding our people’s achievements and creating opportunities for them to progress within our business.  So, if you want to further your career, learn from a friendly team and realise your full potential in a fast-growing company, this is the role for you.

The role

Warehouse Operations are at the heart of what we do. Our customers choose ILG because our attention to detail across services like picking, embroidery and engraving adds something special to their brand.  As a Warehouse Operations Manager you are responsible for the operational management across the site.  This will include, but is not limited to, providing inspirational leadership to your team, ensuring the labour force is skilled and effective as well as labour targets being met.  Providing support to the Warehouse Manager and Regional Operations manager, including reporting on KPIs, enhancing productivity, taking responsibility for H&S compliance, working closely with ILG sales and implementation teams and ensuring all agreements in relation to business purchases are properly and legally conducted, identify, develop and execute continuous improvement activities and support with prospective and current client tours.

What we are looking for

• Track record of warehouse management, preferably in a 3rd party logistics environment
• Strong knowledge of warehouse operations
• Resilience in a fast-paced environment
• Proven ability to successfully operate at Management level with clients from different sectors
• Sound financial acumen, particularly regarding cost management/labour control
• Strong communication, presentation and team building skills
• A track record of making tangible improvements against SLAs
• Experience of change management and is comfortable making decisions
• A passion for owning issues and striving for solutions or better outcomes
• Has worked closely with both internal and external stakeholders
• Experience of working with WMS software platforms (desirable)
• Experience of working with clients across the fashion and beauty sector (desirable)
• Proficient working knowledge of MS Office packages

Please be aware we will be considering applications as we receive them and arranging interviews accordingly. Depending on the volume of applications we receive we may close this advert ahead of the advertised closing date.