Fulfilment Services FAQs

Our fulfilment team has put together a shortlist of the most common fulfilment questions and answers.

If we haven’t answered your question, please speak to one of our Fulfilment experts on 0344 264 8000.

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Frequently Asked Fulfilment Questions

Is ILG able to offer organic fulfilment?

Yes! ILG has three facilities organic certified by the Soil Association. This means we are compliant with European organic regulations (EC) No 834/2007 and (EC) No 889/2008 and we can fulfill e-commerce and retail orders for all kinds of organic brands.

Read more about our organic fulfilment services here  

Do your fulfilment services have any minimum charges or order volumes?

Whilst we don’t have set minimum order volumes or spend requirements, we would expect you to maintain regular fulfilment activity each month.

How long does it take for my orders to start shipping through ILG?

Usually, we suggest around 16-20 weeks for your implementation. Depending on the complexity of the work involved it may take longer, but this is normally ample time for us to create and test IT solutions, receive your stock, set you up with our account management function and agree all your requirements.

Where are your warehouses?

Our fulfilment facilities are based in the South and Midlands regions of the UK, all within easy reach of London. We also have a facility in Wroclaw, Poland. In total we operate 12 sites and manage over 545,000 square feet of flexible warehouse space. As part of Yusen Logistics, we also have access to a global network of bases, including 104 warehousing and distribution sites in mainland Europe.

Find an ILG fulfilment centre here

How do your warehousing and fulfilment charges work?

We give you a schedule of charges that includes all our fees for providing your warehousing and fulfilment. Our pricing is activity-based and tailored to match your profile. Read more about our Fulfilment Pricing here. We also provide a set of global delivery tariffs which details prices to each destination.

What delivery options do you offer?

We have a wide range of delivery options available which include worldwide services across parcel, pallet and postal networks. We partner with all leading carriers including UPS, DHL, UK Mail, Royal Mail and TNT. More about our global delivery services.

What about insurance?

When your goods are in our warehouses or in transit, they are covered on a limited liability basis in line with our terms and conditions. For full coverage, a separate insurance policy is required which can usually be added to your existing policy. You can either source the additional policy yourself, or we can introduce you to the right specialist.

Can you help with importing my goods from overseas?

Yes, we offer competitively priced international import services from all over the world to bring back your goods safely to the UK. Our highly knowledgeable and experienced ILG Customer Service Team can assist with your customs clearance too.

Do you offer bonded warehouse facilities?

No, currently we don’t provide bonded warehouse facilities.

Do you provide fulfilment for international customers?

Yes, we regularly service customers from all over the world. We may require some additional information as part of the implementation process and a deposit to secure credit terms.

How do ILG’s fulfilment services work?

We integrate our IT systems with yours so that order and inventory information can be exchanged accurately and easily. We learn your packing requirements, align ourselves with your brand and ensure your orders are efficiently picked, personalised, packaged and sent to destinations worldwide. Our systems then exchange data with yours to update records with relevant information and costs.

Why should I outsource my order fulfilment?

Outsourcing takes away the effort and stress of managing the fulfilment process yourself, so you can focus on what’s most important, growing your business. Our outsourced fulfilment services provide accurate, efficient fulfilment backed by flexible costs and a wide variety of fast international shipping options. The streamlined process of outsourced fulfilment also ensures that as your business grows, your logistics keep up with increased demand.

What is order fulfilment?

Order fulfilment is the process of receiving an order (usually from a website) through to picking, packing and delivering the purchased items to your customer.

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