Preparing for Peak Season

At ILG we start peak season planning as early as possible. In the world of e-commerce, having a defined plan of action for your fulfilment ahead of time can make a real difference. Preparations begin as early as January, so our fulfilment experts have plenty of time to align our processes before order volumes climb in October.

Getting a headstart with your Golden Quarter fulfilment will ensure you’re in the perfect position for the busiest shopping period of the year.

Pre-Peak Advice and Support

Over the years we’ve worked through dozens of peaks. Use our tools, tips and industry-leading know-how to make your next peak more successful.

Summiting the Peak Season: Peak 2022 in Numbers

2022’s peak season was a strong one for e-commerce and retail brands. Here’s how it fared in numbers, and how we tackled it for our fulfilment customers.

Why Overstocking is Under-Performing

With supply chains in disarray and brands nervous of disappointing customers by running out of products, overstocking is now a global phenomenon.

How to Effectively Navigate E-Commerce Returns

Online shopping hasn’t just revolutionised the way customers buy; it’s also revolutionised the returns process.

How to Improve Customer Experience During Peak Times in Ecommerce

When it comes to e-commerce, customer experience is key, especially during peak seasons. When trying to appeal to new customers, and keeping current customers happy with your service, there are many wa…

7 Tips for Maximising Success During Peak Season

With businesses across the nation preparing for the busier shopping period, now is the perfect time to refine your peak season planning. We’ve compiled a list of tips to maximise success during peak.

A woman online shopping for beauty products Charlotte Tilbury France website

Heading for a Recessional Peak?

Find out how an exceptional customer experience and building brand loyalty can help brands as purse strings of UK consumers tighten.

ILG warehouse employee scanning a product

Stocking up for Black Friday? Is your 3PL Prepared?

In Parts 1 and 2 of this series on Black Friday 2021, we’ve looked at consumer behaviour and retailers’ attitudes in this year of disruption and unpredictability.

Twist or Stick? How Retailers are Approaching Black Friday Amid Huge Market Uncertainty

Since it landed in the UK in 2013 Black Friday has forced retailers to completely rethink the traditional Christmas shopping period and post-Christmas sales.

Why Client Service is Key to a Successful Fulfilment Partnership

Successful fulfilment is about more than just meeting orders at peak. Find out how client service can enhance the 3PL experience here.

Take Your E-Commerce Fulfilment Further

Preparing for peak is just the beginning. We help our customers achieve success with their own customers all year round, including during the busy peak period itself.

If you’re looking for a fulfilment partner who can meet the demands of your busiest season, you’ve come to the right place.

Year-Round Support

Got a question?

Visit our FAQs page >

Looking for something else?

Explore our Peak Hub for everything you need to know about gearing up for the Golden Quarter – and beyond.

Peak Hub

Summit the Peak Season with ILG

If you’re an e-commerce business, make sure you’re primed for this year’s peak. See how our fulfilment services can power your orders during peak and the rest of the year.

Get in touch today >

“We are known for our sustainable products, fun/unique customer service & supersonic fast deliveries. Finding a fulfilment centre that can uphold our reputation isn’t easy but ILG really is it! They treat every single order with a personal touch, and this has consistently given us enormous confidence over peak seasons. They clearly are leading the way in their field as they have been a massive support to the growth of our business!”

Head of Customer Service and Operations, Dock & Bay

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