Continuous Improvement Manager

About us

We’re an award-winning, market-leading 3PL specialising in high-quality order fulfilment and delivery services. ILG customers are premium brands, many in the beauty, fashion and wellbeing sectors. Our mission is to help them succeed. ILG is a people business – we invest in training and development, recognising and rewarding our people’s achievements and creating opportunities for them to progress within our business.  So, if you want to further your career, learn from a friendly team and realise your full potential in a fast-growing company, this is the role for you.

The role

We are looking for a Continuous Improvement Manager to help drive ILG’s commitment to operational excellence and innovation. You will play a key role in reviewing current processes, identifying opportunities for improvement, and implementing changes that deliver measurable benefits for both our clients and the business.

Working across multiple teams and sites, you will use your expertise to design and implement solutions, optimise warehouse operations, and embed a culture of continuous improvement, ensuring ILG remains at the forefront of our industry.

The key responsibilities of the role will include:

• Reviewing and documenting operational processes, identifying opportunities for improvement and measurable cost savings
• Conducting detailed data analysis to identify efficiency and productivity opportunities
• Measuring and tracking return on investment for all improvements, with follow-up audits to ensure benefits are realised
• Coordinating and supporting warehouse design, layout, and optimisation projects, including equipment and storage solutions
• Working closely with Commercial and IT teams to assess client-driven changes and system developments, ensuring solutions are fit for purpose
• Driving process improvements and system enhancements in partnership with internal stakeholders and suppliers
• Supporting the development of IT and reporting tools to improve operational performance
• Promoting best practice, standardisation and quality assessments across all sites, and coaching managers to embed these practices
• Embedding a Kaizen/5S culture and continuous improvement mindset across the business
• Staying ahead of CI trends within the industry and sharing insight to maintain ILG’s competitive advantage

What we are looking for

• Proven Continuous Improvement background, with experience of delivering projects from creation through to completion
• Strong track record of delivering quantifiable business impact (cost savings, productivity improvements, process change)
• Excellent communication skills, able to influence and inspire confidence at all levels
• Strong data analysis skills, with the ability to confidently report progress to stakeholders
• Good operational knowledge, ideally with experience in 3PL or industries ILG serves (desirable)
• Experience of quality assessments, Kaizen, 5S, Lean Management or Prince 2 methodologies (desirable)
• Experience working with Continuous Improvement software platforms (desirable)
• Ability to work independently, with strong problem-solving skills and a proactive approach

Job Application Requirements – We welcome your application and look forward to considering you for this role. Please note the following important requirements for all applicants:

• Right to Work in the UK & Basic DBS Check – You must have the legal right to work in the UK, (we are not able to sponsor you). If successful, you will also need to pass a Basic Disclosure and Barring Service (DBS) check before starting employment. We use a third-party checking service for each of these, so you will need to provide them with relevant information if offered a role with us.
• References – We reserve the right to request two or more references, to cover the past five years of your employment history. Please ensure you can provide accurate contact details for each of your referees.
• English Language – You must be able to work in English; enough to fully understand spoken and written work instructions, follow health and safety guidance and participate in discussions with your manager or colleagues.

If you meet the role requirements, as well as the above, and are ready to take the next step in your career, we encourage you to apply.

Please be aware we will be considering applications as we receive them and arranging interviews accordingly. Depending on the volume of applications we receive we may close this advert ahead of the advertised closing date.