Award-Winning Customer Service

73% of shoppers use more than one channel during their shopping journey. So it’s not about whether you go multichannel. It’s about whether your operations can handle it. More platforms = more opportunity. But also more complexity. In our latest guide, we break down: • The real benefits of multichannel retailing • The fulfilment challenges it creates • How to scale without losing efficiency 📦

Case Study! 💙 @Thisworks was founded by Kathy Phillips in 2003 as an antidote to modern life and it’s impact on skin and wellbeing, This Works has built a loyal global following thanks to innovative, efficacious products designed around the body clock. With rapid growth came rising order volumes and the need for a partner who could protect fragile goods, uphold packaging quality, integrate seamlessly with warehouse systems and deliver reliably to retailers. That’s where ILG stepped in. We don’t just ship parcels – we extend brand experiences. From order confirmation to doorstep delivery, every touchpoint is handled with care, precision and a deep understanding of what makes a beauty brand stand out. At ILG, we support brands behind the scenes, ensuring every order is handled accurately, securely and in line with brand expectations, from dispatch through to final delivery. 🌟

Happy Chinese New Year! 🐉✨ Did you know that Chinese New Year creates one of the busiest and most challenging periods for global supply chains? With factory closures and rising shipping demand, the impact is larger than you might expect. Wondering how to stay ahead of these challenges? We’ve got you covered. Read more via the link in our bio.

Love your brand. Trust your partner. 💌 This Valentine’s Day, choose a fulfilment partner that supports your growth and helps you focus on what matters most – building your brand. At ILG, we understand that every order represents your business, which is why we prioritise accuracy, care and consistency at every stage. From presentation to delivery, we work as an extension of your team, helping you create a reliable customer experience you can be proud of. With ILG, you’re not just shipping orders – you’re building a stronger foundation for what’s next. ✨ #NextChapter #ValentinesDay #ILG

Returns are a major cost for fashion retailers, with up to 40% of online orders coming back. A clear, easy returns process builds trust, improves conversion and keeps customers coming back – many shoppers check the returns policy before they buy and a poor experience can stop them purchasing again. At ILG, we help fashion brands make returns simpler for customers and easier to manage, with faster processing, global coverage and clear reporting. Returns are now part of the customer experience, not just an operational task. Returns are now part of the customer experince Read the full article via the link in our bio 🔗

This Valentine’s Day, it’s the details that make the difference 💝 At ILG, we specialise in high-quality personalisation and gift packaging at scale – carefully handled, beautifully finished and delivered exactly as intended. As we explore in our latest Valentine’s blog, thoughtful fulfilment plays a huge role in creating memorable gifting moments. Looking to elevate your gifting experience? Get in touch with our team. 💗 Read more in our recent blog, Delivering Love, One Package at a Time – from the link in our bio. ✨

Case Study! 💙 Founded in London in 2015, MORI creates baby and toddler clothing made from high-quality, sustainably sourced materials. As demand for personalised gifting grew, MORI needed a fulfilment partner that could scale without compromising on quality. ILG partnered with MORI to deliver expert clothing logistics, embroidery and gift fulfilment – handling every personalised order with precision and care. Together, we’re enabling MORI to scale personalised gifting while keeping customer experience front and centre. ✨

Last week, Tom Ashley, Kristine Pollock and Mike Jones visited Chestnut Tree House hospice in Sussex to see first-hand the vital care, comfort and support they provide to children with life-shortening conditions and their families. 💜 Spending time at Chestnut Tree House offered a powerful insight into the difference this care makes for families during the most challenging times. The visit highlighted the incredible impact of the fundraising and charity initiatives led by ILG colleagues across the business. We’re proud of our partnership with Together for Short Lives and of the teams who continue to go above and beyond to support children’s hospices across the UK, helping to ensure families can access the care they need, when and where they need it most. Thank you to the team at Chestnut Tree House for welcoming ILG colleagues and for the extraordinary work you do every day.

Returns aren’t just operational – they’re part of the customer experience. In beauty e-commerce, a seamless returns process plays a key role in building trust, boosting loyalty and encouraging repeat purchases. When returns are easy, transparent and well-managed, customers feel confident coming back. Working with the right 3PL makes all the difference. 📦✨ 👉 Read the full article via the link in bio

Global returns are where margin quietly goes to die. Too many handoffs. Slow refunds. Zero visibility once the parcel leaves the customer. For brands selling cross-border, returns are no longer a back-office problem – they’re a customer experience and profit issue. We’re breaking down what “good” actually looks like in 2026 and how brands are fixing this without adding cost or complexity. Click the link in our bio to register today ↩️